Panda Express
11939 Grand Pkwy, New Caney
(281) 601-6231
Recent Reviews
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Very rude for so nasty and old disgusting don't eat here
This place have a really bad servise and rushes people and skip orders today I go for buy a food for too go, go out of chicken and tell me wait for five minutes I wait an wen the chicken is ready they help other people first and wen finally help me the only sayd sorry that people maybe order on line watt a jocke I looking for another place next time 😡😡
Atmosphere: 3
Food: 5
Service: 1
Everything was great
Atmosphere: 5
Food: 5
Service: 5
They should really say that they close at 9:30 pm instead of 10:00pm. I went in there at 9:15 pm and they were already picking up. 45 minutes until closing. Why not just close at 10:00 pm and then start cleaning up?
Atmosphere: 3
Food: 3
Service: 3
Eldia, so I don’t know her name specifically. I might be spelling it wrong, but every time we go in there, this woman rushes us and makes us feel like we have to select things quicker. While she’s rushing us, she’s skimping on what she wants to give us. We went to this location several times until possibly now. We might be going elsewhere. She calls us regulars and favorite customers, yet she upcharges when we asked for a little extra. Obviously, the woman knows nothing about portioning, sizing, and pricing because we’re not asking for the whole damn plate to be covered. We’re just asking for a little more in the same bar. But this woman and this location specifically are so busy that you would figure that they would treat us with a little more respect. But every time my partner and I have come to this location, we have dealt with this specific woman who rushes us on. And she upcharges on every little thing. It should’ve been about $36 that we paid. We walked out paying $46, close damn near. 50. Pretty much, she expressed that she didn’t want us to call corporate and complain, but I hope corporate sees my message. And I hope they train their employees at this location better on portioning and not upcharging because every time we walked in this location, they charge up the A55, so we likely won’t be coming back to this location due to this woman’s aggressive approach and upcharges.
So in the pictures described, what she did was she loaded and spread out the chow mein to make it look as if it was double double while she could have put it on top of the existing slot. We have two plates, two bigger plates with empty slots that she could’ve fit our sides on, but she chose not to. She chose to manipulate the visual perception to upcharge us.
I did mobile order and I ordered 1/2 fried rice and half greens for my order and they gave me straight up all greens for my sides. The sticker clearly says my order on there. The Powerade tasted water down.
Atmosphere: 3
Food: 3
Service: 3
Everything is so backed up here, the food and the waiting time. I waited in line for a good 15 mins because they were doing online orders first. And most of the food was almost out instead of replacing one by one they do it all last minute. And not to mention they put the old food on top of the fresh one.
Atmosphere: 2
Food: 2
Service: 3
Great environment, food, and customer service. Upon entering we were greeted, and were attended. Rose was very kind, and had amazing customer service. I will definitely be visiting this location more often!
Atmosphere: 5
Food: 5
Service: 5
love the awesome customer service here i would definitely come back here with the nice lady with black shirt even while eating she came to make sure that we were okay and made sure we didnt need anything else😁
Atmosphere: 5
Food: 5
Service: 5
I believe it’s safe to say from all the reviews that they are very stingy with the meat which is insane considering the plates are 13 dollars! This location is horrible when you ask nicely for more they talk back & give you attitude. Who’s paying ? You or me ? Who’s eating it you or me? If my husband wants more than 4 pieces of chicken THATS ON HIM. STINGY employees who are unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food wasn't good at all, low main noodles we're still raw 🤮🤮🤮
This place was super busy, but understandably given the location and time.
There was a couple customers ahead of me and behind me that were being very impatient and rude to the staff. The staff handled it beautifully even with a high stress atmosphere. Hats off to the employees today. My usual visits to this location are always great.
Be patient and treat people how you would want to be treated. We are all human.
Yummy food. Love this place. Big plates of lots of choices.. & worth every bit of what you get for awesome prices
Wastage of food. They throw their food when they are closing. Unethical and inhumane! However the food is good, portions might disappoint.
Love the friendliness very professional and portioned well
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