this location is so incompetent to make read orders. I drove 18 miles to get a pizza that had garlic sauce and jalapeños on it. And having to return I got a refund and only had 3.89 left on my card so dinner plans for my family was ruined Tonight. A can of chili and frito was what my kids had and me and my husband had nothing. I work day labor in conroe and that was literally all we had.
Tonya Sandoval
STEER CLEAR OF THE NEW CANEY TEXAS DOMINOES if you want a smooth order and a nice quick meal with your family....I ordered 3 of the exact same Philly cheese steak oven baked sandwiches. All 3 were to have all the exact same ingredients, a very easy order! that was all that I ordered. And the order was made quick and got out the door quick. I watched the tracker. The guy was 1 minute away from my house.His name is PAUL. And suddenly he took a left turn and went Fifteen to twenty minutes in the wrong direction. So I called the store to alert them and to ask him what is he doing and why did he take a WRONG TURN, And why was he Sitting in a parking lot somewhere for over 10 to 15 mins?! BUT By the time someone answered the phone at that location PAUL was already in the store. Squawking like a chicken IN THE BACKGROUND SO LOUD screaming at the girl who was talking to me for her to hang up on me, which she did. I called back. I quickly asked for a refund and to speak to a manager. The girl sounded ghetto as hell and yelled out VERY loud in the store. "SHE WANNA TALK TO ONE OF YALL!" And then immediately put me on hold with elevator music. Mind you, I've done nothing wrong.At all , just waiting on my food for Over an hour and on the first call to the store.She tells me "oh, he's been trying to call you.He said you should have Answered your phone" NOPE! the entire time that I was waiting on my food.I was out on my porch with my phone in my Hand looking at the tracker route he was on in real time. So my phone did NOT RING, I did not get my food.I only got a PARTIAL REFUND THEY KEPT THE DELIVERY FEES AND THE DRIVER'S TIP AMOUNT ( An amount that I CHOSE to tip before.I even got my order because you have to do that these days... you have to tip for food you haven't even seen) Anyways, I'm gonna go up there.I'm getting everyone's names and i'm gonna get to the bottom of this and I want to know, if there was managers present during that call. I want to know who the 'ONE OF YALL' were.
Just so unprofessional, no accountability. I have never in my life witnessed such chaos in a place. That is supposed to be organized. Professional and have managers on staff once that know how to de-escalate. Ones that know how to take control once that know go through the steps to rectify an issue with a customer.
And for that young man to be allowed to scream in the store.The way he did and demand someone hang up the phone on a customer???? I'm not letting this go.I've never been treated this way.I have been a very , very loyal customer to domino's For over eighteen years and I will get to the bottom of this! And Paul does not need to be a face for anyone's business until he learned some professionalism manners and customer service skills. I mean that young man was screaming at the top of his lungs and everything he told the girl to do she did. He would not let me get a word in. Because he knows that he is the one who made the mistake and does not want to take accountability for either putting in the wrong address or for not listening to the directions of the G.P.S
How do you go from being 1 minute away to delivering the food to being 15 to 20 minutes away.Hell, please tell me and it makes me wonder.What in the hell was he doing for so long in that parking lot ?! I. Want an investigation done into this by corporate or the franchise owner!!! My family and I did not deserve that and my husband did not much appreciate hearing that young man screaming from across the room.Yes my husband could hear it through the phone across the room. And to the young lady who listened and did everything.Paul told her to you not know how to think.For yourself why jeopardize your employment for someone who obviously is unhinged?
In communication with corporate /owner
Atmosphere: 1
Food: 1
Service: 1
Efeson Mekonnen
My order was simple, no mods. It was the Philly tots, spinach feta XL pza. Tots arrived with just cheese on them. Also paid for garlic and Marinara dip wich I didn’t receive
Atmosphere: 2
Food: 1
Service: 1
John Blahuta
Did not go in
Food: 5
Service: 5
Michael Cossey
Was charged 7 $ for ranch ,they didn't put with the Salad. And refuse to refund. His only option is to drive Fifteen minutes back to the store.
Jose Mendez
The worker's are lazy
Atmosphere: 1
Food: 3
Service: 1
Big Daddy
Multiple times I've had issues with this location. Ordered earlier and they apparently can't read a screen to make food correctly. Then gets an attitude when I call in.wait an hour for it to be brought back and the driver doesn't even use bags to keep the food hot. I can see now why a few weeks back all the other employees walked out and quit.
