If I could give a negative for the service and atmosphere, I would. A manager should never behave this way. We went to DQ Sun, Oct 27th. It was a large group of us that went in giving them plenty of business. When my son-in-law received his order, he received two orders of 4 chicken strip meals. He had ordered one 4 piece and one 6 piece meal. As soon as he received the order, he went to the counter to let them know he only received 4 instead of 6. The young man at the counter apologized and said he would take care of it. Here's when we have a problem. The manager on duty, Naomi, was very rude and unprofessional. The young man told her the problem, and she made a face and said they were short on chicken, so it would be a while. My daughter went up a little later and was going to ask for my mom's ice cream that went with her meal. Naomi told her, "You are with that big group with that guy, right?" She then proceeded to tell her they ordered a 6 and 4 piece, and that's what they got. My other daughter, who was not on the same order with him, said they only got two 4-piece meals. Naomi then put the receipt in front of her and told her this is what they ordered and what they got. Then condescendingly said, "Do you understand?" My daughter again told her she understood what was ordered, but that was not what he ended up with. My husband was passing by at that time and told her, "Why would we steal 2 chicken strips?" They did end up bringing the 2 chicken strips, but Naomi glared at us the whole time throughout our time sitting there. We would have ordered desserts too, but we didn't want to give them any more business.
Food: 4
David Terry
Servers and cashier need to take care of customers and not b.s. with each other
Atmosphere: 2
Food: 3
Service: 1
Patricia Shannon
DQ is my favorite for burgers, fries and milk shake.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers
Always Shine-N
5 star for the service. 1 star for the manager on duty Friday night Sept 13 2024.
This has been bugging me so I just need to get it out there.
Friday night me and a friend stopped at DQ and they were pretty busy.
There's a young girl that I've seen there several times and she's always be super polite and always has a smile on her face.
Well Friday night she was working the register, making ice cream, taking food to tables, and even taking curbside orders out to cars in the parking lot.
There was an older man waiting on food when I got there and he was still there waiting when I finished my burger.
The female manager noticed and went to see what he was waiting on so she could figure out what happened.
She then ripped into this young girl accusing her of giving someone the wrong order.
Note I didn't see anyone come back saying there order was wrong while I was there and watched the manager herself deliver an incomplete order.
When all this went down the young girl said she didn't take the wrong order and the manager immediately threatened to fire her. I gotta give the girl credit for standing her ground. All this went down in front of the customers.
Come on DQ do better
We all know things happen, but your managers are the captains of the ship. There job is to keep the ship on course and safely correct it's direction if it gets off course.
You DO NOT threaten to throw your ship mates overboard and you absolutely don't do that in front of the customers.
If this young lady leaves because of the way she was treated, talked down to, and belittled in front of the customers you are 100% loosing an asset.
Gary Thomas
Kid-friendliness: Very nice person
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers
paula piwonka
If i could give negative stars i would. terrible service. Save yourself frustration.
Dennis Chambers
Clean nice people fast service good food
Atmosphere: 5
Food: 5
Service: 5
RogerE Lizotte Sr
Very good for fast food
Atmosphere: 4
Food: 5
Service: 4
Gino lee Garcia
Small town but great service, pack at sometimes so it full at times. But food is good
My Dad and I had business in town and we'd stop by for some lunch. What we didn't expect to find was really good tasting burgers with big portions and being served by awesome people like Juan who worked with diligence and speed. The rest of crew worked like clockwork. That and the overall appearance of the location was simply splendid. We're definitely coming back here on our next trip.
Atmosphere: 4
Food: 5
Service: 5
Hinata Uzumaki
Got there and waited for about 5 minutes while the cashier person was on the phone taking an order. Come to find out the employees are talking about me in the kitchen for taking to long. Grow up I wasn’t going to be rude and ask her to take my order while she was already taking one.
Atmosphere: 1
Food: 3
Service: 1
Peg Brietzke
Wow this place was super busy. I had a little bit of a wait, but it was fascinating to see how the employees worked. They never skipped a beat. Working and waiting on people. Getting the orders out. Way to go. Will definitely eat here again. 5 stars for sure.
Atmosphere: 5
Food: 5
Service: 5
Christopher Buckner
Had the same experience as another reviewer, pulled into the drive thru to order some ice cream about 22 minutes before close and got told they couldn’t do ice cream. Like it’s dairy queen, the place for a great dessert. I get it I want to go home when I’m at work but to just turn people away from business is just dumb. Would love for them to finally do something about this but since the other customers complaint was 8 months ago I’m sure nothing will change.
