Super Pollo Odessa Billy Hext Rd

On Sunday Oct 12, 25 around 3pm we placed our orders, a cheeseburger meal and the Al Pastor taco combo meal at the Billy Hext location. The meat was dried out. Also on many occasions the tortilla chips at their self serve is constantly over fried or they keep refrying the left over chips. My biggest and most disgusting complaint is the woman who brought our food to us. When we were done with our meal I went to the bathroom and had to wait as both stalls were occupied. The woman who came out of the stall was none other than the woman who brought our food to us. She walked out of the stall, left and DID NOT WASH HER HANDS. We will No Longer go there and I have a good mind to call the Health Dept.

Just stopped by and the Manager Maria provided Awesome service. She was so sweet really took care of us.

Atmosphere: 5

Food: 5

Service: 5

I usually put in big orders, which they are awesome with time, great customer service, and great food.

Atmosphere: 5

Food: 5

Service: 5

Good food good times

Atmosphere: 5

Food: 5

Service: 5

My friend from work had door dashed a meat quesadilla and has been really sick for two days. Not to mention she’s six months pregnant, so not much she can do but suffer in pain.

Maria gave amazing service with a smile, and was Absolutely awesome, very friendly and attentive. She actually listened to what I needed and made awesome suggestions.

Atmosphere: 5

Food: 5

Service: 5

Maria was the best customer service I’ve ever had very professional and everything on a timely matter that woman needs a raise ASAP

Atmosphere: 5

Food: 5

Service: 5

Maria was great very helpful when I didn’t know what I want.

Atmosphere: 5

Food: 4

Service: 5

Very good place and the service excelente
Mary

Atmosphere: 5

Food: 5

Service: 5

Bad service: I ask for the super torta which i mentioned several times since the girl said she didnt knew spanish which i doubted cuz she totally talk spanish when she charge us n at last she didnt gave me my order, she gave me nachos instead of the torta

Thanks Maria For the Great Service

Atmosphere: 5

Food: 5

Service: 5

I picked up for others and most time it's been late night and slow and every one just going through the motions

Atmosphere: 2

Service: 1

Maria has excellent customer service. We’ll be coming back often for sure!

Atmosphere: 5

Food: 5

Service: 5

My family and I visited after church. The service was awesome. Friendly cashier named Maria was extremely friendly. I couldn't have been most pleasantly welcomed. The food was exceptional and believe me you will have plenty left.

Atmosphere: 5

Food: 5

Service: 5

Maria was so kind and helpful. I wasn’t sure what to order and she was so patient while I figured it out. Was the best torta I’ve had in a while!