Atmosphere: 1
Food: 1
Service: 1
Demetra Srader
If I could give zero stars I would! So grossed out right now by what my child and I just ate. We are under the weather and my husband ordered food to be delivered. We shared an Italian Sand-which that was covered in mold on the bottom! Called and spoke to Manager who was adamant that the bread was baked fresh daily! It might be, but wasn’t checked before being baked and sent out to a customer!! Picture of sandwich in photos!
Rudy Martinez
I eat here all the time pizza is really good most of the time but that comes with some off days like every other food spot. Today was horrible though pizza was cold and wings were soo nasty I don't even think they had any meat on them sorry but gotta be honest, don't get the wings.
Atmosphere: 3
Food: 2
Service: 5
Recommended dishes: Cheesy Bread
Krystal Taylor
Delivery driver is awesome! Manager on the other hand is very rude and very arguementive, and has zero skills on resolving issues. Needs to be retrained on customer service.
I have been to this location at least 4 times. I have ordered several types of pizza, and other pasta dishes. My pizzas have always been ready on time, just as ordered (the thin crust is amazing), the guys at the pickup window are kind and professional. This has become our go-to for pizza!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Beef and Pepperoni Pizza, Deluxe Pizza
Leslie Killingsworth
I I was very disappointed I ordered new York style like advertised on TV & it did not come with pepperoni as advertised just a1skinny yucky cheese hardly nothing on it gross pizza they lost my business by to me rudely
Michael Parks
Other than forgetting the jalapeño on my pizza, the pizza was good but it’s not the same without the jalapeños
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Beef and Pepperoni Pizza
christy daigle
Employees were just going through the work motions. Had to ask for plates and napkins cause the napkin dispensers were empty through out the restaurant. Purchased 3 20oz drinks and was only given 2. Had to return to the restaurant to get the third drink. Pizza was meh ... Ok I guess for Domino's.
Parking: Plenty of parking. Finding entrance to parking lot was rather tricky.
Kid-friendliness: It's Domino's. It's not really people friendly period! It's delivery!
this location is so incompetent to make read orders. I drove 18 miles to get a pizza that had garlic sauce and jalapeños on it. And having to return I got a refund and only had 3.89 left on my card so dinner plans for my family was ruined Tonight. A can of chili and frito was what my kids had and me and my husband had nothing. I work day labor in conroe and that was literally all we had.
STEER CLEAR OF THE NEW CANEY TEXAS DOMINOES if you want a smooth order and a nice quick meal with your family....I ordered 3 of the exact same Philly cheese steak oven baked sandwiches. All 3 were to have all the exact same ingredients, a very easy order! that was all that I ordered.
And the order was made quick and got out the door quick. I watched the tracker. The guy was 1 minute away from my house.His name is PAUL. And suddenly he took a left turn and went Fifteen to twenty minutes in the wrong direction. So I called the store to alert them and to ask him what is he doing and why did he take a WRONG TURN, And why was he
Sitting in a parking lot somewhere for over 10 to 15 mins?! BUT By the time someone answered the phone at that location PAUL was already in the store. Squawking like a chicken IN THE BACKGROUND SO LOUD screaming at the girl who was talking to me for her to hang up on me, which she did. I called back. I quickly asked for a refund and to speak to a manager. The girl sounded ghetto as hell and yelled out VERY loud in the store. "SHE WANNA TALK TO ONE OF YALL!" And then immediately put me on hold with elevator music. Mind you, I've done nothing wrong.At all , just waiting on my food for Over an hour and on the first call to the store.She tells me "oh, he's been trying to call you.He said you should have Answered your phone" NOPE! the entire time that I was waiting on my food.I was out on my porch with my phone in my Hand looking at the tracker route he was on in real time. So my phone did NOT RING, I did not get my food.I only got a PARTIAL REFUND THEY KEPT THE DELIVERY FEES AND THE DRIVER'S TIP AMOUNT ( An amount that I CHOSE to tip before.I even got my order because you have to do that these days... you have to tip for food you haven't even seen) Anyways, I'm gonna go up there.I'm getting everyone's names and i'm gonna get to the bottom of this and I want to know, if there was managers present during that call. I want to know who the 'ONE OF YALL' were.
