Terrible customer service. Staff was rude and unhelpful. I would NOT recommend
Amanda Gardner
I ordered a custom cake in advance and the cake was not the right flavor. Super disappointed since you do not know until you get it home and cut it open!
Veronica Sanchez
Every time I go the teenagers working there ignore me until I ask them is someone going to help us? (Myself and my children) and every single time I go they are “out of bananas” so they won’t make a banana split
Amanda Clark
Always out of everything. How are you out of milk??? And right next to a gas station… that has milk???
Anonymouz81
We went tonight for an ice cream. We go often and drive pretty far. I always get the same thing. A double scoop 1 scoop of mint chocolate 1 scoop chocolate chip in a waffle cone. They were out of waffle cones. No big deal. It was less then 30mins before closing. I also order 1 scoop mint chocolate chip in a cup. And a 2 scoop Sunday. Because no bananas for a banana Royal. Again no big deal about the bananas. But when we got our ice creams they were a half the normal size and in smaller cones. For almost $16 we got baby scoops. I asked the kid at the window if they got smaller scoops or smaller cups. Because 2 weeks ago the scoops were bigger. I asked for a manager and he thought the ice cream scoops were an appropriate size. But a child’s cone sat on the counter and it was bigger then my double scoop, mint chocolate chip/chocolate chip. He added 1/2 of scoop more of chocolate chip. But the size still was too small for the price. We did not order baby scoops or children sizes. But that’s what we received. I was also give $2 in quarters and was shorted .04 on top of the baby scoops. You can not tell In the picture how small the scoops actually were. I have been a customer of Baskin Robins. And all my friends worked there in high school. This is the first time I have ever been fission over 30+ years and I hate complaining because I’m also in the food/service industry
Braxton Gonzales
All the employees suck ass if its a doordash or pick up order just forget it.
Sarita Mae
Picked up a birthday cake that I ordered ahead, and it was perfect. We even got to eat the cake there.
William Tidwell
Man, what friendly staff
Ralph Foust
Second time I’ve been there with family and friends on a Sunday afternoon in the last 45 days and ordered a banana split and they were out of bananas. We have grocery stores in this town. They sell bananas. There is no excuse for not having them unless every store in town is out. Even most Dollar Generals sell bananas now. Can hardly wait until someone opens a Braum’s here.
Came to grab a quick cone. The employees let me try various different flavors and they were all very attentive.
Steven N (c4bron)
They take too long serving you and portions are a joke. Goto texas burger instead
Ashley L.
As God as my witness - if I’m lying may God kill my children. Zach he walked out with his bare hands and jump started my car. He blew my mind with the way he served ice cream and assistance. A true and Good Samaritan. And by the way this just happened.
Nancy Ortega
Zach, the manager was not a very professional person. I feel that that place needs a better manager whom will help customers with their needs. He looked like he didn't even want to be there.
Erica Ochoa Levario
I didn’t have a problem until I ask for two brownies sundaes these scoops of ice cream are smaller than the Creature Creations for kids ice scream scoop. $10 I mean really that’s a big rip off
Terrible customer service. Staff was rude and unhelpful. I would NOT recommend
I ordered a custom cake in advance and the cake was not the right flavor. Super disappointed since you do not know until you get it home and cut it open!
Every time I go the teenagers working there ignore me until I ask them is someone going to help us? (Myself and my children) and every single time I go they are “out of bananas” so they won’t make a banana split
Always out of everything. How are you out of milk??? And right next to a gas station… that has milk???
We went tonight for an ice cream. We go often and drive pretty far. I always get the same thing. A double scoop 1 scoop of mint chocolate 1 scoop chocolate chip in a waffle cone. They were out of waffle cones. No big deal. It was less then 30mins before closing. I also order 1 scoop mint chocolate chip in a cup. And a 2 scoop Sunday. Because no bananas for a banana Royal. Again no big deal about the bananas. But when we got our ice creams they were a half the normal size and in smaller cones. For almost $16 we got baby scoops. I asked the kid at the window if they got smaller scoops or smaller cups. Because 2 weeks ago the scoops were bigger. I asked for a manager and he thought the ice cream scoops were an appropriate size. But a child’s cone sat on the counter and it was bigger then my double scoop, mint chocolate chip/chocolate chip. He added 1/2 of scoop more of chocolate chip. But the size still was too small for the price. We did not order baby scoops or children sizes. But that’s what we received. I was also give $2 in quarters and was shorted .04 on top of the baby scoops. You can not tell In the picture how small the scoops actually were. I have been a customer of Baskin Robins. And all my friends worked there in high school. This is the first time I have ever been fission over 30+ years and I hate complaining because I’m also in the food/service industry
All the employees suck ass if its a doordash or pick up order just forget it.
Picked up a birthday cake that I ordered ahead, and it was perfect. We even got to eat the cake there.
Man, what friendly staff
Second time I’ve been there with family and friends on a Sunday afternoon in the last 45 days and ordered a banana split and they were out of bananas. We have grocery stores in this town. They sell bananas. There is no excuse for not having them unless every store in town is out. Even most Dollar Generals sell bananas now. Can hardly wait until someone opens a Braum’s here.
How do you not have ice cream?!?!
Restaurantji Recommends
Came to grab a quick cone. The employees let me try various different flavors and they were all very attentive.
They take too long serving you and portions are a joke. Goto texas burger instead
As God as my witness - if I’m lying may God kill my children. Zach he walked out with his bare hands and jump started my car. He blew my mind with the way he served ice cream and assistance. A true and Good Samaritan. And by the way this just happened.
Zach, the manager was not a very professional person. I feel that that place needs a better manager whom will help customers with their needs. He looked like he didn't even want to be there.
I didn’t have a problem until I ask for two brownies sundaes these scoops of ice cream are smaller than the Creature Creations for kids ice scream scoop. $10 I mean really that’s a big rip off
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