I ordered 2 #4s. I asked for one to have mayo/extra mayo and just cheese. The second one I ask for only mustard and light lettuce and tomatoes and no cheese but then asked them to put cheese on it afterwards. The second one was for my son who is very picky. When I got home and opened both sandwich packages, neither one of the sandwiches were made correctly. The first one had lettuce and tomatoes, which I did not ask for and the second one had mustard and mayo, light lettuce and tomatoes. My son did not eat his, so I am going to have to eat his and he goes without dinner tonight. I am very disappointed!
Food: 1
Service: 2
Clint C
They need a tip jar. Servers are nice.
Atmosphere: 4
Food: 4
Service: 4
Kathleen Wilson
I just had to write a review I’ve been coming to this location for a while and the tall black gentleman with the glasses knows how to get the job done. I know my sandwich is going to be good when he is there. What a great way to start my day with a nice sandwich and friendly service ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Totally Tuna
N. N
I absolutely love this location for friendly and welcoming service. Jessica is so wonderful!!!
Atmosphere: 5
Food: 5
Service: 5
Suzy Gonzalez
Don’t bother. Terrible service and super slow. Seriously waited 30 minutes. I ordered online!!! Hot mess.
Atmosphere: 1
Food: 1
Service: 1
Tommy G.
Freaky slow, freaky attitude.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Subs, Chips & Drink
oofmightyoof135
they didn’t have bread, it’s a sandwich
Atmosphere: 1
Food: 1
Service: 1
P M
Poor customer service.
jovani ballesteros
Order to go. That was about almost an hour ago. Now I'm calling and have been for almost 10+ mins. The service is usually average at best but they're really dropping the ball
Atmosphere: 1
Food: 1
Service: 1
Faye S
We have always enjoyed patronizing this location of JJ, however, this was the first time that the sandwich that I shared with my husband was not prepared well at all. I could tell that the young man was new and was trying to do multitask, however, he fell short on making our sandwich up to normal, good standard. The sandwich was very sloppy and the meat didn't appear to be all of the items. The turkey which is my favorite was all broken up and obviously missing pieces. As I leaned over and watched him fix my sandwich, he seemed confused and not sure if he actually got all the packs of meat needed for the sandwich. He also had a hard time getting the mean off of the pack which may have resulted in the meat sticking to the pack and some of the turkey being left on the pack or dropped on the table. The sandwiches in the past have always been consistantly made with all the meats included and looking neat but this time was not the case! The young woman started the sandwich and was very good and obviously experienced but things went downhill when she moved the sandwich along the table for the new young man to finish it as she started another order. The bread was not as fresh as usual this time, either. Overall, I did not enjoy my sandwich and my husband also commented that the sandwich was not as appealing as in the past. Separately, it appears that the meat has been shortened in amount for each sandwich, which makes it not a good value for the sandwich. I'm not sure that I will go back to this location and especially not during the holidays when there are likely more new staff that need better training. What I liked best about JJ in the past was that the bread was always very fresh and the meat was a good quality but now I am not sure if this is the case. The staff is always very pleasant and professional!
We have always enjoyed patronizing this location of JJ, however, this was the first time that the sandwich that I shared with my husband was not prepared well at all. I could tell that the young man was new and was trying to do multitask, however, he fell short on making our sandwich up to normal, good standard. The sandwich was very sloppy and the meat didn't appear to be all of the items. The turkey which is my favorite was all broken up and obviously missing pieces. As I leaned over and watched him fix my sandwich, he seemed confused and not sure if he actually got all the packs of meat needed for the sandwich. He also had a hard time getting the mean off of the pack which may have resulted in the meat sticking to the pack and some of the turkey being left on the pack or dropped on the table. The sandwiches in the past have always been consistantly made with all the meats included and looking neat but this time was not the case! The young woman started the sandwich and was very good and obviously experienced but things went downhill when she moved the sandwich along the table for the new young man to finish it as she started another order. The bread was not as fresh as usual this time, either. Overall, I did not enjoy my sandwich and my husband also commented that the sandwich was not as appealing as in the past. Separately, it appears that the meat has been shortened in amount for each sandwich, which makes it not a good value for the sandwich. I'm not sure that I will go back to this location and especially not during the holidays when there are likely more new staff that need better training. What I liked best about JJ in the past was that the bread was always very fresh and the meat was a good quality but now I am not sure if this is the case.Workers are always very friendly and professional! Restaurant is very clean!
Lazaro H.
I should have looked up these reviews before even giving this Jimmy John's location a chance. Pulled up to the drive thru and sat there unassisted for 5 minutes, before deciding to pull up to the window. After 2 minutes a guy opens the window and tells us that he's the only person working and we should've kept waiting at the speaker until he got to us because he was busy. He clearly had a bad attitude and did not care for his job. I explained that there was no way of knowing he was the only person or that he would eventually get to helping us. He said "you should've kept waiting" then continued with the attitude and said "you don't have to eat here". I replied with "you don't have to work here" and he quickly closed the window and walked away. Needless to say, we went elsewhere and will not return. I can clearly see why they have such low ratings. It's only a matter of time before they get shut down.
Dewann Greenwood
Bad about adding substitution at drive thru orders need to be reverified at window before customers pay
Suhail Ali
The African American female working the drive-thru on 08/03/23 at 3pm needs to be fired. She wouldn’t let me complete my single sub order over the intercom and already gave my total so now when I’m home and look at my sandwich, none of the freebies I asked for are in my sandwich!!
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Subs
Mary Elizabeth
Thanks for making my sandwich using a hard, dry, burned end piece of wheat bread. I get the wheat because it's usually so soft but not when you include the entire end piece.What a disappointment and huge waste of money.
