The customer service needs alot of help very poor experience with the staff
Atmosphere: 3
Food: 3
Service: 1
Angie Honorato
Polly's Restaurant does not live up to the fine dining experience portrayed on the MCM Grand Hotel fundome website. During our visit, we encountered several cockroaches, which raised serious concerns about hygiene. Unfortunately, shortly after our meal, several family members fell ill, suggesting a potential foodborne illness linked to the food we consumed. The restaurant's food handling practices appeared inappropriate, and the overall cleanliness was alarmingly lacking. This experience was far from what we expected based on the hotel's descriptions.
Jaceei Marsch
It was an okay experience, the food was alright, and service was not horrible but it wasn't worderful. The whole experience was mediocre at best. Not really worth going back.
Atmosphere: 3
Food: 3
Service: 3
Shawn Mcconnaughy
The chips we're stale, the taco was stale and the enchiladas had mold on them
Atmosphere: 1
Food: 1
Service: 1
E P
Paid 50 for two mediocre buffets. Then waited and waited and the Chile relleno tray never got filled and the menudo was nothing but hominy, not one lonenely forgotten piece of meet at the bottom of the pot.
David Hargrave
Breakfast buffet is a typical hotel breakfast buffet. No English spoken either.
Atmosphere: 3
Food: 2
Service: 2
Maritza Brummett
I recently visited for the Mexican buffet, and overall, the experience was just average. The food was alright, with the asado being the standout dish, which surprised me. However, most of the food was lukewarm, and the flavors were just okay—nothing too exciting. The tres leches, which I was really looking forward to, was disappointing as it wasn’t cold and turned out to be dry. I would rate it 2.5 stars. Not bad, but not something I’d rush back to either. Overpriced for what it is.
Atmosphere: 3
Food: 2
Service: 4
Benjamín Orondos Reyes
Very rich menu
Mel Yz
We had the Mexican buffet. Everything was clean. We had good service and the food was good. We will be back soon. I recommend Polly’s restaurant to all my friends and family.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Enchiladas, Salsa and Chips and Queso
Jamie Orand
The breakfast hands down absolutely SUCKED I can't say one thing good about the breakfast..the hotel needs to be updated but other then that the rooms are clean..its a lil to much for how old it is..
Food was OK. Overpriced buffet, flat cokes and if you get there after the 30 minute mark before closing...they aren't making any more food. At least the hotel doesn't have enough chlorine in the air to knock you over anymore thanks to new carpet.
Atmosphere: 1
Food: 3
Service: 2
Rob May
Great daily buffet during the week. Chili Rejanos are great, enchiladas, home made tortillas. Everything takes homemade.
Atmosphere: 4
Food: 5
Service: 5
Milena Alanis
It was a Thursday They had a Mexican buffet Green and red enchiladas Tamales tacos flautas Chile Verde roasted Chile with. Asadero stuffed Chile. Tres leches cakes Amazing
The customer service needs alot of help very poor experience with the staff
Atmosphere: 3
Food: 3
Service: 1
Polly's Restaurant does not live up to the fine dining experience portrayed on the MCM Grand Hotel fundome website. During our visit, we encountered several cockroaches, which raised serious concerns about hygiene. Unfortunately, shortly after our meal, several family members fell ill, suggesting a potential foodborne illness linked to the food we consumed. The restaurant's food handling practices appeared inappropriate, and the overall cleanliness was alarmingly lacking. This experience was far from what we expected based on the hotel's descriptions.
It was an okay experience, the food was alright, and service was not horrible but it wasn't worderful. The whole experience was mediocre at best. Not really worth going back.
Atmosphere: 3
Food: 3
Service: 3
The chips we're stale, the taco was stale and the enchiladas had mold on them
Atmosphere: 1
Food: 1
Service: 1
Paid 50 for two mediocre buffets. Then waited and waited and the Chile relleno tray never got filled and the menudo was nothing but hominy, not one lonenely forgotten piece of meet at the bottom of the pot.
Breakfast buffet is a typical hotel breakfast buffet. No English spoken either.
Atmosphere: 3
Food: 2
Service: 2
I recently visited for the Mexican buffet, and overall, the experience was just average. The food was alright, with the asado being the standout dish, which surprised me. However, most of the food was lukewarm, and the flavors were just okay—nothing too exciting. The tres leches, which I was really looking forward to, was disappointing as it wasn’t cold and turned out to be dry. I would rate it 2.5 stars. Not bad, but not something I’d rush back to either. Overpriced for what it is.
Atmosphere: 3
Food: 2
Service: 4
Very rich menu
We had the Mexican buffet. Everything was clean. We had good service and the food was good. We will be back soon. I recommend Polly’s restaurant to all my friends and family.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Enchiladas, Salsa and Chips and Queso
The breakfast hands down absolutely SUCKED I can't say one thing good about the breakfast..the hotel needs to be updated but other then that the rooms are clean..its a lil to much for how old it is..
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
Food was OK. Overpriced buffet, flat cokes and if you get there after the 30 minute mark before closing...they aren't making any more food. At least the hotel doesn't have enough chlorine in the air to knock you over anymore thanks to new carpet.
Atmosphere: 1
Food: 3
Service: 2
Great daily buffet during the week. Chili Rejanos are great, enchiladas, home made tortillas. Everything takes homemade.
Atmosphere: 4
Food: 5
Service: 5
It was a Thursday
They had a Mexican buffet
Green and red enchiladas
Tamales tacos flautas Chile Verde roasted Chile with. Asadero stuffed Chile. Tres leches cakes
Amazing
Good service and friendly staff
Mexican food buffet..... Excellent
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