I have never had a bad experience outside of this ChickFilA and have never posted a review about a fast food restaurant. Here, I ordered the family meal with 4 Mac and cheeses. They had me pull into the parking lot because the order wasn’t ready and they were backed up in the drive thru. Understandable. But, I waited longer than I ever had and by that time jetted out when they handed me the bag. Lie and behold, no Mac and cheese. None. Called into the store and manager said they’d put it on the app but it would take a couple of days. A week later, nothing. I called back. Different manager. Said she’d call back at a certain time. Nothing. Just out the money. I was blown away because in all my years, ChickFilA had never failed me. Won’t go back here.
Valentino Richardson
This location has Great customer service and they are consistent 👌
Luis Perales
This is the second time I go to this restaurant and forget to a sandwich off my order. I have to drive back (10mins each way) and my food is cold. Please check your order before you leave. Their quality service check is horrible!
Arnold Crawford
Real busy drive through, got food reasonable time
andrea garcia
every time i come here they mess up my order! even after giving it time for new employees to come in or improve. Tonight I asked for a deluxe with no tomatoes, there are indeed tomatoes. I also asked for chick-fil-a sauce and ranch, 0 sauce in the bag. no napkins and no straw. I give up on this location and will be going out of my way to drive to the one off of kingwood drive just to not have to deal with the inconvenience of taking off after trusting someone did a simple task correctly, just to be disappointed over it. Let alone that I paid for!
D 1
Order was confirmed at 9:18pm by Erick, was handed drink and milkshake and told to wait via curbside. Erick then left and new staff took over. At 9:55pm I once again pull in drive thru after no food had been received. At window was informed Food was waiting the entire time. Failure in staff to maintain communication at end of shift and failure in customer service due to no initiative to remedy situation and milkshake being melted by this point. Absolutely unacceptable, and was compensated via cold left over cookies of the day. Truly what a shame when taking care of their top reward members. Please take note all who do business at this location
Mark Hettel
The spicy chicken sandwich was great!
Mario Pineda
Fast service. Clean dinning are and restroom.
Frank M
I paid $8.56 for a large Mac and cheese. I won’t buy it again. It was good but not worth almost $9. I thought it was extremely ridiculous to pay that much for what is seen in the pic. Just shows how much corporations are ripping us off. Never again will I do it. I’m tempted to not purchase anything from there in the future. The container I placed next to the one I bought is the same as what a Chinese food place would serve sweet and sour in for a to go order of sweet and sour chicken that’s just to put it in perspective. Basically a single serving size container. You won’t get me again with that nonsense.
What happened to the time they said thank you or my pleasure. The kid with the long curly hair and glasses cut me off as I was trying to ask something, rude af.
Stephanie Simon
This counts as a nugget?! Ridiculous
Victoria Boudreaux
The manager refused to let me pay for an ice cream cone but only put whip cream in it. She said it was against their policy. I guess their policy is no customer service.
Christian Catalan
Super clean restrooms. This place still has a playground for kids.
I have never had a bad experience outside of this ChickFilA and have never posted a review about a fast food restaurant. Here, I ordered the family meal with 4 Mac and cheeses. They had me pull into the parking lot because the order wasn’t ready and they were backed up in the drive thru. Understandable. But, I waited longer than I ever had and by that time jetted out when they handed me the bag. Lie and behold, no Mac and cheese. None. Called into the store and manager said they’d put it on the app but it would take a couple of days. A week later, nothing. I called back. Different manager. Said she’d call back at a certain time. Nothing. Just out the money. I was blown away because in all my years, ChickFilA had never failed me. Won’t go back here.
This location has Great customer service and they are consistent 👌
This is the second time I go to this restaurant and forget to a sandwich off my order. I have to drive back (10mins each way) and my food is cold. Please check your order before you leave. Their quality service check is horrible!
Real busy drive through, got food reasonable time
every time i come here they mess up my order! even after giving it time for new employees to come in or improve. Tonight I asked for a deluxe with no tomatoes, there are indeed tomatoes. I also asked for chick-fil-a sauce and ranch, 0 sauce in the bag. no napkins and no straw. I give up on this location and will be going out of my way to drive to the one off of kingwood drive just to not have to deal with the inconvenience of taking off after trusting someone did a simple task correctly, just to be disappointed over it. Let alone that I paid for!
Order was confirmed at 9:18pm by Erick, was handed drink and milkshake and told to wait via curbside. Erick then left and new staff took over. At 9:55pm I once again pull in drive thru after no food had been received. At window was informed Food was waiting the entire time. Failure in staff to maintain communication at end of shift and failure in customer service due to no initiative to remedy situation and milkshake being melted by this point. Absolutely unacceptable, and was compensated via cold left over cookies of the day. Truly what a shame when taking care of their top reward members. Please take note all who do business at this location
The spicy chicken sandwich was great!
Fast service. Clean dinning are and restroom.
I paid $8.56 for a large Mac and cheese. I won’t buy it again. It was good but not worth almost $9. I thought it was extremely ridiculous to pay that much for what is seen in the pic. Just shows how much corporations are ripping us off. Never again will I do it. I’m tempted to not purchase anything from there in the future. The container I placed next to the one I bought is the same as what a Chinese food place would serve sweet and sour in for a to go order of sweet and sour chicken that’s just to put it in perspective. Basically a single serving size container. You won’t get me again with that nonsense.
Smells good and food was yummy.
Restaurantji Recommends
Awesome
What happened to the time they said thank you or my pleasure. The kid with the long curly hair and glasses cut me off as I was trying to ask something, rude af.
This counts as a nugget?! Ridiculous
The manager refused to let me pay for an ice cream cone but only put whip cream in it. She said it was against their policy. I guess their policy is no customer service.
Super clean restrooms. This place still has a playground for kids.
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