I ordered 2 #4s. I asked for one to have mayo/extra mayo and just cheese. The second one I ask for only mustard and light lettuce and tomatoes and no cheese but then asked them to put cheese on it afterwards. The second one was for my son who is very picky. When I got home and opened both sandwich packages, neither one of the sandwiches were made correctly. The first one had lettuce and tomatoes, which I did not ask for and the second one had mustard and mayo, light lettuce and tomatoes. My son did not eat his, so I am going to have to eat his and he goes without dinner tonight. I am very disappointed!
Food: 1
Service: 2
They need a tip jar. Servers are nice.
Atmosphere: 4
Food: 4
Service: 4
I just had to write a review I’ve been coming to this location for a while and the tall black gentleman with the glasses knows how to get the job done. I know my sandwich is going to be good when he is there. What a great way to start my day with a nice sandwich and friendly service ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Totally Tuna
I absolutely love this location for friendly and welcoming service. Jessica is so wonderful!!!
Atmosphere: 5
Food: 5
Service: 5
Don’t bother. Terrible service and super slow. Seriously waited 30 minutes. I ordered online!!! Hot mess.
Atmosphere: 1
Food: 1
Service: 1
Freaky slow, freaky attitude.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Subs, Chips & Drink
they didn’t have bread, it’s a sandwich
Atmosphere: 1
Food: 1
Service: 1
Poor customer service.
Order to go. That was about almost an hour ago. Now I'm calling and have been for almost 10+ mins. The service is usually average at best but they're really dropping the ball
Atmosphere: 1
Food: 1
Service: 1
We have always enjoyed patronizing this location of JJ, however, this was the first time that the sandwich that I shared with my husband was not prepared well at all. I could tell that the young man was new and was trying to do multitask, however, he fell short on making our sandwich up to normal, good standard. The sandwich was very sloppy and the meat didn't appear to be all of the items. The turkey which is my favorite was all broken up and obviously missing pieces. As I leaned over and watched him fix my sandwich, he seemed confused and not sure if he actually got all the packs of meat needed for the sandwich. He also had a hard time getting the mean off of the pack which may have resulted in the meat sticking to the pack and some of the turkey being left on the pack or dropped on the table. The sandwiches in the past have always been consistantly made with all the meats included and looking neat but this time was not the case! The young woman started the sandwich and was very good and obviously experienced but things went downhill when she moved the sandwich along the table for the new young man to finish it as she started another order. The bread was not as fresh as usual this time, either. Overall, I did not enjoy my sandwich and my husband also commented that the sandwich was not as appealing as in the past. Separately, it appears that the meat has been shortened in amount for each sandwich, which makes it not a good value for the sandwich. I'm not sure that I will go back to this location and especially not during the holidays when there are likely more new staff that need better training. What I liked best about JJ in the past was that the bread was always very fresh and the meat was a good quality but now I am not sure if this is the case. The staff is always very pleasant and professional!
Restaurantji Recommends
We have always enjoyed patronizing this location of JJ, however, this was the first time that the sandwich that I shared with my husband was not prepared well at all. I could tell that the young man was new and was trying to do multitask, however, he fell short on making our sandwich up to normal, good standard. The sandwich was very sloppy and the meat didn't appear to be all of the items. The turkey which is my favorite was all broken up and obviously missing pieces. As I leaned over and watched him fix my sandwich, he seemed confused and not sure if he actually got all the packs of meat needed for the sandwich. He also had a hard time getting the mean off of the pack which may have resulted in the meat sticking to the pack and some of the turkey being left on the pack or dropped on the table. The sandwiches in the past have always been consistantly made with all the meats included and looking neat but this time was not the case! The young woman started the sandwich and was very good and obviously experienced but things went downhill when she moved the sandwich along the table for the new young man to finish it as she started another order. The bread was not as fresh as usual this time, either. Overall, I did not enjoy my sandwich and my husband also commented that the sandwich was not as appealing as in the past. Separately, it appears that the meat has been shortened in amount for each sandwich, which makes it not a good value for the sandwich. I'm not sure that I will go back to this location and especially not during the holidays when there are likely more new staff that need better training. What I liked best about JJ in the past was that the bread was always very fresh and the meat was a good quality but now I am not sure if this is the case.Workers are always very friendly and professional! Restaurant is very clean!
I should have looked up these reviews before even giving this Jimmy John's location a chance. Pulled up to the drive thru and sat there unassisted for 5 minutes, before deciding to pull up to the window. After 2 minutes a guy opens the window and tells us that he's the only person working and we should've kept waiting at the speaker until he got to us because he was busy. He clearly had a bad attitude and did not care for his job. I explained that there was no way of knowing he was the only person or that he would eventually get to helping us. He said "you should've kept waiting" then continued with the attitude and said "you don't have to eat here". I replied with "you don't have to work here" and he quickly closed the window and walked away. Needless to say, we went elsewhere and will not return. I can clearly see why they have such low ratings. It's only a matter of time before they get shut down.
Bad about adding substitution at drive thru orders need to be reverified at window before customers pay
The African American female working the drive-thru on 08/03/23 at 3pm needs to be fired. She wouldn’t let me complete my single sub order over the intercom and already gave my total so now when I’m home and look at my sandwich, none of the freebies I asked for are in my sandwich!!
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Subs
Thanks for making my sandwich using a hard, dry, burned end piece of wheat bread. I get the wheat because it's usually so soft but not when you include the entire end piece.What a disappointment and huge waste of money.
Atmosphere: 1
Food: 1
Service: 1