The service at this establishment is super slow, it took more than 30 minutes. For 2 meals. There were 6 persons waiting for order to be served. They need more efficient staff and MANAGERS in this establishment. They didn't even give us an apology.
(ESPAÑOL) NI ENTREN. Super lento servicio y tardaron más de 30 min en servir 2 hamburguesas con papas.
Atmosphere: 2
Food: 2
Service: 1
Dora Lopez
Had a hard time processing what happened to us at the Port Isabel Jack in the Box on August 3rd, 2024. We took our 9 yr old niece for an egg and bacon sandwich around 11 pm, before heading home. Even though staff took a long time to take our order, we stayed because it's what our Lily wanted to eat. My husband and I also ordered breakfast & I specifically ordered #21 with sausage and no cheese on my egg. When order was brought to our table, my order was wrong, I had received a #21 supreme that came with ham, bacon & cheese, but NOT sausage, so my husband returned it to exchange it for the regular Sausage croissant. That's when the team leader from the back came out and said we had been charged for the more expensive supreme croissant, and that's why we'd been given that sandwich. My husband explained that I wanted the simpler, cheaper croissant. The team leader said he'd make us a new one, BUT we'd have to pay extra for sausage. This made no sense. We didn't know about order mistake because we never got a receipt! Discussion got louder, and then the team leader told the clerk to return our money and ordered my husband to leave. The clerk kept apologizing. We asjed to speak to a manager, but there was none working. We felt bad for him. We went back to our table to collect our things and the Team Leader comes over and brings the correct order and says, "here, I made your order, I was trying to charge you for the sausage, because I didnt know that it was cheaper than the supreme #21, just next time don't bring in your attitude." My husband says we didn't want the order, at this point, just an apology. The team leader never apologized for all the commotion nor for the unprofessionalism he displayed. My niece was scared by his aggressive behavior. She thought the team leader was going to hit her uncle. I am still in disbelief. Horrible experience for Jack in the Box fans. My niece never wants to go there again.
Atmosphere: 1
Food: 1
Service: 1
Emilio Acosta
They take way too long for 3 customers on line waiting,
Atmosphere: 1
Food: 1
Service: 1
Taty's Perez
More than 30 minutes of waiting for a combo #4. And the place is empty, there are no customers, 2 cars in the parking lot and ???
Service: 1
Maria Mota
Horrible experience today! I was told to pull forward and wait while I was the only one in line. To top it off they bring out my order incomplete. When I went in to get it fixed the manager turned away and had the cook tend to me. DO BETTER JACK IN THE BOX!! HIRE NEW MANAGEMENT AND
Atmosphere: 1
Food: 1
Service: 1
James Silva
Worker beatrice on her phone for 5 minutes before even trying to attend customers all the tables super dirty and didn’t clean them after we asked place is súper dirty
Atmosphere: 1
Food: 1
Service: 1
Philip Wagoner
Good food, sometimes when they are busy, you may have to wait a few minutes.
Atmosphere: 4
Food: 4
Service: 4
B4KED P0TAT0 V1
Orders are wrong and I’ve been waiting 42 minutes for my order no cashier is ready
Atmosphere: 1
Food: 1
Service: 1
Ruben Laguna
I enjoyed my food. It was delivered fast and hot just the way I like it.
They always mess up on my biscuits, I say I want plain biscuits and then I get my bag and it has everything ??♀️and they didn’t even give us the drinks , never coming here again
Atmosphere: 1
Food: 1
Service: 1
Christian Alvarez
I specifically requested extra sauce but none of the sauce i requested was in the box! Jacks Good Good sauce!!!! Next time y’all need to read everything!
Atmosphere: 3
Food: 3
Service: 1
Anastasiya Polyakova
Waiting for more than half an hour, Fry and nuggets taste like old oil, burger meat was do dry , probably old as well.
Breakfast biscuits very dry and food tasteless
Atmosphere: 1
Food: 1
Service: 1
Super mega slow.... ?
