Firehouse Subs Murphy Marketplace

Ordered online, they could not read the directions and put jalapenos on my wife's sandwich, and gave her a pickle. Receipt clearly shows jalapenos on the white bread and NO pickle on the wheat. SOMETHING WRONG EVERY. SINGLE. TIME. Love the food but Jesus, hire people that can read and care about not poisoning people. Order 1000076 for reference. Also waited after ordering online, great ETA! Not.

Atmosphere: 3

Food: 4

Service: 1

I want to give the place 5 stars because I normally really love the food, but I didn’t receive my mobile order last time as expected. I then called in to get a new order going, but they sent out the old 2hr old order (which wasn’t great tasting by that point and time).

Atmosphere: 4

Food: 5

Service: 3

Less to do with this particular franchise and more to do as a whole. $20 for a large sandwich, bag of chips and medium beverage isn't ideal. Go add a tip on top of that? I guess it's because of the pickle that's sloppily placed on top of the sandwich leaking pickle juice onto your sandwich.
Large meatball is bland. No flavor, provolone adds nothing, meatballs are cheaper than frozen ones you can buy at the store. Italian seasoning is almost non-existent.
Was almost given the wrong sandwich cuz it got mixed up with another customer.
Don't understand how every single sandwich by default comes with mayo? Better make sure you don't order "the way it comes".
Have tried multiple times. Just not for me. Save money, get a better sandwich and go to Subway or Jersey Mike's.

Atmosphere: 3

Food: 1

Service: 3

Only ordered online but always well made sandwiches and accurate with my order.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook & Ladder, Pepperoni Pizza Meatball Sub, Italian

Food made as expected, but I had rewards in my app which they were not able to redeem or not sure how they can help me to redeem my points for free sub. it happened twice so not going this location again as they can not help me I’m regular user at work and always have rewards under my account.

Atmosphere: 3

Food: 5

Service: 2

Firehouse Subs in Murphy turned out to be a pleasant surprise for a quick, satisfying meal. I ordered the Hook and Ladder sandwich, and it was hot and fresh, packed with flavor from the smoked turkey breast, Virginia honey ham, and melted Monterey Jack cheese. Every bite was enjoyable, and it was clear the ingredients were of high quality. The sandwich was perfectly prepared and delivered with just the right balance of warmth and texture.

The restaurant itself was clean and well-maintained, creating a comfortable atmosphere to sit down and enjoy my meal. Even though I arrived during what seemed to be a busy time, the service was impressively fast. The staff was friendly and efficient, making sure orders were prepared and delivered quickly, which added to the overall positive experience.

One thing that caught me by surprise was the cookie that I had alongside the meal. It was soft, sweet, and a perfect complement to the savory sandwich. It’s rare that a fast-casual place gets both the main meal and dessert right, but Firehouse Subs managed to do just that.

Despite flying under my radar for some time, I’m glad I decided to give it a try. I’ll definitely be returning for another meal in the future, especially given how well the entire visit went. If you’re in the Murphy area and want a fast, hot, and delicious sandwich, Firehouse Subs is worth a visit.

Atmosphere: 5

Food: 5

Service: 5

Jose the manager was very helpful and the sandwiches were great. Thank you ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook & Ladder

Everything was fresh & tasty. I got the Italian salad.

Atmosphere: 5

Food: 5

Service: 5

Sandwhiches were amazing. Had the Italian and Jamaican Jerk, 10/10. Great service and selection of drinks :)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Combo

Always good food and great customer service! Christian is extremely helpful, nice, and friendly. He always makes sure our sandwiches are good and goes the extra mile! :)

Atmosphere: 5

Food: 5

Service: 5

Always good food and great customer service! Christian is extremely helpful, nice, and friendly. He always makes sure our sandwiches are good and goes the extra mile! :)

Atmosphere: 5

Food: 5

Service: 5

Excellent subs - best of the current fast food chains in my view.

Atmosphere: 3

Food: 4

Service: 3

I have been coming to this Firehouse basically since they opened. I have had no problems until the last few times when they have gotten my order wrong. Now I have let it go the first three times but then the last time when they got it wrong I made a comment and the manager called me and offered to remake my order or offer a refund, I went with the refund option. At the time the manager(Carlos) mentioned it should show in my account in about 30 minutes which was perfectly okay I was just happy they were very responsive and helpful so I went about my way. Three days later no refund in my account so I called to just let them know and was told to come back in store and try again so I came back the next day and re-tried the refund, 9 days later still no refund so I went back and complained and say okay I still haven’t received my refund he said give it one more week it could just be taking awhile so I waited and waited and got nothing. I returned to the store today 3/14 and instead of a refund I asked if they could remake my order and the employee told me that was not possible “ He wasn’t allowed to re-make orders “ I asked to speak to the manager and they said there wasn’t one working so I asked if they could call and get permission. They come back and said ya he didn’t answer so I called the corporate representative and spoke to them in the store as the employee was being disrespectful and very rude about everything. The representative asked to speak to the employee on the phone and he walked away from her and didn’t answer any of the questions she was asking. Finally another employee comes out and remakes my order and at the end said I was no longer welcomed because I called corporate. Got home opened my sandwich and my hookin Ladder was burnt and looks as someone just poured some kind of juice on it so you couldn’t see the burnt because I picked it up and it leaked and felt like a sponge and could smell the burnt bread. This is the worst experience I have had with a restaurant and their solution to a wrong order is telling them they’re not welcomed back.

Atmosphere: 1

Food: 1

Service: 1

Fast service, friendly staff.

Atmosphere: 3

Food: 4

Service: 4

I always enjoy eating here! It is delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Salad Turkey Breast, Submarine Sandwich, Chips, Hook & Ladder