Horrible customer service from the heavy set Hispanic female from the moment I ordered, rushed me to place my order as soon as I came to the speaker and when I asked a question at the window she completely ignored me and closed the drive thru window.
Atmosphere: 1
Food: 4
Service: 1
Jane Doe
Order wrong, and I was very upset after getting home and realize my order wasn't what I ordered...
Atmosphere: 3
Food: 1
Service: 3
Leah Van Arsdale
Terrible customer service and it took 30 minutes to get our food and nobody else was in there except homeless people coming in and out getting ice water. And the 1 employee that we saw was rude as all get out. Won't ever go back to this location
Atmosphere: 1
Food: 4
Service: 1
Carmen Martinez
Visited today using a T-Mobile Tuesday promotion. When I received my chicken sandwich, I discovered it came with sauce that I hadn't realized was included. I politely approached the manager to request a remake without sauce or pickles, acknowledging it was my oversight.
Despite clearly explaining I wanted a plain crispy chicken sandwich with no sauce or pickles, the first remake came with both sauce and pickles. When I returned to address this, the staff member making sandwiches seemed frustrated, and there was a tense discussion in Spanish between the manager and worker.
A third sandwich was eventually made, but it still had pickles. The overall experience was disappointing - what should have been a simple modification became a frustrating ordeal with multiple errors and noticeably poor attitudes from staff. The sandwich quality didn't justify the hassle we experienced.
Would recommend improving communication and order accuracy, especially for simple customization requests.
Atmosphere: 2
Food: 2
Service: 1
Daniel Skedel
Couldn't even understand us and entire order wrong
Atmosphere: 1
Food: 5
Service: 1
Joe Smithers
Very nice and wonderful people
Atmosphere: 4
Food: 4
Service: 4
Lusi Benitez
These kids don’t GAF but are nice about it lol 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Rolls, Chicken Sandwich
Anthony Rios
System is "always down" after midnight
Atmosphere: 1
Service: 1
Katerin Hernandez
They never answer the phone.
Ashley L
I love going to this Jack-in-the-Box. I take my kids sometimes after school so they can get an afternoon snack and the people that work. There are just the sweetest you can tell. They actually like their job and they wanna be there.
I ordered a special burger from this Jack in the Box from a promotion through T-Mobile and when I arrived to pick it up at the drive-thru the attendant at like she didn't know what I was talking about even after I showed her my order. I left and came back and the same thing happened again except this time the attendant wanted me to pay for it when it was free so I left.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Jumbo Jack
roxaale risini
I ordered online through the application and they do not comply with my instructions (no ketchup and no pickles and a burger is missing (2 x $5 offer) and now I do not have a car to go to the store to complain or claim so I need a response
Food: 1
Service: 1
Juan Garza
Fast service
Atmosphere: 5
Food: 5
Service: 5
Gregory Knapp
Parking: Parking g lot is always full and not BIG RIGG FREINDLY!!!!! NOT ENOUGH SPACE!!!
Horrible customer service from the heavy set Hispanic female from the moment I ordered, rushed me to place my order as soon as I came to the speaker and when I asked a question at the window she completely ignored me and closed the drive thru window.
Atmosphere: 1
Food: 4
Service: 1
Order wrong, and I was very upset after getting home and realize my order wasn't what I ordered...
Atmosphere: 3
Food: 1
Service: 3
Terrible customer service and it took 30 minutes to get our food and nobody else was in there except homeless people coming in and out getting ice water. And the 1 employee that we saw was rude as all get out. Won't ever go back to this location
Atmosphere: 1
Food: 4
Service: 1
Visited today using a T-Mobile Tuesday promotion. When I received my chicken sandwich, I discovered it came with sauce that I hadn't realized was included. I politely approached the manager to request a remake without sauce or pickles, acknowledging it was my oversight.
Despite clearly explaining I wanted a plain crispy chicken sandwich with no sauce or pickles, the first remake came with both sauce and pickles. When I returned to address this, the staff member making sandwiches seemed frustrated, and there was a tense discussion in Spanish between the manager and worker.
A third sandwich was eventually made, but it still had pickles. The overall experience was disappointing - what should have been a simple modification became a frustrating ordeal with multiple errors and noticeably poor attitudes from staff. The sandwich quality didn't justify the hassle we experienced.
Would recommend improving communication and order accuracy, especially for simple customization requests.
Atmosphere: 2
Food: 2
Service: 1
Couldn't even understand us and entire order wrong
Atmosphere: 1
Food: 5
Service: 1
Very nice and wonderful people
Atmosphere: 4
Food: 4
Service: 4
These kids don’t GAF but are nice about it lol 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Rolls, Chicken Sandwich
System is "always down" after midnight
Atmosphere: 1
Service: 1
They never answer the phone.
I love going to this Jack-in-the-Box. I take my kids sometimes after school so they can get an afternoon snack and the people that work. There are just the sweetest you can tell. They actually like their job and they wanna be there.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered a special burger from this Jack in the Box from a promotion through T-Mobile and when I arrived to pick it up at the drive-thru the attendant at like she didn't know what I was talking about even after I showed her my order. I left and came back and the same thing happened again except this time the attendant wanted me to pay for it when it was free so I left.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Jumbo Jack
I ordered online through the application and they do not comply with my instructions (no ketchup and no pickles and a burger is missing (2 x $5 offer) and now I do not have a car to go to the store to complain or claim so I need a response
Food: 1
Service: 1
Fast service
Atmosphere: 5
Food: 5
Service: 5
Parking: Parking g lot is always full and not BIG RIGG FREINDLY!!!!! NOT ENOUGH SPACE!!!
Atmosphere: 3
Food: 3
Service: 4
Great customer services. L9ve it.
Atmosphere: 5
Food: 5
Service: 5
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