The service at this establishment is super slow, it took more than 30 minutes. For 2 meals. There were 6 persons waiting for order to be served.
They need more efficient staff and MANAGERS in this establishment.
They didn't even give us an apology.
(ESPAÑOL)
NI ENTREN. Super lento servicio y tardaron más de 30 min en servir 2 hamburguesas con papas.
Atmosphere: 2
Food: 2
Service: 1
Had a hard time processing what happened to us at the Port Isabel Jack in the Box on August 3rd, 2024. We took our 9 yr old niece for an egg and bacon sandwich around 11 pm, before heading home. Even though staff took a long time to take our order, we stayed because it's what our Lily wanted to eat.
My husband and I also ordered breakfast & I specifically ordered #21 with sausage and no cheese on my egg. When order was brought to our table, my order was wrong, I had received a #21 supreme that came with ham, bacon & cheese, but NOT sausage, so my husband returned it to exchange it for the regular Sausage croissant. That's when the team leader from the back came out and said we had been charged for the more expensive supreme croissant, and that's why we'd been given that sandwich. My husband explained that I wanted the simpler, cheaper croissant. The team leader said he'd make us a new one, BUT we'd have to pay extra for sausage. This made no sense. We didn't know about order mistake because we never got a receipt! Discussion got louder, and then the team leader told the clerk to return our money and ordered my husband to leave. The clerk kept apologizing. We asjed to speak to a manager, but there was none working. We felt bad for him. We went back to our table to collect our things and the Team Leader comes over and brings the correct order and says, "here, I made your order, I was trying to charge you for the sausage, because I didnt know that it was cheaper than the supreme #21, just next time don't bring in your attitude." My husband says we didn't want the order, at this point, just an apology. The team leader never apologized for all the commotion nor for the unprofessionalism he displayed. My niece was scared by his aggressive behavior. She thought the team leader was going to hit her uncle. I am still in disbelief. Horrible experience for Jack in the Box fans. My niece never wants to go there again.
Atmosphere: 1
Food: 1
Service: 1
They take way too long for 3 customers on line waiting,
Atmosphere: 1
Food: 1
Service: 1
More than 30 minutes of waiting for a combo #4. And the place is empty, there are no customers, 2 cars in the parking lot and ???
Service: 1
Horrible experience today! I was told to pull forward and wait while I was the only one in line. To top it off they bring out my order incomplete. When I went in to get it fixed the manager turned away and had the cook tend to me. DO BETTER JACK IN THE BOX!! HIRE NEW MANAGEMENT AND
Atmosphere: 1
Food: 1
Service: 1
Worker beatrice on her phone for 5 minutes before even trying to attend customers all the tables super dirty and didn’t clean them after we asked place is súper dirty
Atmosphere: 1
Food: 1
Service: 1
Good food, sometimes when they are busy, you may have to wait a few minutes.
Atmosphere: 4
Food: 4
Service: 4
Orders are wrong and I’ve been waiting 42 minutes for my order no cashier is ready
Atmosphere: 1
Food: 1
Service: 1
I enjoyed my food. It was delivered fast and hot just the way I like it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Breakfast Sandwich
Restaurantji Recommends
Very good
Atmosphere: 4
Food: 4
Service: 4
They always mess up on my biscuits, I say I want plain biscuits and then I get my bag and it has everything ??♀️and they didn’t even give us the drinks , never coming here again
Atmosphere: 1
Food: 1
Service: 1
I specifically requested extra sauce but none of the sauce i requested was in the box! Jacks Good Good sauce!!!! Next time y’all need to read everything!
Atmosphere: 3
Food: 3
Service: 1
Waiting for more than half an hour, Fry and nuggets taste like old oil, burger meat was do dry , probably old as well.
Atmosphere: 1
Food: 1
Service: 1
It is my favorite restaurant
Atmosphere: 4
Food: 4
Service: 3
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