I ordered door dash and the steak is charred. This is not the first time. It's fajita and I'm missing the bread
Food: 1
Service: 1
Shelley Easley
My husband and I had the best waiter James at the Mt. Pleasant, TX restaurant. The burgers and fries were delicious and the chips and salsa were also delicious. James was not only working the bar but also taking orders and bringing them to the table and he did a fantastic job taking care of us. A big congratulations goes out to this young man. He not only works but is in school and will graduate in May with a bachelor's degree in psychology. Not only is he a hard worker at Chili's but a very smart young man. If you get the chance to visit Mt. Pleasant Chili's ask for James and you will not be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Michaela Ceccopierri
Service was great for lunch and the bartender cheerfully changed the TV to one of the FIFA games for us. The food was okay, not great but edible. There weren't many people eating or drinking so we had the place to ourselves.
Nacho Ruiz
Delicious as in almost all of them. I found the service a little slow and untimely but nothing to worry about. Everyone very friendly, good prices and the flavor is the best. Without a doubt a very good place to eat if you don't want to fail in having a good meal.
Atmosphere: 5
Food: 5
Service: 4
Ted Lawson
Stopped here for a a late lunch after and everything was great! Kylyn was an awesome server! Will definitely stop again when I'm passing through.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cajun Shrimp Pasta
Rob Grove
I guess manager Jeremy was to busy flirting with younger staff then to come apologize to me when bartender told him about my experience! $11 sandwich, the lettuce is all over the fries, sauce is a little dab and more off sandwich then on it! Bar was sticky, bathrooms were horribly nasty and smelled of urine, how is this place ran so poorly? This place definitely screams “manager doesn’t care” !
Atmosphere: 1
Food: 1
Service: 2
Yesvani Acosta
All very rich. Very good
Atmosphere: 5
Food: 5
Service: 5
Allison Cambre
One of my better experiences with this chain, although our friend's soup was initially served coldParking: Surrounding the establishment
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chili
Jamez Schmidt
Well to say the least after giving them a year and half break because last time we came we ended up walking out hungry because we waited for food for a hour that never got put in that Chili’s still has not changed! When we walk in with less than a half full parking lot us and another group are told there is a wait due to short staff, no big deal right? No wrong we saw our waitress three time when she took our order, when she dropped off the chips and salsa with out a side salad that was ordered and at the very end when she handed us a tablet to pay and as she did I tried to get her attention to get some tops for our dipping sauce and got ignored. The food we waited over 45 minutes for as people that came in way after us got their food 10 minutes after they ordered. Our food was cold and the chicken was not cooked all the way and they tried to microwave french frys. and if you get through with your drink you might as well walk up to the bar and get it refilled because your not going to see your waitress to have them refill it. worst restaurant in mount pleasant!!!
WARNING...do not eat there. Jordan the (manager) is beyond rude. I placed an order tonight for 3 Fajita dinners. All shrimp on all 3. When I got home we opened the bag. Crushed chips and one small container of hot sauce for 3 people's dinner. Then opened the 1st container of food. Maybe 12 small shrimp, uncooked bell peppers and onions. Guess what??? That's it!!! No rice, No beans, No tortillas etc... 2nd and 3rd dinner were exactly the same. All missing the food.. I paid 75.00 for 3 dozen shrimp??? I don't think so!!! I called and asked if I could speak with a manager. This is where Jordan the manager comes into the picture. When I asked what my 3 dinners come with, he didn't know and sounded like he had to ask. When I explained to him what I received he interrupted me and said, well what do you want me to do. Very Rudely. I said how about 1st apologizing for screwing up, 2nd offer to replace all of the missing food, or how about re making my order since half of the food is missing. He said, I'm only going to refund you 18 dollars that's all I can do. All the time acting as if I'm a huge bother. Then I asked for their Corporate number. He said , hold on. Put me on hold thinking I would hang up. He finally got back on the phone and said 6 or 7 numbers so fast I couldn't get them. I kindly asked, will you please repeat that. He hung up on me. I immediately loaded the Crap back up and returned it. Jordan was there and I was greeted by a , do you need something. Horrible way to speak to anyone. He really should consider a job where he doesn't have to deal with people or their problems. Finally was able to speak with a Different manager. Supposed to be above Jordan. Wow, he actually acted like he wanted to help. He apologized for their mistake and after I demanded a Full Refund was told that he couldn't do it tonight but that it would take 4 or 5 days. If it's not, further action will be taken. Please Jordan....do everyone a favor....GO HOME!!!Learn what Respect is.
Atmosphere: 2
Food: 1
Service: 1
Argo
Danielle, our bartender, was
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Chili
Tamera Rogers
Love it
Roxanne Nichols
The best Chillis out of North East Texas. Always good here.
Atmosphere: 5
Food: 5
Service: 5
Sva Allen
All in all, we had a pleasant experience at this Chili's despite not being much of a fan. The staff was excellent. I ordered a brisket burger and my partner ordered a salad. We came back later and ordered drinks. The burger was fine but I wish I would have just ordered the brisket quesadillas, I had that debate going on in my head (when in doubt, go for the quesadillas).My partner ordered coffee and she said it wasn't good. Our server promptly apologized and took care of it. All was well.Parking: The parking lot was okay but it does it get busy. When we went, on Saturday, it wasn't full.
