Ordered my Cobb salad with spicy grilled chicken mind you I order this every time I come to Chick-fil-A. First, they gave me the wrong chicken then they bring out the wrong salad completely. Not even mad. I literally just want my food and the manager comes out rudely with a menu like I don’t know what I want and I’ve inconvenienced them because they can’t get my salad right. Very unprofessional manager. Heavy set Hispanic man I didn’t get his name tag. Not even an apology. I thought Chick-fil-A was better than this.
Service: 1
Micah Wolfe
These chicken is gooder then alotta other gobbless
Food: 5
Loopy S
Wonderful customer service
Matthew Lutzke
First time eating there monday this week and got severe food poisoning with my aunt. For sure from here because its the only thing we ate together all day. Definitely not going back.
Atmosphere: 3
Food: 1
Service: 3
Abigail Yergeau
The beautiful and kind soul, Elizabeth, made my mine and my ASD spectrum daughter Heidi’s experience one to remember! She treated us with the utmost kindness and care that I would only ever expect from the team here at the Portland TX location. Elizabeth deserves all the accolades and recognition for being the light that we needed in this world today! Thank you again!!!
Atmosphere: 5
Food: 5
Service: 5
Frank Garcia
Always good place to get a quick on go lunch.
Atmosphere: 5
Food: 5
Service: 5
Crimson Wolf
I have frequented this location multiple times, and unfortunately, my experiences have consistently been disappointing. On my most recent visit, my to-go order was not ready upon arrival, resulting in an initial delay. When the order was finally provided, it was incorrect. Attempts to seek assistance from staff to rectify the issue were met with indifference, compelling me to use the drive-through and endure an additional wait in line. Even after clearly communicating the missing items at the window—where the store director was present—the order was still incorrect. It is disheartening to encounter repeated errors and a lack of effective customer service at this establishment. Improvements in both order accuracy and responsiveness are urgently needed. I will not returning.
Food: 1
Service: 1
Ashley Wachter
Since the lane changes occurred it takes forever to use the drive thru and the customer service has gone downhill. I used to eat here a lot now at most I eat here once a month and every time it's just miserable.
Went thru drive thru ordered two meals and an extra sandwich and 12 piece nuggets get home 16 miles away got two sandwiches not three and asked for sweet and sour sauce for nasty sweet and spicy so thanks for charging me for all I ordered and not providing it no wonder you make so much money my company will never use you for a catering event again I promise simply unacceptable
Service: 1
heather Taylor
It was clean
Atmosphere: 5
Food: 5
Service: 5
E T
Food is always fresh and great.
Atmosphere: 5
Food: 5
Service: 5
shae Pace
Love this Chick-fil-A location. They are clean, friendly and I have never had any complaints with them since I've been eating there. Would highly recommend.
Atmosphere: 5
Food: 5
Service: 5
kimberly house
Only one lane was open during their busy time in the evening. Need to have both lanes open
Served my daughter undercooked cold food
Atmosphere: 1
Food: 1
Service: 1
They got our order wrong.
Ordered my Cobb salad with spicy grilled chicken mind you I order this every time I come to Chick-fil-A. First, they gave me the wrong chicken then they bring out the wrong salad completely. Not even mad. I literally just want my food and the manager comes out rudely with a menu like I don’t know what I want and I’ve inconvenienced them because they can’t get my salad right. Very unprofessional manager. Heavy set Hispanic man I didn’t get his name tag. Not even an apology. I thought Chick-fil-A was better than this.
Service: 1
These chicken is gooder then alotta other gobbless
Food: 5
Wonderful customer service
First time eating there monday this week and got severe food poisoning with my aunt. For sure from here because its the only thing we ate together all day. Definitely not going back.
Atmosphere: 3
Food: 1
Service: 3
The beautiful and kind soul, Elizabeth, made my mine and my ASD spectrum daughter Heidi’s experience one to remember! She treated us with the utmost kindness and care that I would only ever expect from the team here at the Portland TX location. Elizabeth deserves all the accolades and recognition for being the light that we needed in this world today! Thank you again!!!
Atmosphere: 5
Food: 5
Service: 5
Always good place to get a quick on go lunch.
Atmosphere: 5
Food: 5
Service: 5
I have frequented this location multiple times, and unfortunately, my experiences have consistently been disappointing. On my most recent visit, my to-go order was not ready upon arrival, resulting in an initial delay. When the order was finally provided, it was incorrect. Attempts to seek assistance from staff to rectify the issue were met with indifference, compelling me to use the drive-through and endure an additional wait in line. Even after clearly communicating the missing items at the window—where the store director was present—the order was still incorrect. It is disheartening to encounter repeated errors and a lack of effective customer service at this establishment. Improvements in both order accuracy and responsiveness are urgently needed. I will not returning.
Food: 1
Service: 1
Since the lane changes occurred it takes forever to use the drive thru and the customer service has gone downhill. I used to eat here a lot now at most I eat here once a month and every time it's just miserable.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Went thru drive thru ordered two meals and an extra sandwich and 12 piece nuggets get home 16 miles away got two sandwiches not three and asked for sweet and sour sauce for nasty sweet and spicy so thanks for charging me for all I ordered and not providing it no wonder you make so much money my company will never use you for a catering event again I promise simply unacceptable
Service: 1
It was clean
Atmosphere: 5
Food: 5
Service: 5
Food is always fresh and great.
Atmosphere: 5
Food: 5
Service: 5
Love this Chick-fil-A location. They are clean, friendly and I have never had any complaints with them since I've been eating there. Would highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Only one lane was open during their busy time in the evening. Need to have both lanes open
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