They absolutely never get the order right. They always have someone who doesn’t speak English take orders. They never can hear what you’re saying. You ask for extra crispy nuggets they give you an extra 6 piece nuggets. You say you want a hi-c orange they give you a fonta orange and a unsweetened tea. You ask for sauce for your nuggets and they don’t give it to you then when you ask at the window they just give you a blank stare like they don’t understand that you asked for sauce. It’s best if you don’t use the drive thru at this location and probably be best if you can order your food yourself inside on the kiosk they have in front of the registers so you can assure you got what you wanted and that you pay for what you ordered.
Atmosphere: 1
Food: 1
Service: 1
Rhonda
Coffee was great! Service was fast and polite
Atmosphere: 5
Food: 5
Service: 5
Mark Miller
Love having their Steak Bagel, Egg cheese breakfast!!
Atmosphere: 5
Food: 5
Service: 5
Carolyn Pomikal
I go there quite often to get an ice coffee
Wheelchair accessibility: They are wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Quarter Pounder with Cheese
Bailey Paul
Soda squirting out the machines and tasted flat. Inside was dirty, flies buzzing around and AC broken, it was HOT inside. Employees forgot an item in my order, and were not attentive to customers or checking front counter. Managers/Inspection people walking all around but didn’t seem at all concerned about the issues I mentioned.
My recommendation for people in the area wanting McD’s: AVOID this location as well as both Brenham ones. Go to Hempstead off 290 @ 1488 Exit, they’re the best, or the BCS ones.
Atmosphere: 1
Food: 1
Service: 1
Frank Pousson
Food wasn’t accurate(Never is with this franchisee) tables were nasty, sodas not carbonated, or cold. Had to YELL to get someone to correct my order. A/C was not working, it was hot inside, got no receipt from the kiosk, so I don’t even get a free ice cream cone from such a despicable experience.
Atmosphere: 1
Food: 1
Service: 1
Josalynn Harris
It's McDonald's! Great Service!
Atmosphere: 5
Food: 5
Service: 5
Linnea Brown
Our food was good but they put pickles and ketchup on my kids burgers when I asked for them plain and dry with cheese. The girl taking our order was giggling the whole time so maybe that's why she messed up. Also forgot to add our large fry. The whole staff was super rude and dismissive. They also charged me .70 cents as an upcharge for asking for a kids lemonade with my daughters kids meal.... Never said it would be extra. That annoys me even more because I am local to Navasota but work in College Station and know that this Navasota location is about 50 cents to $1 more on most menu items. Like why? Anyway not coming again because it's obvious ppl here hate their life and I would rather drive further and pay less for better service than pay more for crappy attitudes and poor service.
Atmosphere: 1
Food: 5
Service: 1
Tracy Kilgore
I chose to order a hot latte here instead of the local coffee shop. $2 for a small vs $7.50 for same size. I am very picky & this was a decent coffee.
Atmosphere: 4
Food: 4
Service: 4
Edgar Josemaria
Good for quick bite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hashbrown, Mcgriddle, Egg Mcmuffin, World Famous Fries, Oatmeal Raisin Cookie
UNPROFESSIONAL SERVICE DISRESPECTFUL CUSTOMER SERVICE FOOD INACCURATE N COLD HORRIBLE
Atmosphere: 1
Food: 1
Service: 1
Olivia P
I ordered a milkshake at McDonald’s, but the machine was down due to renovations, which is understandable. Instead of offering a refund, the manager gave me a cheaper iced coffee as a "free" replacement. This was frustrating, as I paid for a milkshake and received something of lesser value. The handling of the situation was dismissive and disappointing.
Atmosphere: 3
Food: 3
Service: 1
Anna L
HORRIBLE SERVICE. OUTRAGEOUS. DIDNT GET MY FOOD FOR A HUNGRY CHILD. DRIVE THROUGH SENDS ME TO THE FIRST WINDOW BC I DID A MOBILE ORDER AND DIDNT NEED A RECEIPT. STORY 1. THE ORDER ISNT SHOWING STORY 2. THE ORDER WENT TO THE DRIVER IN FRONT OF ME STORY 3. THE ORDER WAS CANCELLED BY MCDONALDS IN THE APP ALTHOUGH THE APP REFLECTS NO SUCH THING!!!!! YOU HAVE MY MONEY. I NEED MY MONEY BACK ASAP!!!!!!!! THE STAFF AT THIS LOCATION IS BEYOND RUDE AND UNPROFESSIONAL!!!!!!!!!!!! TERRIBLE CUSTOMER SERVICE. IF I COULD GIVE 0 STARS I WOULD. The leadership at this location should be ashamed of themselves. To whatever pyramid scheme LLC investment group owns this location....do better.
Atmosphere: 1
Food: 1
Service: 1
Kiley Stephenson
this McDonald’s is stole they gave me 1 hot n spicy whenever I asked for 2 and then water instead of sprite
Atmosphere: 1
Food: 1
Service: 1
Oriana Carolina Rodriguez
I ordered Mocha’s Frappe and they offered me an Ice Coffee because the machine is broken. The Coffee was like water. It doesn’t even taste like coffee. The attention was fast and nice but I don’t recommend the Ice Coffee.
