Sonic Drive-In
9846 I-20, Merkel
(325) 928-3000
Recent Reviews
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The people, the food everything about this place.... Just don't!
Atmosphere: 1
Food: 1
Service: 1
My husband and I stopped here on a short work trip and it was the worst experience we've had with a Sonic. I ordered through the app, was told I could only have one condiment for a 3 piece chicken tender combo but would have to pay for the rest. Most sonics we've been to don't do that, I refused to pay for extra. It should be standard that you at least get a couple of condiments with a meal. Especially with the price of their food. Then on top of that they forgot the cheesy tots that I was up charged for so we had to let them know and wait a little longer for those. My husband had a coney and he said the bun was tough, not great at all. Our drinks were mostly ice, I had a flavorista favourite which is always up charged too so to get mostly ice for that is uncalled for. We will definitely avoid this location in the future and probably most Sonics at this point. Quality and price seem to be going in opposite directions, not good.
Atmosphere: 2
Food: 1
Service: 2
Absolutely worst experience I’ve ever had. 33 minutes for a drink. A tweeker brought it to me. The kid working at the window needs a father in his life.
Atmosphere: 1
Food: 1
Service: 1
Literally just left this place and seriously this Sonic sucks. Will drive down the road to Abilene next time. Ordered $22 worth of food in the app and once we got to the stall had to wait another 15 minutes before anyone came out. A teen boy with a nasally voice came out immediately saying no offense but if you want condiments you have to pay for them even if they say they're free in the app. So he's sitting there trying to charge us saying they buy the condiments wholesale so they are not complimentary. I am pretty confident every good place orders their condiments wholesale😂 what kind of sense does it make for them to order them one by one ?? 😂. Whatever. I order at Sonic a lot all over Texas. First and last time for this location though, and have never been told I have to pay for condiments. Then of course this obnoxious kid while he's sitting there lecturing us makes me have to interrupt him and say fine whatever but I would like the rest of my order that I PAID for 🙄. Which of course he didn't have. So then we had to wait even longer while our food kept getting more and more soggy. So people if you order in the app and want any condiments don't tip and use that money for the sauces.
Atmosphere: 1
Food: 1
Service: 1
Always the best
Atmosphere: 5
Food: 5
Service: 5
We ordered five drinks and it took twenty minutes for the car hop to deliver them. At which point, he was carrying what looked like three orders of drink. He immediately dropped two drinks and then two more. He took another five minutes to get new ones and deliver them. All of this could have been avoided if there were more than TWO people running the entire place at 1:00 in the afternoon. Nonetheless, it appears that the franchise owner does not care as there are many other reviews like this one and no apparent change.
Atmosphere: 1
Food: 3
Service: 1
Pretty good, wouldn't call it amazing, but pretty good.
Atmosphere: 4
Food: 4
Service: 4
Seems my review is not unique as many others have had the same terrible experience. It took forever to get through placing our order because the person taking it was so thoroughly confused. Then they didn’t give us our sides and we ended up paying more for the food because we purchased everything piece by piece instead of paying the meal bundle.
Atmosphere: 1
Food: 1
Service: 1
Great place nice and quiet and they got all 5 meals right thank you
Worst sonic I’ve been to! I ordered on the app so I didn’t have to pay there! I put two ranch on the app the boy brought me one and said I would have to pay for the second one, but on the app it was free for them. Then the wrap that I got was so little it probably wouldn’t have filled up my five year old. This sonic has always Sketchy so I’ve never stopped my five year old asked for it so I decided to stop today. Will never make that mistake again.
Restaurantji Recommends
Burger was nice and hot and fresh
Burger tasted gross, pickels tasted soured.. and the didnt put my bacon on.
Does not offer mobile app rewards/deals
Ordered large fries. Container wasn’t even half full. And I only ordered the chicken wraps and it took forever.
Waited 25 minutes for a hamburger!! I just took off.
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