Dairy Queen

215 Henderson Ave, Palacios
(361) 972-2554

Recent Reviews

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Bonnie Gomez

Service was good. Food was not the best. Burger patties had a weird taste to them. Tasted old in my opinion.

Atmosphere: 4

Food: 3

Service: 4

Nhi Vo

Ordered at the drive thru today. The two girls at the window were so nice. I received my order quickly, and the food was hot & fresh.

Cassie S

They had some new girl Working the register . Gave us the wrong change. Took forever to take our order and was rude. Place is going down hill

Caleb Tharp

Me and my wife went here yesterday and they got my order wrong and I said no veggies or onions cause I am allergic to onions and my wife went to get them to remake it well all they did was take all the veggies off like I would not check and notice well I went up there the second time one of the worker when I was super upset to told me to chill out well guess what that just made me even angry if this is how you run this place then I feel 100% sorry for this place I lt took everything in me not beat the heck out of this kid that told me to chill out me and my wife will never come back to this DQ ever again beware of this place if you love getting disrespected especially if you have allergies and they don't take it seriously

Atmosphere: 1

Food: 1

Service: 1

Luz Garcia

They got our orders wrong,our food was cold. The workers didn't understand what we were saying and the table we sat at, and the floors were dirty.We paid $23 dollars for this

Atmosphere: 1

Food: 1

Service: 1

David Wilson

They never answer the phone. Called 8 times and all it did was ring. I even think they hung up twice

Atmosphere: 2

Food: 3

Service: 1

Marc Lavanway

So clean and they had my delicious food ready in less than 10 minutes!!

Atmosphere: 5

Food: 5

Service: 5

Jenni Williams

Love my hometown DQ.

Atmosphere: 5

Food: 5

Service: 5

mary mcgee

Foodxwas good, didn't get the ice cream that came with the meal

Atmosphere: 4

Food: 4

Service: 3

Danielle Brown

If I could give a negative for the service and atmosphere, I would. A manager should never behave this way. We went to DQ Sun, Oct 27th. It was a large group of us that went in giving them plenty of business. When my son-in-law received his order, he received two orders of 4 chicken strip meals. He had ordered one 4 piece and one 6 piece meal. As soon as he received the order, he went to the counter to let them know he only received 4 instead of 6. The young man at the counter apologized and said he would take care of it. Here's when we have a problem. The manager on duty, Naomi, was very rude and unprofessional. The young man told her the problem, and she made a face and said they were short on chicken, so it would be a while. My daughter went up a little later and was going to ask for my mom's ice cream that went with her meal. Naomi told her, "You are with that big group with that guy, right?" She then proceeded to tell her they ordered a 6 and 4 piece, and that's what they got. My other daughter, who was not on the same order with him, said they only got two 4-piece meals. Naomi then put the receipt in front of her and told her this is what they ordered and what they got. Then condescendingly said, "Do you understand?" My daughter again told her she understood what was ordered, but that was not what he ended up with. My husband was passing by at that time and told her, "Why would we steal 2 chicken strips?" They did end up bringing the 2 chicken strips, but Naomi glared at us the whole time throughout our time sitting there. We would have ordered desserts too, but we didn't want to give them any more business.

Food: 4

David Terry

Servers and cashier need to take care of customers and not b.s. with each other

Atmosphere: 2

Food: 3

Service: 1

Patricia Shannon

DQ is my favorite for burgers, fries and milk shake.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Fingers

Always Shine-N

5 star for the service. 1 star for the manager on duty Friday night Sept 13 2024.

This has been bugging me so I just need to get it out there.

Friday night me and a friend stopped at DQ and they were pretty busy.

There's a young girl that I've seen there several times and she's always be super polite and always has a smile on her face.

Well Friday night she was working the register, making ice cream, taking food to tables, and even taking curbside orders out to cars in the parking lot.

There was an older man waiting on food when I got there and he was still there waiting when I finished my burger.

The female manager noticed and went to see what he was waiting on so she could figure out what happened.

She then ripped into this young girl accusing her of giving someone the wrong order.

Note I didn't see anyone come back saying there order was wrong while I was there and watched the manager herself deliver an incomplete order.

When all this went down the young girl said she didn't take the wrong order and the manager immediately threatened to fire her. I gotta give the girl credit for standing her ground. All this went down in front of the customers.

Come on DQ do better

We all know things happen, but your managers are the captains of the ship. There job is to keep the ship on course and safely correct it's direction if it gets off course.

You DO NOT threaten to throw your ship mates overboard and you absolutely don't do that in front of the customers.

If this young lady leaves because of the way she was treated, talked down to, and belittled in front of the customers you are 100% loosing an asset.

Gary Thomas

Kid-friendliness: Very nice person

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Fingers

paula piwonka

If i could give negative stars i would. terrible service. Save yourself frustration.

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