Dairy Queen

20180 FM 1485, New Caney
(832) 793-5244

Recent Reviews

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Linda Vernon

We had never been there. We only came in for a mini blizzard and a dipped cone. Kenneth was at the counter and was friendly and gave off great vibes. He brought our ice cream promptly and it was great.. sorry I didn't take photos. But the place was clean and we felt welcomed and enjoyed our dessert

Atmosphere: 5

Food: 5

Service: 5

Bobby Helios

Could not get my blizzard order correct after being told multiple times, I left without my burger also. Everyone in lobby had the same order#.

Atmosphere: 2

Food: 3

Service: 1

Kaleb White

I demand a refund and a genuine response from your management for not getting my food December 13 after 6 PM. You guys are ridiculous Clowns and I’ll keep posting reviews about you until you respond to me genuinely

Atmosphere: 1

Food: 1

Service: 1

m dog

I don’t want some auto generated response. You see my Google account you see my email address email me I didn’t get my food and I still haven’t gotten my refund for not picking up my food December 15 after 6 PM. I’m not responding or reaching out via website. I left you a terrible review. You see my email address so reach out to me completely ridiculous another display of terrible management. I see all these auto generated stupid responses. You’re not getting anything done. You’re not making any changes. You will continue to fail. I can’t imagine that you guys are profitable.

Atmosphere: 1

Food: 1

Service: 1

DJ Long

We were very disappointed will not go there again. My oder was To go so can't comment on atmosphere. Gave chicken tender to the dog. French fries were cold. I can't find anything good to say about the food
The employee was very pleasant

Food: 1

Service: 3

Ken Holmz

I come here often, and my experience has been very good. The staff is well-trained and they appear to hire people who have good attitudes, good work ethic and provide good customer service. Along with new items on the menu they still continue to serve the standards that I have enjoyed for decades. I still enjoy a peanut Buster parfait. Lately, I've been ordering the chicken salad as a healthy alternative. This restaurant is clean, which is always a plus. The service afforded me has been excellent.

Atmosphere: 5

Food: 4

Service: 5

Eric Morris

Bought a dam banana split. It was all pineapple no strawberry no fudge. Second time this has happen.

Atmosphere: 3

Food: 1

Service: 5

Jennifer Yancey

They were a little busy when we got there but we still received hot fresh food in a timely manner. We received great customer service. The young girl that took our order made a small mistake, realized it & fixed it all with a smile and an apology.

Atmosphere: 4

Food: 5

Service: 5

Sean Ramsey

Dined at this location twice this week once for ice cream and once for dinner, in both instances we had hair in our food… Diners beware hair comes on the side of everything apparently

Atmosphere: 3

Food: 1

Service: 3

seashell cm

Love the new chicken and dumplings

Atmosphere: 5

Food: 5

Service: 5

Janie Rodriguez Torres

The girl was not trying to help me she was not in the mood to work

Atmosphere: 5

Food: 5

Service: 3

Tracie Everett

The food is good & the place is mostly clean (drive thru window area could use some detailing). I just don't understand why they're so expensive. They're almost as expensive as the JIB down the street.

Atmosphere: 5

Food: 5

Service: 5

RoN 1369

This location has the nicest employees. Very respectful staff. Cleanest DQ restaurant I've been to lately. These kids deserve credit, not only do they handle their business with respect and politeness but they understand how to operate under pressure even when the customers are primarily older and mostly senior citizens. These guys really empress me I've seen a late night dinner rush and I'm telling you it looked tough, but they kept to it and worked together. I kicked back and observed from the patio as smiling face after smiling face were helped and served kindly with attentiveness whether there was an issue or a delay, the staff relayed and communicated any and all. Awesome team work. The whole place is operating with locales to bring a real sense of community. I am truly happy to report great customer service. The people who dine-in can feel at home with the right environment, keep up the good work. DQ taste something great.

Atmosphere: 5

Food: 5

Service: 5

Tammy Simpson

I ordered Togo food for my family which included an order of crispy beef tacos and the shells were stale. I called the location asked to speak to manager. She came to the phone refused to give me her name. I explained the issue said I could return for refund or replacement. Explained I live too far away to come back this evening. Asked if she could take my name and replace next visit. I was told no. I will not be going to this Dairy Queen again.

Atmosphere: 5

Food: 1

Service: 5

Serenity H

Worst dairy queen I've been to . Call & get no answer . Taco shells are disgusting . The oil taste is so gross. You can smell the oil before opening the box !

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