Employees act like they don't care to be there or help you.
Eric Loe
Food was good but very slow even when not busy and staffed.
Brynn
I don't usually do reviews, but I thought this restaurant needed one. We ordered our food online and arrived at the time they said it would be ready. We waited another 20 extra minutes for our food in the drive thru. Then we get home and they forgot one of our sandwiches. I wasn't very happy since we already had to wait a long time. Do not expect to get right in and out of this place. I’ve also eaten inside in the past and it was ALWAYS dirty!
Scott Richardson
Typical and consistent.
Krisandra Skeens
Did a mobile pick up for 3pm waited to be helped in an empty restaurant for 10min after my pick up time. Said it just needs to be bagged. I then waited another 10min to get my food. Employees were moving like turtles.
Laura Edge
Ordered take out. Got there 10 minutes before order ready. Got in the drive thru line. 20 minutes more, the line never moved. So, I park and go inside. 10 minutes more, the guy helping Uber, asked for my order and name. Then he disappeared. Never came back. 12 minutes I stood there. I had to leave. It is a lunch hour. Never got my lunch. It was not a difficult order. Potato and a cup of soup. Disappointing
Reeda Tucker
Eric counter attendant is The most amazing young man I go into McAllister‘s in Odessa on W. County Rd. 2 to 3 times a week and he genuinely has the best attitude ever
Mikera Ornelas
This is definitely my favorite McAlister's! The tea is always fresh and Ariel is very kind!
Takes forever to get your food! Took my son an hour to get his food yesterday and he ordered online. Last year I ordered online to pick up on my way to school for kids lunch and I had to leave the line to go get something else because it wasn’t ready 30 minutes after it was supposed to be.
Atmosphere: 1
Food: 3
Service: 1
Andrew Cavender
Terrible service and refused to let anyone sit down and eat. Didn't have half the menu and took 45 minutes to cook what they do have
Atmosphere: 1
Food: 1
Service: 1
CINDY BEASON
Went thru drive thru late afternoon. Nobody in line asked for a menu since they don’t have one before or when you get to window. You would have thought I had asked for my tires to be changed! I literally looked to make sure I was at a restaurant because the attendant acted like she did not know what a menu was. She Finally found one and eventually came back to take my order Menu said soup of the day so I ordered that and was told they don’t have soup of the day. Very poor customer service and lack of personality and enthusiasm. I felt like I was an inconvenience instead of a customer. But…I’m a huge fan of customer service and mcallisters missed the mark on this visit. I don’t come here often because of service so will most likely continue to go to another restaurant in the future
Atmosphere: 2
Food: 3
Service: 1
Jesus Carrasco
Very slow from the register to the time the food is delivered to table
Order was wrong. Not a huge deal.
Employees act like they don't care to be there or help you.
Food was good but very slow even when not busy and staffed.
I don't usually do reviews, but I thought this restaurant needed one. We ordered our food online and arrived at the time they said it would be ready. We waited another 20 extra minutes for our food in the drive thru. Then we get home and they forgot one of our sandwiches. I wasn't very happy since we already had to wait a long time. Do not expect to get right in and out of this place. I’ve also eaten inside in the past and it was ALWAYS dirty!
Typical and consistent.
Did a mobile pick up for 3pm waited to be helped in an empty restaurant for 10min after my pick up time. Said it just needs to be bagged. I then waited another 10min to get my food. Employees were moving like turtles.
Ordered take out. Got there 10 minutes before order ready. Got in the drive thru line. 20 minutes more, the line never moved.
So, I park and go inside. 10 minutes more, the guy helping Uber, asked for my order and name. Then he disappeared. Never came back. 12 minutes I stood there.
I had to leave. It is a lunch hour. Never got my lunch.
It was not a difficult order. Potato and a cup of soup. Disappointing
Eric counter attendant is The most amazing young man I go into McAllister‘s in Odessa on W. County Rd. 2 to 3 times a week and he genuinely has the best attitude ever
This is definitely my favorite McAlister's! The tea is always fresh and Ariel is very kind!
Atmosphere: 5
Food: 5
Service: 5
service was extremely slow
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Takes forever to get your food! Took my son an hour to get his food yesterday and he ordered online. Last year I ordered online to pick up on my way to school for kids lunch and I had to leave the line to go get something else because it wasn’t ready 30 minutes after it was supposed to be.
Atmosphere: 1
Food: 3
Service: 1
Terrible service and refused to let anyone sit down and eat. Didn't have half the menu and took 45 minutes to cook what they do have
Atmosphere: 1
Food: 1
Service: 1
Went thru drive thru late afternoon. Nobody in line asked for a menu since they don’t have one before or when you get to window. You would have thought I had asked for my tires to be changed! I literally looked to make sure I was at a restaurant because the attendant acted like she did not know what a menu was. She Finally found one and eventually came back to take my order Menu said soup of the day so I ordered that and was told they don’t have soup of the day. Very poor customer service and lack of personality and enthusiasm. I felt like I was an inconvenience instead of a customer. But…I’m a huge fan of customer service and mcallisters missed the mark on this visit. I don’t come here often because of service so will most likely continue to go to another restaurant in the future
Atmosphere: 2
Food: 3
Service: 1
Very slow from the register to the time the food is delivered to table
Service: 1
Nothing tasted right. What a waste of money.
Atmosphere: 2
Food: 2
Service: 2
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