They absolutely never get the order right. They always have someone who doesn’t speak English take orders. They never can hear what you’re saying. You ask for extra crispy nuggets they give you an extra 6 piece nuggets. You say you want a hi-c orange they give you a fonta orange and a unsweetened tea. You ask for sauce for your nuggets and they don’t give it to you then when you ask at the window they just give you a blank stare like they don’t understand that you asked for sauce. It’s best if you don’t use the drive thru at this location and probably be best if you can order your food yourself inside on the kiosk they have in front of the registers so you can assure you got what you wanted and that you pay for what you ordered.
Atmosphere: 1
Food: 1
Service: 1
Coffee was great! Service was fast and polite
Atmosphere: 5
Food: 5
Service: 5
Love having their Steak Bagel, Egg cheese breakfast!!
Atmosphere: 5
Food: 5
Service: 5
I go there quite often to get an ice coffee
Wheelchair accessibility: They are wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Quarter Pounder with Cheese
Soda squirting out the machines and tasted flat. Inside was dirty, flies buzzing around and AC broken, it was HOT inside. Employees forgot an item in my order, and were not attentive to customers or checking front counter. Managers/Inspection people walking all around but didn’t seem at all concerned about the issues I mentioned.
My recommendation for people in the area wanting McD’s: AVOID this location as well as both Brenham ones. Go to Hempstead off 290 @ 1488 Exit, they’re the best, or the BCS ones.
Atmosphere: 1
Food: 1
Service: 1
Food wasn’t accurate(Never is with this franchisee) tables were nasty, sodas not carbonated, or cold. Had to YELL to get someone to correct my order. A/C was not working, it was hot inside, got no receipt from the kiosk, so I don’t even get a free ice cream cone from such a despicable experience.
Atmosphere: 1
Food: 1
Service: 1
It's McDonald's! Great Service!
Atmosphere: 5
Food: 5
Service: 5
Our food was good but they put pickles and ketchup on my kids burgers when I asked for them plain and dry with cheese. The girl taking our order was giggling the whole time so maybe that's why she messed up. Also forgot to add our large fry. The whole staff was super rude and dismissive. They also charged me .70 cents as an upcharge for asking for a kids lemonade with my daughters kids meal.... Never said it would be extra. That annoys me even more because I am local to Navasota but work in College Station and know that this Navasota location is about 50 cents to $1 more on most menu items. Like why? Anyway not coming again because it's obvious ppl here hate their life and I would rather drive further and pay less for better service than pay more for crappy attitudes and poor service.
Atmosphere: 1
Food: 5
Service: 1
I chose to order a hot latte here instead of the local coffee shop. $2 for a small vs $7.50 for same size. I am very picky & this was a decent coffee.
Atmosphere: 4
Food: 4
Service: 4
Good for quick bite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hashbrown, Mcgriddle, Egg Mcmuffin, World Famous Fries, Oatmeal Raisin Cookie
Restaurantji Recommends
UNPROFESSIONAL SERVICE
DISRESPECTFUL CUSTOMER SERVICE
FOOD INACCURATE N COLD
HORRIBLE
Atmosphere: 1
Food: 1
Service: 1
I ordered a milkshake at McDonald’s, but the machine was down due to renovations, which is understandable. Instead of offering a refund, the manager gave me a cheaper iced coffee as a "free" replacement. This was frustrating, as I paid for a milkshake and received something of lesser value. The handling of the situation was dismissive and disappointing.
Atmosphere: 3
Food: 3
Service: 1
HORRIBLE SERVICE. OUTRAGEOUS. DIDNT GET MY FOOD FOR A HUNGRY CHILD.
DRIVE THROUGH SENDS ME TO THE FIRST WINDOW BC I DID A MOBILE ORDER AND DIDNT NEED A RECEIPT.
STORY 1. THE ORDER ISNT SHOWING
STORY 2. THE ORDER WENT TO THE DRIVER IN FRONT OF ME
STORY 3. THE ORDER WAS CANCELLED BY MCDONALDS IN THE APP ALTHOUGH THE APP REFLECTS NO SUCH THING!!!!!
YOU HAVE MY MONEY.
I NEED MY MONEY BACK ASAP!!!!!!!!
THE STAFF AT THIS LOCATION IS BEYOND RUDE AND UNPROFESSIONAL!!!!!!!!!!!!
TERRIBLE CUSTOMER SERVICE.
IF I COULD GIVE 0 STARS I WOULD. The leadership at this location should be ashamed of themselves. To whatever pyramid scheme LLC investment group owns this location....do better.
Atmosphere: 1
Food: 1
Service: 1
this McDonald’s is stole they gave me 1 hot n spicy whenever I asked for 2 and then water instead of sprite
Atmosphere: 1
Food: 1
Service: 1
I ordered Mocha’s Frappe and they offered me an Ice Coffee because the machine is broken. The Coffee was like water. It doesn’t even taste like coffee. The attention was fast and nice but I don’t recommend the Ice Coffee.
Atmosphere: 3
Food: 1
Service: 4
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