Charleys Cheesesteaks and Wings

Good food, but the hours say they should be open until 9 pm. I am here at 7:20 pm on a Wednesday and it is fully closed. I downloaded their app to place an order and this location doesn’t allow orders, nor on their website. It shows up but puts you in a loop when you try to place an order. A lot of room for improvement.

Recommended to call before going to make sure they are open.

Edit: Downgrading from 2 stars to 1 as the “About” section STILL lists that this is a drive-through location despite many reviews from a while back saying it is not. I went there my self and can confirm it does not have a drive through. How hard is it to make a simple correction???

Edit: as of the last few days (October 12, 2024), it seems they’ve been fully closed. Their Google maps profile should reflect that.

Atmosphere: 4

Food: 5

Service: 2

The staff members are very sweet, great customer service, seem happy to be here, compared to the last time there was a gentlemen who had an attitude taking my order.

Atmosphere: 4

Food: 5

Service: 5

Worse experience at the worst time of my life at the wrong time. I wouldn't want anyone to experience that kind of treatment.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: French Fries, Chicken Teriyaki Cheesesteak Boxed Meal

Horrible customer service. Cheese sticks had been over cooked with nearly no cheese left inside. Manager was very rude when I called to inform them of the issue. Definitely won't be returning to this location till sum staff training is done..

Food: 4

Service: 1

Slow service

Charley's is good, but go to one that isn't in a Wal-Mart. They seem to think it's OK to have different standards in a Wal-Mart versus a Charley's store by itself. When you order extra cheese, you should get extra cheese. Got ripped off on the meet quantity here as well.

Atmosphere: 1

Food: 1

Service: 1

I am honestly livid. After they essentially begged for our service with a BOGO cheesesteak offer I obliged. My order was completely wrong and mixed up with the other one. I only ordered one set of fries so it should not have been hard to differentiate between the two. I’ve called the store back 4 times and no one has answered and then it hangs up. Very disappointing and a waste of money. I would like a refund.

Atmosphere: 1

Food: 1

Service: 1

Nyas christian and josh are the best clean environment respectful and friendly definitely coming back!!

Atmosphere: 5

Food: 5

Service: 5

The business needs to update the information on Google to reflect that they DO NOT have a drive thru!! This location is inside of a Walmart, however it currently lists it as having a drive thru- which is super misleading for those who specifically looking for drive-thru locations. I ordered a regular Philly cheesesteak with extra bell peppers, onions & mushrooms with a combo that included regular fries and a peach/strawberry lemonade. The food was average, I wish the fries were a little on the crispier side but nonetheless the food was average, nothing to rave about. The restaurant itself was in need a dire cleaning (see pictures) throughout the restaurant. Customers should not be subjected to the amount of uncleanliness that I saw during my visit. I definitely think the staff need to do frequent cleanings throughout the day. It was not busy during my visit so I’m unsure of why it was so filthy.

Atmosphere: 1

Food: 3

Service: 3

They didn’t remove anything I requested from my sandwich, didn’t add a side of ranch like I requested, and didn’t provide me with a fork as requested. I am allergic to what they still included so now I cannot eat my overpriced meal. Why do yall have those options/ask if you’re not going to do what’s requested or pay attention?? Make it make sense.

Atmosphere: 1

Food: 1

Service: 1

Yall should really update your hours, on the website it says you close at 9 yet we went about 15 minutes ago and the guy with long hair said ‘nah we are good’ and proceeded to say they were closed??‍♀️

I love this place, incredible food incredible drinks, incredible staff!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak

First of all, the website showed this location had a drive-thru. Not so, it was actually inside a Walmart! I had a leg injury that made walking excruciatingly painful so going inside was not an option. Called twice to cancel my order. No answer.A good Samaritan offered to go inside & pick up my order for me. (God bless them!)As for the sandwich - I asked for extra grilled onions, bell peppers, & mushrooms. There were exactly 2 pieces of bell pepper, zero grilled onions, & a total of 3 mushrooms.A total disappointment from beginning to the end result.

The guy with the bullring piercing he kept touching it and he didn’t wash his hands and got mad when I asked to remake I just wanted my money back but I was too scared to even ask.

Atmosphere: 1

Food: 1

Service: 1

Everyone’s very nice, our food came out quickly.

Vegetarian options: Thank you Jalyn !!

Kid-friendliness: Yes tier

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak