First off, I am an avid Sonic patron, so I have no hate towards Sonic, just this location. Employees at this location do not know how to count change, or they are willfully stealing from customers. The first time, I assumed it was an “accident”, when I was short $5, but it’s happened numerous times now. And when you ask where the rest of your change is, they act like they do not know what you’re talking about, or all a sudden do not speak English well enough to understand you (even though they seemed to speak fine English 1 minute prior). It’s happened enough times now, I refuse to use cash there, card only. Well, the card readers are also broken at most of the stalls, requiring the employees to go inside to run your cards. Coincidental or just a run down location? Please be vigilant and make sure you get and check your receipts, since honesty does not seem to be a company requirement at this location.
Also…they won’t drop fresh food in the fryer for you. They will re-dunk food in the fryer that’s been sitting under the heat lamp awhile, to make it appear as if it’s fresh. So be mindful of that as well.
Atmosphere: 2
Food: 4
Service: 1
Ralph Ramos
Nothing like a chili cheese dog fries and the cherry line coke. Good every time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
rene petersen
Been sitting here at sonic west county rd odessa tx to get 2 sodas for 5 minutes with the button pushed and not even an answer bit they turned it off and i had to repush it. Thwt. Dad got food poisoning 2 weeks ago from this place.. gone to crap..shame on
Atmosphere: 1
Food: 1
Service: 1
nlexxh
Arrived around 4:05, didn’t get our drinks till about 4:45. Mind you, ordered 2 drinks. One small and one medium. After waiting for about 40 minutes, they looked at us clueless and handed us 2 small drinks. Not only was the service terrible, but the order was wrong. I find it crazy how you mess up an order of just 2 drinks. PAID $8.00 and even tipped, and for what. Genuinely what is the problem.
Food: 2
Service: 1
Laura Rubio
Literally ordered 2 items and BOTH items were wrong. I contacted the customer service and they said the manager would reach out. Nobody reached out. Doesn't surprise me. It wasn't busy at all.so why do you get my order correct on the receipt, but not the actual order??!! Figure it out people. Y'all are something else
Atmosphere: 1
Food: 1
Service: 1
Analiza Rayos
The curbie girl and manager that were working today @ 1:30pm are awesome and the sweetest!
Atmosphere: 5
Food: 5
Service: 5
Casey Ingram
Slowest Sonic ever. I ordered online. It was one burger and two drinks. I've been waiting for 20 minutes. This place has got to be the slowest Sonic ever.
Service: 1
Miguel Lzn
This was horrible I ask for a number 3 and a number 5 and they decided to only give me one burger and the burger wasn't even ours so I go in and tell the managers that they had messed up our order and she is just fighting with me and when I said can you just remake our burgers she started fighting with me again and says that we put 2 burgers I would never come back here if there was a zero stars then I would put zero thanks for ruining my morning.
kat Lzn
Waited for a while just to only get one burger when we asked for two. The burger had things we didn’t even ask for as well. Our server was really helpful but the manager gave a lot of attitude and started arguing with us until we finally raised our voice and told her to remake our burgers.
Atmosphere: 1
Food: 3
Service: 1
Jonni Cain
Food wasn't up to par at all. Got chili cheese conies. Watery chili and didn't get the 32oz cherry vanilla coke I order. Instead it was a 20oz. And the worst cherry vanilla coke I have ever had from there. Basically watered down coke with a hint of cherry.
Speaker on Order board was not working very well, Order was forgot to be brought out, Wait was very long to receive food during lunch break
Atmosphere: 2
Food: 3
Service: 2
monica chavez
My wraps had no cheese like the picture looks like
Atmosphere: 4
Food: 1
Service: 3
Mary Graham
Sat there for 5 minutes after pushing button with no response or acknowledgement by staff. Person with headset had it propped on their head so probably never heard the request, so I went somewhere else to eat. I don't think I'll be returning. Thanks for ruining my afternoon
Atmosphere: 1
Service: 1
Ryan Elam
The week that smashers are $1 you don’t have any ? Not cool
Atmosphere: 1
Food: 1
Service: 1
Lisa Duarte
So I got the garlic bacon burger, and tell me no bacon and no garlic on my burger worst sonic ever
First off, I am an avid Sonic patron, so I have no hate towards Sonic, just this location.