Service: 1
cynthia mcgee
It was okay. They forget to put commodities on your sandwich that you ask
If I could give a negative for the service and atmosphere, I would. A manager should never behave this way. We went to DQ Sun, Oct 27th. It was a large group of us that went in giving them plenty of business. When my son-in-law received his order, he received two orders of 4 chicken strip meals. He had ordered one 4 piece and one 6 piece meal. As soon as he received the order, he went to the counter to let them know he only received 4 instead of 6. The young man at the counter apologized and said he would take care of it. Here's when we have a problem. The manager on duty, Naomi, was very rude and unprofessional. The young man told her the problem, and she made a face and said they were short on chicken, so it would be a while. My daughter went up a little later and was going to ask for my mom's ice cream that went with her meal. Naomi told her, "You are with that big group with that guy, right?" She then proceeded to tell her they ordered a 6 and 4 piece, and that's what they got. My other daughter, who was not on the same order with him, said they only got two 4-piece meals. Naomi then put the receipt in front of her and told her this is what they ordered and what they got. Then condescendingly said, "Do you understand?" My daughter again told her she understood what was ordered, but that was not what he ended up with. My husband was passing by at that time and told her, "Why would we steal 2 chicken strips?" They did end up bringing the 2 chicken strips, but Naomi glared at us the whole time throughout our time sitting there. We would have ordered desserts too, but we didn't want to give them any more business.
Food: 4
Servers and cashier need to take care of customers and not b.s. with each other
Atmosphere: 2
Food: 3
Service: 1
DQ is my favorite for burgers, fries and milk shake.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers
5 star for the service. 1 star for the manager on duty Friday night Sept 13 2024.
This has been bugging me so I just need to get it out there.
Friday night me and a friend stopped at DQ and they were pretty busy.
There's a young girl that I've seen there several times and she's always be super polite and always has a smile on her face.
Well Friday night she was working the register, making ice cream, taking food to tables, and even taking curbside orders out to cars in the parking lot.
There was an older man waiting on food when I got there and he was still there waiting when I finished my burger.
The female manager noticed and went to see what he was waiting on so she could figure out what happened.
She then ripped into this young girl accusing her of giving someone the wrong order.
Note I didn't see anyone come back saying there order was wrong while I was there and watched the manager herself deliver an incomplete order.
When all this went down the young girl said she didn't take the wrong order and the manager immediately threatened to fire her. I gotta give the girl credit for standing her ground. All this went down in front of the customers.
Come on DQ do better
We all know things happen, but your managers are the captains of the ship. There job is to keep the ship on course and safely correct it's direction if it gets off course.
You DO NOT threaten to throw your ship mates overboard and you absolutely don't do that in front of the customers.
If this young lady leaves because of the way she was treated, talked down to, and belittled in front of the customers you are 100% loosing an asset.
Kid-friendliness: Very nice person
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers
If i could give negative stars i would. terrible service. Save yourself frustration.
Clean nice people fast service good food
Atmosphere: 5
Food: 5
Service: 5
Very good for fast food
Atmosphere: 4
Food: 5
Service: 4
Small town but great service, pack at sometimes so it full at times. But food is good
Atmosphere: 3
Food: 5
Service: 5
Love it!
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
My Dad and I had business in town and we'd stop by for some lunch. What we didn't expect to find was really good tasting burgers with big portions and being served by awesome people like Juan who worked with diligence and speed. The rest of crew worked like clockwork. That and the overall appearance of the location was simply splendid. We're definitely coming back here on our next trip.
Atmosphere: 4
Food: 5
Service: 5
Got there and waited for about 5 minutes while the cashier person was on the phone taking an order. Come to find out the employees are talking about me in the kitchen for taking to long. Grow up I wasn’t going to be rude and ask her to take my order while she was already taking one.
Atmosphere: 1
Food: 3
Service: 1
Wow this place was super busy. I had a little bit of a wait, but it was fascinating to see how the employees worked. They never skipped a beat. Working and waiting on people. Getting the orders out. Way to go. Will definitely eat here again. 5 stars for sure.
Atmosphere: 5
Food: 5
Service: 5
Had the same experience as another reviewer, pulled into the drive thru to order some ice cream about 22 minutes before close and got told they couldn’t do ice cream. Like it’s dairy queen, the place for a great dessert. I get it I want to go home when I’m at work but to just turn people away from business is just dumb. Would love for them to finally do something about this but since the other customers complaint was 8 months ago I’m sure nothing will change.
Service: 1
It was okay. They forget to put commodities on your sandwich that you ask
Atmosphere: 3
Food: 3
Service: 3
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