Chicken Express

Pulled up at 4:55 p.m. was greeted nicely and was asked for my order and while I was ordering I heard a worker say that they were closed, so I said "ok thank you." Looked at my phone and it had just turned to 4:56. I understand it's Christmas Eve and we all want to go home but I wasn't asking for food just a drink.

Service: 1

Ate lunch here today. Don't know what I was thinking. We quit coming here last year because the food got so bad. Well nothing has changed. Spent 24 dollars. Wish I had stayed home and ate peanut butter. Chicken was cold and tough .what has happened to your business.
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Atmosphere: 3

Food: 1

Service: 2

Used drive through. Service was fast and friendly. When I got home I found that the roll had been smashed down to fit in box.

Atmosphere: 5

Food: 4

Service: 5

Greasy and no flavor Fries were cold and soggy by the time we ate them

Food: 2

Service: 4

The food is great, but the girls didn’t know what they were doing, I could hear them talking and laughing instead of taking my order. The manager came to the window and was beyond rude. I asked when the GM would be there and said we don’t have one so I can get your information and send to the owners. I asked for the corporate number and he said I can’t give you that. Food is great but customer service has to be the worst in Plainview!

Atmosphere: 1

Food: 5

Service: 1

Not at all happy with them. Our order every time we go they leave something out of order.

Food: 3

Service: 1

Food is great as usual but the customer service in the afternoon was not the best. I understand if they were training but no responses or anything about my order being completed. The trainer then opened the window and rudely told me to have a nice day when I was unaware I had everything I ordered.

Atmosphere: 4

Food: 5

Service: 1

They have really good chicken ?

Atmosphere: 4

Food: 5

Service: 4

Seems like everything else price is going way up but quality stay the same or gets worse. I guess not everywhere is like burger kink you don't get it your way. If I'm paying for a product I think I should get it as I ask for it but it is too much h of a burden for them to do so.

Atmosphere: 2

Food: 3

Service: 2

Today we had two lunch orders with two sides. After driving 20 miles to get home, we discovered 1 side in each order was missing. Very disappointing and this is the 2nd time this has happened. I shouldn’t need to go through each order to make sure it’s right! I love their food but workers need more training.

Atmosphere: 2

I ordered. 2piece fish combo but when I got home fries weren’t in my box! Just cold fish(not freshly cooked) & my drink. Guess I should have checked & made sure!!!

Food was cold.

Atmosphere: 3

Food: 1

Service: 1

Always good chicken

Atmosphere: 4

Food: 4

Service: 4

Chicken express is normally pretty good. We went by for a snack (family corn nuggets) and it was a disaster for some reason. The people in front of us pulled up and took a bag of food inside. I am waiting at the window and see 2 or 3 employees opening multiple bags of food and sorting boxes out. My box was handed to us after the bags were all figured out so we waited 15 minutes for a "quick snack". Then they gave it to us without a bag or anything so the oil on the box bottom is on the seat. Silly mistakes.

Atmosphere: 2

Food: 4

Service: 3

Went Monday May 13 around 6:30 p.m. and bought the 20 piece tender meal. Added a family side and 2 single sides ( poppers, fried pickles). Got to the window to pay and they now charge for your ranch even if you get the poppers or pickles. And had to ask for it because it wasn't even in the bag. Got home and started making plates then discovered we were 6 tenders short. Biscuits were tough almost like they were reheated in a microwave, and food wasn't even hot. Called and was told if we come up there right now we can have them. Cost more gas then worth it. WILL NOT RETURN.

Food: 1

Service: 1