Waited in line for almost 20min. So we decided to go to the walk up window. One person was inside and made 4 orders and never even took the time to take ours. Y’all need more staff, especially when it’s that busy. Coffee is always really good. But customer service could have been better. Taking our order instead of making us wait in the cold for over 10min would have been considerate. We just left, and the girl didn’t even say anything when we walked off. I don’t think it’s fair to anyone to have to do all of those orders alone so I understand it being stressful. But I think it could have been handled better from a customer service standpoint.
Atmosphere: 5
Food: 5
Service: 1
Bravo Belly
I visit this location once, sometimes twice a week. Nothing beats a large iced, sugar free Golden Eagle with oat milk. Lilly and her team are ALWAYS polite, efficient and bright! It is a bit out of my way but I'm typically out in a timely manner. Thank y'all for serving the small city of Pantego!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Golden Eagle
Kevin Augostini
Dutch Bros. What can you say but great people, great service & great coffee
Food: 5
Service: 5
Betty Warren
Kate is awesome! Sure hope you all appreciates her. Friendly, polite, put a smile on both our faces. It is associates like her that keep the customers coming back. Way To Go Kate!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramelizer
shalya pollard
I recently went to this location before work. when i entered the drive through, there were 3 cars ahead of me. I waited for 10 minutes before the first car left, and another 15 minutes for the next car. I didn’t have much time left before having to go to work, even though i made sure to get there 30+ minutes before i had work. I ended up having to get out of line without getting my pre-shift coffee. very disappointed in the speed of service and the fact that i couldn’t even get my drink. will not be returning here
Atmosphere: 1
Service: 1
Beth M
i went to a completely different stand and had an awful experience. came here in hopes of a better one, and let me tell you this stand has always been a favorite of mine! they were so sweet, my drink was amazing and came out super fast, basically no wait time at all. definitely worth the 30 min drive it took me, way better than the one down the street from me. thank yall so so much, keep up the amazing work!!
Atmosphere: 5
Food: 5
Service: 5
Alex
Extremely nice employees and very good coffee, highly recommend
Christina Saladin
The employees were very nice, but they gave me my drink this full. I asked for light ice, but I've done that at other locations and they've always filled it nearly to the top. Paying $6 for half of a drink is absolutely ridiculous.
Landis Hinesly
Derek makes the BEST freaking iced lattes! Customer service is always top tier I haven't had a bad experience!
Atmosphere: 5
Food: 4
Service: 5
Kyle Johnson
Always love dutchies. Whenever I can find one, I go! (I'm from Wisconsin and we don't have them here unfortunately)
I love Dutch bros. Great coffee!!! Great service. They are friendly, not snobs. The atmosphere is upbeat positive ? HAPPY! AND THAT MY FRIEND ? GOES A LONG WAY THESE DAYS! Thank you Dutch bros. for being friendly cheerful and happy to me first thing in the morning! I know it's not easy always...your EFFORT is greatly appreciated by me.
Atmosphere: 5
Food: 5
Service: 5
Luz Macias
I'm usually more than happy to pull up to dutch bros. This location isn't my regular store. The girl that was outside taking orders skipped me, wwnt to the car that was after me, that car had been pulling up purposely trying to get in front of me. So I pulled up in front of them, the car that I had arrived before. The staff were all very kind the whole time but when I got to the window, the order belonging to the car behind me was ready and they took longer with mine, so that other customer got away with cutting in front of me regardless, and the staff helped. At my regular location, if i know for a fact someone got there before me, I let the associate know. Dutch bros, please do better keeping track of who's there first. Not all of us customers are kind enough not to cut in front of others.
Service: 1
Recommended dishes: Double Torture
Tisa Cheney
I enjoy treating my 21 year old son with ASD to a positive motivating reinforcer hazelnut truffle or an iced caramelizer.
Waited in line for almost 20min. So we decided to go to the walk up window. One person was inside and made 4 orders and never even took the time to take ours. Y’all need more staff, especially when it’s that busy. Coffee is always really good. But customer service could have been better. Taking our order instead of making us wait in the cold for over 10min would have been considerate. We just left, and the girl didn’t even say anything when we walked off. I don’t think it’s fair to anyone to have to do all of those orders alone so I understand it being stressful. But I think it could have been handled better from a customer service standpoint.
Atmosphere: 5
Food: 5
Service: 1
I visit this location once, sometimes twice a week. Nothing beats a large iced, sugar free Golden Eagle with oat milk. Lilly and her team are ALWAYS polite, efficient and bright! It is a bit out of my way but I'm typically out in a timely manner. Thank y'all for serving the small city of Pantego!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Golden Eagle
Dutch Bros. What can you say but great people, great service & great coffee
Food: 5
Service: 5
Kate is awesome! Sure hope you all appreciates her. Friendly, polite, put a smile on both our faces. It is associates like her that keep the customers coming back. Way To Go Kate!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramelizer
I recently went to this location before work. when i entered the drive through, there were 3 cars ahead of me. I waited for 10 minutes before the first car left, and another 15 minutes for the next car. I didn’t have much time left before having to go to work, even though i made sure to get there 30+ minutes before i had work. I ended up having to get out of line without getting my pre-shift coffee. very disappointed in the speed of service and the fact that i couldn’t even get my drink. will not be returning here
Atmosphere: 1
Service: 1
i went to a completely different stand and had an awful experience. came here in hopes of a better one, and let me tell you this stand has always been a favorite of mine! they were so sweet, my drink was amazing and came out super fast, basically no wait time at all. definitely worth the 30 min drive it took me, way better than the one down the street from me. thank yall so so much, keep up the amazing work!!
Atmosphere: 5
Food: 5
Service: 5
Extremely nice employees and very good coffee, highly recommend
The employees were very nice, but they gave me my drink this full. I asked for light ice, but I've done that at other locations and they've always filled it nearly to the top. Paying $6 for half of a drink is absolutely ridiculous.
Derek makes the BEST freaking iced lattes! Customer service is always top tier I haven't had a bad experience!
Atmosphere: 5
Food: 4
Service: 5
Always love dutchies. Whenever I can find one, I go! (I'm from Wisconsin and we don't have them here unfortunately)
Atmosphere: 5
Service: 5
Restaurantji Recommends
Staff was fast and friendly to myself and my dog.
Atmosphere: 5
Food: 5
Service: 5
I love Dutch bros. Great coffee!!! Great service. They are friendly, not snobs. The atmosphere is upbeat positive ? HAPPY!
AND THAT MY FRIEND ? GOES A LONG WAY THESE DAYS! Thank you Dutch bros. for being friendly cheerful and happy to me first thing in the morning! I know it's not easy always...your EFFORT is greatly appreciated by me.
Atmosphere: 5
Food: 5
Service: 5
I'm usually more than happy to pull up to dutch bros. This location isn't my regular store. The girl that was outside taking orders skipped me, wwnt to the car that was after me, that car had been pulling up purposely trying to get in front of me. So I pulled up in front of them, the car that I had arrived before. The staff were all very kind the whole time but when I got to the window, the order belonging to the car behind me was ready and they took longer with mine, so that other customer got away with cutting in front of me regardless, and the staff helped. At my regular location, if i know for a fact someone got there before me, I let the associate know. Dutch bros, please do better keeping track of who's there first. Not all of us customers are kind enough not to cut in front of others.
Service: 1
Recommended dishes: Double Torture
I enjoy treating my 21 year old son with ASD to a positive motivating reinforcer hazelnut truffle or an iced caramelizer.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Caramelizer
I love tiger eyes Limoneade.
Atmosphere: 4
Service: 4
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