I can tell the difference a manager makes!! Most days I order online and it's been correct & delicious!! I come here a few times a week and that will continue!! Great job
Atmosphere: 3
Food: 5
Service: 5
Serene Yogi
All was normal. But, didn't have a veggie patty.
Atmosphere: 4
Food: 4
Service: 4
Mckenzi Johnson
I often visit subway locations here in Odessa, and never have I ever seen a worse subway than this one. Everytime I come it’s the same lady who is rude, ignorant, lacks basic knowledge, and genuinely just sucks at her job. Making a sandwich can only be so hard, but somehow this place made me question that. This specific subway needs to be ran better by management. There was about 8 people in and out the 30 minutes I was here and not one person was satisfied. I beleive her name is anais but the name tag was hard to read.
Atmosphere: 1
Food: 1
Service: 1
Ivan Leal
I waited a long time and then my sub had hair in it, gross! The fountain machine is falling apart. Avoid this place!
Atmosphere: 1
Food: 1
Service: 1
sam eidson
1 person in front of me. 2 younger male workers, had 3 tickets for DoorDash. Never looked up, said anything. I waited 20 minutes and walked out. I was the second person to walk out in that timeline. More terrible customer service in an oilfield town. Gets old
Service: 1
Kaz
Living close by, this is the location me and my husband usually get Subway, we’re used to the turnover and rotating employees but recently we’ve had issues even getting our food. The young man in the chains (he does not have a name tag) does not acknowledge guests to the point we once elected to just leave and go to the location on University. When we have had our food prepared by this gentleman he does so with little regard to the guest and cannot be bothered to add or check for additional ingredients that aren’t already in the front. Coming from someone who works in a restaurant and has worked multiple customer service jobs I can understand and sympathize with how exhausting it may be, but there’s a point of pure perceived arrogance and apathy that cannot be excused. I’m a believer in strong work ethic no matter the job or profession and not only is it frustrating, it is disappointing to come in contact with such individuals.
Atmosphere: 1
Food: 2
Service: 1
Joshua Ramirez
Horrible service. Ordered from subway app to have food prepared earlier before arrival & older woman that was working still took 15 mins after arrival to make orders. Woman got 1 of the orders incorrect. Chips not cookies were not fully staffed.
Service: 1
HoRizen
DO NOT order online, you’ll be waiting for hours and people ahead of you would be out the door in 15 minutes. One of the slowest Subways I’ve ever been to
Atmosphere: 1
Food: 5
Service: 1
Jayden Squires
Let me start by saying I was patiently waiting for my online order was never acknowledged when I had asked if it my order was ready and Available ,as i know they had stoped placing the orders on their shelf. The employee some how managed to not make my order as was on the ticket and forgot items that were paid for this is unacceptable . Your staff are poorly trained please do better .
The lady in front of me was incredibly impatient and rude to the staff. She was upset because the staff was taking care of online orders in between helping the guests in line. Alyssa, the lady helping her, tried to explain to her that the online orders have to be completed as they come in, and the customer just continued to take a nasty attitude with her. Alyssa kept her cool 100% and handled the customer's impatience kindly and with grace. Some people just don't understand that people have to do their jobs according to how their company tells them to, and not how the customer thinks it should be run. Amazing deescalation skills from the staff at this location. They were busting ass and doing their absolute best.
Stephanie Rensch
The young man behind the counter was not friendly at all. He was rude and was more concerned about the person that was in the car waiting on him.
Atmosphere: 2
Food: 3
Service: 2
Paige Johnson
i was helped by joe and alysia the service was fast and they helped with everything, there customer service skills were amazing and deserves a raise 10/10 will be going again.
Atmosphere: 5
Food: 5
Service: 5
J McInnis
Nice experience and food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
BMO
Shout out to the employee's. First time here so can't speak for all of em but I make weird requests due to not eating pork and dude had no issue helping. I rate subways off employee's. Foods usually about the same everywhere.