Always great food and people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Texas Cheese Fries
I ordered door dash and the steak is charred. This is not the first time. It's fajita and I'm missing the bread
Food: 1
Service: 1
My husband and I had the best waiter James at the Mt. Pleasant, TX restaurant. The burgers and fries were delicious and the chips and salsa were also delicious. James was not only working the bar but also taking orders and bringing them to the table and he did a fantastic job taking care of us. A big congratulations goes out to this young man. He not only works but is in school and will graduate in May with a bachelor's degree in psychology. Not only is he a hard worker at Chili's but a very smart young man. If you get the chance to visit Mt. Pleasant Chili's ask for James and you will not be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Service was great for lunch and the bartender cheerfully changed the TV to one of the FIFA games for us. The food was okay, not great but edible. There weren't many people eating or drinking so we had the place to ourselves.
Delicious as in almost all of them. I found the service a little slow and untimely but nothing to worry about. Everyone very friendly, good prices and the flavor is the best. Without a doubt a very good place to eat if you don't want to fail in having a good meal.
Atmosphere: 5
Food: 5
Service: 4
Stopped here for a a late lunch after and everything was great! Kylyn was an awesome server! Will definitely stop again when I'm passing through.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cajun Shrimp Pasta
I guess manager Jeremy was to busy flirting with younger staff then to come apologize to me when bartender told him about my experience! $11 sandwich, the lettuce is all over the fries, sauce is a little dab and more off sandwich then on it! Bar was sticky, bathrooms were horribly nasty and smelled of urine, how is this place ran so poorly? This place definitely screams “manager doesn’t care” !
Atmosphere: 1
Food: 1
Service: 2
All very rich. Very good
Atmosphere: 5
Food: 5
Service: 5
One of my better experiences with this chain, although our friend's soup was initially served coldParking: Surrounding the establishment
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chili
Well to say the least after giving them a year and half break because last time we came we ended up walking out hungry because we waited for food for a hour that never got put in that Chili’s still has not changed! When we walk in with less than a half full parking lot us and another group are told there is a wait due to short staff, no big deal right? No wrong we saw our waitress three time when she took our order, when she dropped off the chips and salsa with out a side salad that was ordered and at the very end when she handed us a tablet to pay and as she did I tried to get her attention to get some tops for our dipping sauce and got ignored. The food we waited over 45 minutes for as people that came in way after us got their food 10 minutes after they ordered. Our food was cold and the chicken was not cooked all the way and they tried to microwave french frys. and if you get through with your drink you might as well walk up to the bar and get it refilled because your not going to see your waitress to have them refill it. worst restaurant in mount pleasant!!!
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
WARNING...do not eat there. Jordan the (manager) is beyond rude. I placed an order tonight for 3 Fajita dinners. All shrimp on all 3. When I got home we opened the bag. Crushed chips and one small container of hot sauce for 3 people's dinner. Then opened the 1st container of food. Maybe 12 small shrimp, uncooked bell peppers and onions. Guess what??? That's it!!! No rice, No beans, No tortillas etc... 2nd and 3rd dinner were exactly the same. All missing the food.. I paid 75.00 for 3 dozen shrimp??? I don't think so!!! I called and asked if I could speak with a manager. This is where Jordan the manager comes into the picture. When I asked what my 3 dinners come with, he didn't know and sounded like he had to ask. When I explained to him what I received he interrupted me and said, well what do you want me to do. Very Rudely. I said how about 1st apologizing for screwing up, 2nd offer to replace all of the missing food, or how about re making my order since half of the food is missing. He said, I'm only going to refund you 18 dollars that's all I can do. All the time acting as if I'm a huge bother. Then I asked for their Corporate number. He said , hold on. Put me on hold thinking I would hang up. He finally got back on the phone and said 6 or 7 numbers so fast I couldn't get them. I kindly asked, will you please repeat that. He hung up on me. I immediately loaded the Crap back up and returned it. Jordan was there and I was greeted by a , do you need something. Horrible way to speak to anyone. He really should consider a job where he doesn't have to deal with people or their problems. Finally was able to speak with a Different manager. Supposed to be above Jordan. Wow, he actually acted like he wanted to help. He apologized for their mistake and after I demanded a Full Refund was told that he couldn't do it tonight but that it would take 4 or 5 days. If it's not, further action will be taken. Please Jordan....do everyone a favor....GO HOME!!!Learn what Respect is.
Atmosphere: 2
Food: 1
Service: 1
Danielle, our bartender, was
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Chili
Love it
The best Chillis out of North East Texas. Always good here.
Atmosphere: 5
Food: 5
Service: 5
All in all, we had a pleasant experience at this Chili's despite not being much of a fan. The staff was excellent. I ordered a brisket burger and my partner ordered a salad. We came back later and ordered drinks. The burger was fine but I wish I would have just ordered the brisket quesadillas, I had that debate going on in my head (when in doubt, go for the quesadillas).My partner ordered coffee and she said it wasn't good. Our server promptly apologized and took care of it. All was well.Parking: The parking lot was okay but it does it get busy. When we went, on Saturday, it wasn't full.
Atmosphere: 4
Food: 3
Service: 5