Rating 0. Went through the 2nd drive thru line, order my food, get to the pay windows, she stated that she that what I ordered wasn't on the screen. Called the restaurant to speak to a manager to let her know what happened and wasted half of a 30 min lunch break, all she did was apologize and didn't offer to compensate me for the mistakes of the employees working at the drive thru.
Theicon 4style (Theicon4style)
At least the bathroom was clean
Atmosphere: 4
Food: 1
Service: 1
Hermanisha Anderson
The people that work at this location are very deplorable! Everyone that is assigned to the window has terrible customer service, the person taking orders sounds like they would rather be anywhere else at work. The employees don’t know how to do simple mathematics or refuse to give paying customers the correct orders, even after reading the printed receipt. Which leads me to believe they’re unable to read as well!! This location needs to do better!
Atmosphere: 1
Food: 3
Service: 1
ryska jo
Went there around 11pm fries and burgers were not fresh. Ill have to try it at a different time of the day maybe. Staff was nice tho
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Double Cheeseburger, Cheeseburger, French Fries, Big Mac
Kyron Kayl
Very Bad experience ordered food had to wait about 25 minutes just for it to come out and then they messed up my order so I have to wait another 10 minutes for the rest of my order and when the order came out, I had raw beef so I turned around to get a new sandwich and I’ve been waiting for over 30 again
Atmosphere: 1
Food: 1
Service: 1
Alma Del Bosque
Bad service with attitude
Atmosphere: 1
Food: 1
Service: 1
Sheryl Holland
Wrong order
Atmosphere: 4
Food: 4
Service: 4
autumn smith
Horrible. Fry machine didn't work. I asked for no lettuce but they gave me lettuce. It was dirty.
daterrica johnson
horrible they gave me a raw chicken sandwich and im pretty sure it was out of spite because i was ordering in the drive through but they claimed to not have found my order so i had to come inside which they didn’t see too happy about! if i could give this place a negative i definitely would
Atmosphere: 1
Food: 1
Service: 1
Takaria Blue
DoorDash my breakfast and y’all miss on my order and have horrible customer service and y’all restaurant need to get shut down because y’all don’t have no consideration for y’all customers at all
Not sure what the issue was, but I ordered at the kiosk, and after letting them know they hadn't made my order, they were able to retrieve it from the system and had it ready 25-30 minutes after arriving. The staff was slow assisting at best, and there was no offer to make their timely error right. It was extremely ridiculous and there's no reason to visit this restaurant again.
Atmosphere: 3
Food: 4
Service: 1
Jared Lugo
Horrible customer service. It took almost 30 minutes for such a simple order. They also handed over first to other people who had arrived after me.
Atmosphere: 1
Food: 1
Service: 1
lay hernandez
No help for staff or customers... very unorganized
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburger, French Fries, Big Mac
Miss Angel
Slow AF! Very unorganized! There should be a designated person dealing with online orders
Service: 1
Tierra
Sold me a sausage mcmuffin with no sausage on the sandwich 😐.
Rating 0. Went through the 2nd drive thru line, order my food, get to the pay windows, she stated that she that what I ordered wasn't on the screen. Called the restaurant to speak to a manager to let her know what happened and wasted half of a 30 min lunch break, all she did was apologize and didn't offer to compensate me for the mistakes of the employees working at the drive thru.
At least the bathroom was clean
Atmosphere: 4
Food: 1
Service: 1
The people that work at this location are very deplorable! Everyone that is assigned to the window has terrible customer service, the person taking orders sounds like they would rather be anywhere else at work. The employees don’t know how to do simple mathematics or refuse to give paying customers the correct orders, even after reading the printed receipt. Which leads me to believe they’re unable to read as well!! This location needs to do better!
Atmosphere: 1
Food: 3
Service: 1
Went there around 11pm fries and burgers were not fresh. Ill have to try it at a different time of the day maybe. Staff was nice tho
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Double Cheeseburger, Cheeseburger, French Fries, Big Mac
Very Bad experience ordered food had to wait about 25 minutes just for it to come out and then they messed up my order so I have to wait another 10 minutes for the rest of my order and when the order came out, I had raw beef so I turned around to get a new sandwich and I’ve been waiting for over 30 again
Atmosphere: 1
Food: 1
Service: 1
Bad service with attitude
Atmosphere: 1
Food: 1
Service: 1
Wrong order
Atmosphere: 4
Food: 4
Service: 4
Horrible. Fry machine didn't work. I asked for no lettuce but they gave me lettuce. It was dirty.
horrible they gave me a raw chicken sandwich and im pretty sure it was out of spite because i was ordering in the drive through but they claimed to not have found my order so i had to come inside which they didn’t see too happy about! if i could give this place a negative i definitely would
Atmosphere: 1
Food: 1
Service: 1
DoorDash my breakfast and y’all miss on my order and have horrible customer service and y’all restaurant need to get shut down because y’all don’t have no consideration for y’all customers at all
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Not sure what the issue was, but I ordered at the kiosk, and after letting them know they hadn't made my order, they were able to retrieve it from the system and had it ready 25-30 minutes after arriving. The staff was slow assisting at best, and there was no offer to make their timely error right.
It was extremely ridiculous and there's no reason to visit this restaurant again.
Atmosphere: 3
Food: 4
Service: 1
Horrible customer service. It took almost 30 minutes for such a simple order. They also handed over first to other people who had arrived after me.
Atmosphere: 1
Food: 1
Service: 1
No help for staff or customers... very unorganized
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburger, French Fries, Big Mac
Slow AF! Very unorganized! There should be a designated person dealing with online orders
Service: 1
Sold me a sausage mcmuffin with no sausage on the sandwich 😐.
Atmosphere: 1
Food: 1
Service: 1
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