Service was awesome Friendly smiles Food was great never bad experience here Had the baked potatoe and a chicken sandwich with a. Carrot cake was delicious
Atmosphere: 5
Food: 5
Service: 5
Lee1Rise
They way to slow to service
Atmosphere: 1
Food: 2
Service: 1
T M
I had just gotten out of a surgery and went to this location to get some good food to-gonand noticed how nice their remodel was. There was an amazing girl behind the register, I believe her name was Nellie. She made mine and my husbands day. The only thing that was unfortunate was a woman who I believe was the manager was in the back having a full blown yelling match with a man. They neglected making our food, so it took around an hour to get it out and there was hardly anyone in there. Our cashier kept apologizing for the wait and eventually we witnessed her and another girl back there getting it all ready for us. I don't often make reviews for the people, but we felt the need to this time because that girl was hard worker, great customer service, and just over all the most pleasant part about our experience. I've been in the restaurant industry for 15 years, so I just needed make it known to y'all that you have an employee with great potential and a willingness to learn, give her the opportunities she needs to hone it.
Atmosphere: 2
Food: 5
Service: 5
Vanessa Olvera
every time i go to pick up my order from the window they always have me wait for the longest ! even if i show up a little later than the pick up time or when im on time they take forever ! don’t work there if you don’t want to
Tiffani Burns Griffith
The food and service is always good.
Atmosphere: 4
Food: 4
Service: 4
Ot Hinds
Went in to McCalisters like I have locally for over 10 years, hands down my worst experience. Debbie or whatever manager on staff 11/17 at 11:20AM. I tried to pay with $100USD cash, and was refused. The manager decided to openly and blatantly ridicule my choice to use cash and said “For $17.XX, I’m not breaking it” in a rude and condescending tone to my face. The cashier was obviously embarrassed and apologized on her behalf. Seeing how managers treat their customers and staff openly is ridiculous. I didn’t have an attitude, and didn’t disrespect anyone. I just walked in for Christ sake. Then she proceeded to get my coworkers order wrong and rudely deliver it and then double down on the rudeness after he expressed confusion of the order. What’s happened to fine local establishments hiring fine local people? I understand a work environment is stressful, but openly venting that frustration onto your customer is definitely a way to lose business. I love McCalisters deli and hope to keep loving it. Definitely won’t be enjoying it at the west county location anymore.
Atmosphere: 1
Food: 1
Service: 1
Alizay Franco
Well it looks like they missed picking these out, because clearly the order specified no tomatoes. 😂
Atmosphere: 1
Food: 1
Service: 1
Sarah Fleming
You’re telling me the macaroni is 6.19 cents and the tortilla soup is pretty much the same AND THATS THE SIZE I GET FOR THE MACARONI. This has got to be a joke. I drove a half hour to get this and a half hour back home only to realize this. I’m so dead serious this better be a mistake and I feel I should be reimbursed whatever the difference is if this is wrong. On top of that the half sandwich wasn’t even five inches big. The avocado was browning. There was no chipotle ranch at all. I’m so disappointed it’s not even funny.
Food: 1
Service: 2
X
They forget some of your order so you get home ready to eat and your missing half of it
Atmosphere: 3
Food: 3
Service: 2
Frankie Fulton (Frank)
I normally have a good experience but not so much this time. I ordered the pick 2 and ordered a half baked potato and a half broccoli cheddar soup with a sweet tea. I requested sour cream and butter on my baked potato and did not receive any so my baked potato was not very good. I guess I will have to make sure in the future that they put it on there before I leave since I ordered to go.
They wait to make doordash orders until the dasher arrives and talks to an employee. This leads to extremely long wait times and dashers have to wait for employees to take orders and do other things before they are even acknowledged. This is completely unprofessional considering the doordash customers ordered and paid for their food well before the dasher even arrives at the store.
Service: 1
Tim Libby
Great tasting fresh food. Although I continue my hunt for the best old school diner clubhouse and pulled turkey breast.
Atmosphere: 4
Food: 5
Service: 5
Black Coral
Service was far above most restaurants in that area. The food was good. But the atmosphere did not match the quality of Service the managers and workers put into their jobs. The owners could do to invest in their shop..
Atmosphere: 3
Food: 4
Service: 5
Boosung Kim
15 min to get 2 cups of soup and a lemonade. Unbelievable.