Absolute trash.
Atmosphere: 1
Food: 1
Service: 1
I can tell the difference a manager makes!! Most days I order online and it's been correct & delicious!! I come here a few times a week and that will continue!! Great job
Atmosphere: 3
Food: 5
Service: 5
All was normal. But, didn't have a veggie patty.
Atmosphere: 4
Food: 4
Service: 4
I often visit subway locations here in Odessa, and never have I ever seen a worse subway than this one. Everytime I come it’s the same lady who is rude, ignorant, lacks basic knowledge, and genuinely just sucks at her job. Making a sandwich can only be so hard, but somehow this place made me question that. This specific subway needs to be ran better by management. There was about 8 people in and out the 30 minutes I was here and not one person was satisfied. I beleive her name is anais but the name tag was hard to read.
Atmosphere: 1
Food: 1
Service: 1
I waited a long time and then my sub had hair in it, gross! The fountain machine is falling apart. Avoid this place!
Atmosphere: 1
Food: 1
Service: 1
1 person in front of me. 2 younger male workers, had 3 tickets for DoorDash. Never looked up, said anything. I waited 20 minutes and walked out. I was the second person to walk out in that timeline. More terrible customer service in an oilfield town. Gets old
Service: 1
Living close by, this is the location me and my husband usually get Subway, we’re used to the turnover and rotating employees but recently we’ve had issues even getting our food. The young man in the chains (he does not have a name tag) does not acknowledge guests to the point we once elected to just leave and go to the location on University. When we have had our food prepared by this gentleman he does so with little regard to the guest and cannot be bothered to add or check for additional ingredients that aren’t already in the front. Coming from someone who works in a restaurant and has worked multiple customer service jobs I can understand and sympathize with how exhausting it may be, but there’s a point of pure perceived arrogance and apathy that cannot be excused. I’m a believer in strong work ethic no matter the job or profession and not only is it frustrating, it is disappointing to come in contact with such individuals.
Atmosphere: 1
Food: 2
Service: 1
Horrible service. Ordered from subway app to have food prepared earlier before arrival & older woman that was working still took 15 mins after arrival to make orders. Woman got 1 of the orders incorrect. Chips not cookies were not fully staffed.
Service: 1
DO NOT order online, you’ll be waiting for hours and people ahead of you would be out the door in 15 minutes. One of the slowest Subways I’ve ever been to
Atmosphere: 1
Food: 5
Service: 1
Let me start by saying I was patiently waiting for my online order was never acknowledged when I had asked if it my order was ready and Available ,as i know they had stoped placing the orders on their shelf. The employee some how managed to not make my order as was on the ticket and forgot items that were paid for this is unacceptable . Your staff are poorly trained please do better .
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
The lady in front of me was incredibly impatient and rude to the staff. She was upset because the staff was taking care of online orders in between helping the guests in line. Alyssa, the lady helping her, tried to explain to her that the online orders have to be completed as they come in, and the customer just continued to take a nasty attitude with her. Alyssa kept her cool 100% and handled the customer's impatience kindly and with grace. Some people just don't understand that people have to do their jobs according to how their company tells them to, and not how the customer thinks it should be run. Amazing deescalation skills from the staff at this location. They were busting ass and doing their absolute best.
The young man behind the counter was not friendly at all. He was rude and was more concerned about the person that was in the car waiting on him.
Atmosphere: 2
Food: 3
Service: 2
i was helped by joe and alysia the service was fast and they helped with everything, there customer service skills were amazing and deserves a raise 10/10 will be going again.
Atmosphere: 5
Food: 5
Service: 5
Nice experience and food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Shout out to the employee's. First time here so can't speak for all of em but I make weird requests due to not eating pork and dude had no issue helping. I rate subways off employee's. Foods usually about the same everywhere.
Atmosphere: 5
Food: 4
Service: 5
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