Dairy Queen
9438 TX-16, Poteet
(830) 742-3804
Recent Reviews
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Sometimes I just gotta have a chicken strip basket and a Oreo cookie Blizzard
Atmosphere: 4
Food: 4
Service: 4
I don’t usually write reviews (you can probably tell by my account), but I felt I had to after my visit today—not because of the mistake itself, but because of how it was handled.
I went through the drive-through and ordered two meals and a few extra items. When I got home, about ten minutes away, I realized I was missing an order of fries. No big deal—mistakes happen. I called the restaurant, and the woman I spoke to was very polite. She apologized and told me to come back so they could replace the fries.
So, I grabbed my bag and receipt, drove the ten minutes back, and went through the drive-through again. A different woman answered, and I explained the situation. She asked me to pull up to the window. Then a man came to the window, and I told him I was there for the missing fries. He just said “OK,” closed the window, and handed me the smallest order of fries I’ve ever seen.
What bothered me most wasn’t the portion—it was the attitude. No one apologized or even took a moment to confirm what had happened. I left feeling like I was a nuisance instead of a customer. I get that replacing food might be inconvenient for them, but driving back was inconvenient for me too. I’m not upset that a mistake happened; I’m upset that no one took accountability or showed basic courtesy.
Atmosphere: 3
Food: 2
Service: 1
Pretty good!
Atmosphere: 4
Food: 4
Service: 4
The food is always hot when I go, and that’s after school. The kids that work there are okay. Some can use an attitude adjustment but pretty good customer service. Ashley, I would have to say always serves with a smile.
Atmosphere: 5
Food: 4
Service: 4
Friendly crew, food was fresh.
Atmosphere: 5
Food: 5
Service: 5
I really go for the icecream, so good.
Atmosphere: 5
Food: 5
Service: 5
It's our Sunday after service lunch stop. The food is awesome! Made fresh and the Blizzards are to die for.
Atmosphere: 5
Food: 5
Service: 5
Always love this place been going for 15 years
Atmosphere: 5
Food: 5
Service: 5
2ed time ive orderd a basket and the toast tasted funky definitely check the butter or bread quality it tasted and smelled moldy dont cut corners loved the chicken and fries just couldn't eat my bread sadly
Atmosphere: 5
Food: 3
Service: 5
Hometown feeling with a side of country
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Only problem is Flies, Sorry to say this but the truth
Atmosphere: 2
Food: 5
Service: 5
Always enjoy my visit here.
Great teamwork…
Atmosphere: 5
Food: 5
Service: 5
Good place to stop for a burger, fries or ice cream, clean restaurant.
Atmosphere: 4
Food: 4
Service: 5
Best DQ I’ve ever eaten at. The food, people and the cleanliness are top notch! What more can I say?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Tacos, Fried Steak Fingers, Chicken Fingers
Great burger
Atmosphere: 5
Food: 5
Service: 5
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