Employees at this location do not know how to count change, or they are willfully stealing from customers. The first time, I assumed it was an “accident”, when I was short $5, but it’s happened numerous times now. And when you ask where the rest of your change is, they act like they do not know what you’re talking about, or all a sudden do not speak English well enough to understand you (even though they seemed to speak fine English 1 minute prior). It’s happened enough times now, I refuse to use cash there, card only. Well, the card readers are also broken at most of the stalls, requiring the employees to go inside to run your cards. Coincidental or just a run down location? Please be vigilant and make sure you get and check your receipts, since honesty does not seem to be a company requirement at this location.
Also…they won’t drop fresh food in the fryer for you. They will re-dunk food in the fryer that’s been sitting under the heat lamp awhile, to make it appear as if it’s fresh. So be mindful of that as well.
Atmosphere: 2
Food: 4
Service: 1
Nothing like a chili cheese dog fries and the cherry line coke. Good every time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Been sitting here at sonic west county rd odessa tx to get 2 sodas for 5 minutes with the button pushed and not even an answer bit they turned it off and i had to repush it. Thwt. Dad got food poisoning 2 weeks ago from this place.. gone to crap..shame on
Atmosphere: 1
Food: 1
Service: 1
Arrived around 4:05, didn’t get our drinks till about 4:45. Mind you, ordered 2 drinks. One small and one medium. After waiting for about 40 minutes, they looked at us clueless and handed us 2 small drinks. Not only was the service terrible, but the order was wrong. I find it crazy how you mess up an order of just 2 drinks. PAID $8.00 and even tipped, and for what. Genuinely what is the problem.
Food: 2
Service: 1
Literally ordered 2 items and BOTH items were wrong. I contacted the customer service and they said the manager would reach out. Nobody reached out. Doesn't surprise me. It wasn't busy at all.so why do you get my order correct on the receipt, but not the actual order??!! Figure it out people. Y'all are something else
Atmosphere: 1
Food: 1
Service: 1
The curbie girl and manager that were working today @ 1:30pm are awesome and the sweetest!
Atmosphere: 5
Food: 5
Service: 5
Slowest Sonic ever. I ordered online. It was one burger and two drinks. I've been waiting for 20 minutes. This place has got to be the slowest Sonic ever.
Service: 1
This was horrible I ask for a number 3 and a number 5 and they decided to only give me one burger and the burger wasn't even ours so I go in and tell the managers that they had messed up our order and she is just fighting with me and when I said can you just remake our burgers she started fighting with me again and says that we put 2 burgers I would never come back here if there was a zero stars then I would put zero thanks for ruining my morning.
Waited for a while just to only get one burger when we asked for two. The burger had things we didn’t even ask for as well. Our server was really helpful but the manager gave a lot of attitude and started arguing with us until we finally raised our voice and told her to remake our burgers.
Atmosphere: 1
Food: 3
Service: 1
Food wasn't up to par at all. Got chili cheese conies. Watery chili and didn't get the 32oz cherry vanilla coke I order. Instead it was a 20oz. And the worst cherry vanilla coke I have ever had from there. Basically watered down coke with a hint of cherry.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Speaker on Order board was not working very well, Order was forgot to be brought out, Wait was very long to receive food during lunch break
Atmosphere: 2
Food: 3
Service: 2
My wraps had no cheese like the picture looks like
Atmosphere: 4
Food: 1
Service: 3
Sat there for 5 minutes after pushing button with no response or acknowledgement by staff. Person with headset had it propped on their head so probably never heard the request, so I went somewhere else to eat. I don't think I'll be returning. Thanks for ruining my afternoon
Atmosphere: 1
Service: 1
The week that smashers are $1 you don’t have any ? Not cool
Atmosphere: 1
Food: 1
Service: 1
So I got the garlic bacon burger, and tell me no bacon and no garlic on my burger worst sonic ever
Atmosphere: 1
Food: 1
Service: 1
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