Tasha Riggs
Did a to-go order went to go pick up my order was completely wrong told them what they were missing gave me the smallest portions that they could and then only gave one ranch for three salads no au jus sauce for any of my sandwiches customer service sucked bad will not come back to this one on West county road Ever
Service was awesome
Friendly smiles
Food was great never bad experience here
Had the baked potatoe and a chicken sandwich with a. Carrot cake was delicious
Atmosphere: 5
Food: 5
Service: 5
They way to slow to service
Atmosphere: 1
Food: 2
Service: 1
I had just gotten out of a surgery and went to this location to get some good food to-gonand noticed how nice their remodel was. There was an amazing girl behind the register, I believe her name was Nellie. She made mine and my husbands day. The only thing that was unfortunate was a woman who I believe was the manager was in the back having a full blown yelling match with a man. They neglected making our food, so it took around an hour to get it out and there was hardly anyone in there. Our cashier kept apologizing for the wait and eventually we witnessed her and another girl back there getting it all ready for us. I don't often make reviews for the people, but we felt the need to this time because that girl was hard worker, great customer service, and just over all the most pleasant part about our experience. I've been in the restaurant industry for 15 years, so I just needed make it known to y'all that you have an employee with great potential and a willingness to learn, give her the opportunities she needs to hone it.
Atmosphere: 2
Food: 5
Service: 5
every time i go to pick up my order from the window they always have me wait for the longest ! even if i show up a little later than the pick up time or when im on time they take forever ! don’t work there if you don’t want to
The food and service is always good.
Atmosphere: 4
Food: 4
Service: 4
Went in to McCalisters like I have locally for over 10 years, hands down my worst experience. Debbie or whatever manager on staff 11/17 at 11:20AM. I tried to pay with $100USD cash, and was refused. The manager decided to openly and blatantly ridicule my choice to use cash and said “For $17.XX, I’m not breaking it” in a rude and condescending tone to my face. The cashier was obviously embarrassed and apologized on her behalf. Seeing how managers treat their customers and staff openly is ridiculous. I didn’t have an attitude, and didn’t disrespect anyone. I just walked in for Christ sake. Then she proceeded to get my coworkers order wrong and rudely deliver it and then double down on the rudeness after he expressed confusion of the order. What’s happened to fine local establishments hiring fine local people? I understand a work environment is stressful, but openly venting that frustration onto your customer is definitely a way to lose business. I love McCalisters deli and hope to keep loving it. Definitely won’t be enjoying it at the west county location anymore.
Atmosphere: 1
Food: 1
Service: 1
Well it looks like they missed picking these out, because clearly the order specified no tomatoes. 😂
Atmosphere: 1
Food: 1
Service: 1
You’re telling me the macaroni is 6.19 cents and the tortilla soup is pretty much the same AND THATS THE SIZE I GET FOR THE MACARONI. This has got to be a joke. I drove a half hour to get this and a half hour back home only to realize this. I’m so dead serious this better be a mistake and I feel I should be reimbursed whatever the difference is if this is wrong. On top of that the half sandwich wasn’t even five inches big. The avocado was browning. There was no chipotle ranch at all. I’m so disappointed it’s not even funny.
Food: 1
Service: 2
They forget some of your order so you get home ready to eat and your missing half of it
Atmosphere: 3
Food: 3
Service: 2
I normally have a good experience but not so much this time. I ordered the pick 2 and ordered a half baked potato and a half broccoli cheddar soup with a sweet tea. I requested sour cream and butter on my baked potato and did not receive any so my baked potato was not very good. I guess I will have to make sure in the future that they put it on there before I leave since I ordered to go.
Atmosphere: 3
Restaurantji Recommends
They wait to make doordash orders until the dasher arrives and talks to an employee. This leads to extremely long wait times and dashers have to wait for employees to take orders and do other things before they are even acknowledged.
This is completely unprofessional considering the doordash customers ordered and paid for their food well before the dasher even arrives at the store.
Service: 1
Great tasting fresh food. Although I continue my hunt for the best old school diner clubhouse and pulled turkey breast.
Atmosphere: 4
Food: 5
Service: 5
Service was far above most restaurants in that area. The food was good. But the atmosphere did not match the quality of Service the managers and workers put into their jobs. The owners could do to invest in their shop..
Atmosphere: 3
Food: 4
Service: 5
15 min to get 2 cups of soup and a lemonade. Unbelievable.
Did a to-go order went to go pick up my order was completely wrong told them what they were missing gave me the smallest portions that they could and then only gave one ranch for three salads no au jus sauce for any of my sandwiches customer service sucked bad will not come back to this one on West county road Ever
Atmosphere: 1
Food: 1
Service: 1
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