Just so unprofessional, no accountability. I have never in my life witnessed such chaos in a place. That is supposed to be organized. Professional and have managers on staff once that know how to de-escalate. Ones that know how to take control once that know go through the steps to rectify an issue with a customer.
And for that young man to be allowed to scream in the store.The way he did and demand someone hang up the phone on a customer???? I'm not letting this go.I've never been treated this way.I have been a very , very loyal customer to domino's For over eighteen years and I will get to the bottom of this! And Paul does not need to be a face for anyone's business until he learned some professionalism manners and customer service skills. I mean that young man was screaming at the top of his lungs and everything he told the girl to do she did. He would not let me get a word in. Because he knows that he is the one who made the mistake and does not want to take accountability for either putting in the wrong address or for not listening to the directions of the G.P.S
How do you go from being 1 minute away to delivering the food to being 15 to 20 minutes away.Hell, please tell me and it makes me wonder.What in the hell was he doing for so long in that parking lot ?! I.
Want an investigation done into this by corporate or the franchise owner!!! My family and I did not deserve that and my husband did not much appreciate hearing that young man screaming from across the room.Yes my husband could hear it through the phone across the room. And to the young lady who listened and did everything.Paul told her to you not know how to think.For yourself why jeopardize your employment for someone who obviously is unhinged?
In communication with corporate /owner
Atmosphere: 1
Food: 1
Service: 1
My order was simple, no mods. It was the Philly tots, spinach feta XL pza. Tots arrived with just cheese on them. Also paid for garlic and Marinara dip wich I didn’t receive
Atmosphere: 2
Food: 1
Service: 1
Did not go in
Food: 5
Service: 5
Was charged 7 $ for ranch ,they didn't put with the Salad.
And refuse to refund. His only option is to drive Fifteen minutes back to the store.
The worker's are lazy
Atmosphere: 1
Food: 3
Service: 1
Multiple times I've had issues with this location. Ordered earlier and they apparently can't read a screen to make food correctly. Then gets an attitude when I call in.wait an hour for it to be brought back and the driver doesn't even use bags to keep the food hot. I can see now why a few weeks back all the other employees walked out and quit.
Atmosphere: 1
Food: 1
Service: 1
If I could give zero stars I would! So grossed out right now by what my child and I just ate. We are under the weather and my husband ordered food to be delivered. We shared an Italian Sand-which that was covered in mold on the bottom! Called and spoke to Manager who was adamant that the bread was baked fresh daily! It might be, but wasn’t checked before being baked and sent out to a customer!!
Picture of sandwich in photos!
I eat here all the time pizza is really good most of the time but that comes with some off days like every other food spot. Today was horrible though pizza was cold and wings were soo nasty I don't even think they had any meat on them sorry but gotta be honest, don't get the wings.
Atmosphere: 3
Food: 2
Service: 5
Recommended dishes: Cheesy Bread
Delivery driver is awesome!
Manager on the other hand is very rude and very arguementive, and has zero skills on resolving issues. Needs to be retrained on customer service.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
The staff was rude and unprofessional.
Atmosphere: 1
Food: 3
Service: 1
I have been to this location at least 4 times. I have ordered several types of pizza, and other pasta dishes. My pizzas have always been ready on time, just as ordered (the thin crust is amazing), the guys at the pickup window are kind and professional. This has become our go-to for pizza!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Beef and Pepperoni Pizza, Deluxe Pizza
I I was very disappointed I ordered new York style like advertised on TV & it did not come with pepperoni as advertised just a1skinny yucky cheese hardly nothing on it gross pizza they lost my business by to me rudely
Other than forgetting the jalapeño on my pizza, the pizza was good but it’s not the same without the jalapeños
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Beef and Pepperoni Pizza
Employees were just going through the work motions. Had to ask for plates and napkins cause the napkin dispensers were empty through out the restaurant. Purchased 3 20oz drinks and was only given 2. Had to return to the restaurant to get the third drink. Pizza was meh ... Ok I guess for Domino's.
Parking: Plenty of parking. Finding entrance to parking lot was rather tricky.
Kid-friendliness: It's Domino's. It's not really people friendly period! It's delivery!
Wheelchair accessibility: Yes wheelchair accessible.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Cheesy Bread, Medium Beef and Pepperoni Pizza
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