I had one of the worst customer service experiences I’ve ever dealt with at this Jack-in-the-Box on Fondren Rd in Missouri City, TX. I ordered food through the drive-thru around 4:30 AM and paid cash. When I got home — which is literally right next door in the apartments — I opened the bag and saw that my food was ice cold, and the bread hadn’t even been toasted.
I went right back to the store within minutes, only to be told by the manager on duty that he “didn’t know how to process a cash refund.” Instead, he told me I’d have to call a number to get my money back — even though I had just left, had the food with me, and clearly paid in cash. He then refused to remake the food, refused to refund me, and kept both my food and my money.
I ended up waiting in the drive-thru for nearly 2 hours, hoping the situation would be handled properly. It wasn’t — until the next shift started at 6:00 AM. A Hispanic employee came to the window, heard what happened, and without hesitation gave me a full refund. She was kind, professional, and the only person that showed basic respect.
The fact that I had to wait that long and practically beg to get my money back — over a cold meal — is completely unacceptable. The manager didn’t just show poor customer service — he acted like he didn’t care at all and just wanted me to go away. If it weren’t for the next shift stepping up, I would’ve left empty-handed.
Corporate will definitely be hearing about this, and I hope this location gets better leadership — because that manager should not be representing your brand.
Attached below is a photo of the manager.
Food: 1
Service: 1
Adolph Chaisson
Great place 👌
Atmosphere: 5
Food: 5
Service: 5
Adriana Hernandez
Everybody is nice and you food always hot
Atmosphere: 5
Food: 5
Service: 5
Robert Owens
The store I went to did not open until 6:00 a.m. I was late to work because of their late opening
Atmosphere: 3
Food: 4
Service: 3
Richard Long
It's a fast food restaurant. If you want a Michelin Star restaurant, then go to a Michelin Star restaurant.
Atmosphere: 3
Food: 3
Service: 3
GetItGal \u0026 Blessed
Quality Tasting Popcorn Chicken and fresh fries. The cook prepared them freshly instead of giving me some old fries and chicken that's been sitting under a heat lamp.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cake
makeshia catchings
A late night snack 😋
Atmosphere: 5
Food: 5
Service: 5
Robbin Nicholson
I went in for breakfast croissant 🥐 sandwiches and as usual, not disappointed 🤩
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sausage Croissant
Naomi Thuri
Poor customer service. Guy operativing the drive through very rude, left without my breakdast because i cannot imagine such a rude person handling your food what else they cam do.🙄🤤
If I could give zero stars, I would.
I had one of the worst customer service experiences I’ve ever dealt with at this Jack-in-the-Box on Fondren Rd in Missouri City, TX. I ordered food through the drive-thru around 4:30 AM and paid cash. When I got home — which is literally right next door in the apartments — I opened the bag and saw that my food was ice cold, and the bread hadn’t even been toasted.
I went right back to the store within minutes, only to be told by the manager on duty that he “didn’t know how to process a cash refund.” Instead, he told me I’d have to call a number to get my money back — even though I had just left, had the food with me, and clearly paid in cash. He then refused to remake the food, refused to refund me, and kept both my food and my money.
I ended up waiting in the drive-thru for nearly 2 hours, hoping the situation would be handled properly. It wasn’t — until the next shift started at 6:00 AM. A Hispanic employee came to the window, heard what happened, and without hesitation gave me a full refund. She was kind, professional, and the only person that showed basic respect.
The fact that I had to wait that long and practically beg to get my money back — over a cold meal — is completely unacceptable. The manager didn’t just show poor customer service — he acted like he didn’t care at all and just wanted me to go away. If it weren’t for the next shift stepping up, I would’ve left empty-handed.
Corporate will definitely be hearing about this, and I hope this location gets better leadership — because that manager should not be representing your brand.
Attached below is a photo of the manager.
Food: 1
Service: 1
Great place 👌
Atmosphere: 5
Food: 5
Service: 5
Everybody is nice and you food always hot
Atmosphere: 5
Food: 5
Service: 5
The store I went to did not open until 6:00 a.m. I was late to work because of their late opening
Atmosphere: 3
Food: 4
Service: 3
It's a fast food restaurant. If you want a Michelin Star restaurant, then go to a Michelin Star restaurant.
Atmosphere: 3
Food: 3
Service: 3
Quality Tasting Popcorn Chicken and fresh fries. The cook prepared them freshly instead of giving me some old fries and chicken that's been sitting under a heat lamp.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cake
A late night snack 😋
Atmosphere: 5
Food: 5
Service: 5
I went in for breakfast croissant 🥐 sandwiches and as usual, not disappointed 🤩
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sausage Croissant
Poor customer service. Guy operativing the drive through very rude, left without my breakdast because i cannot imagine such a rude person handling your food what else they cam do.🙄🤤
Good for in and out service 👍
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger, Chicken Sandwich
Restaurantji Recommends
Food was good
Atmosphere: 4
Food: 4
Service: 4
Delicious jumbo jack
Atmosphere: 5
Food: 5
Service: 5
I could see the smile on the surface through the speaker very kind Service with space in the pools delicious
Food: 5
Service: 5
Recommended dishes: Fries
Came at night the lady had poor customer skills what so ever getting several people orders wrong and talking rude pack her own food and left
Atmosphere: 1
Food: 1
Service: 1
Food is never fresh. Fries and tacos were too hard to eat. I'll drive further to another jack in the box if I need to.
Food: 1
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