Horrible service never spend your money here employees are rude and food is nasty waste of money
Atmosphere: 1
Food: 1
Service: 1
Jay Tan
Hahaha never again: this will eventually shut down from poor management.
Dee L.
Stopped by the store in Princeton to get donuts, munchkins, and coffee but decided to walk out because it was disgusting.
First of all the music was blasting and we could not hear the soft spoken cashier. I had to ask her to speak up. Then when we walked over to pick out the donuts/munchkins, we noticed a bunch of flies literally feeding off the icing on the donuts and flying around the munchkins!!
I immediately asked why there were lots of flies on the pastries and the girl apologized and said I don’t know I’m so sorry and proceeded to ask us what we wanted!!!! 😳
We also noticed the coffee syrups had flies flying around as well! This was our first time at this location and definitely our last. NO WONDER IT WAS EMPTY!
Thank goodness we decided to go inside and did not use the drive thru! We would’ve been eating fly regurgitated donut/munchkins. Yuk!!! 🤮
Atmosphere: 1
Food: 1
Service: 1
Patrice Campbell
The new manager DJ, was very nice and made you feel welcomed as soon as you walked in the store. The staff was nice and efficient! Will be back!
Atmosphere: 5
Food: 5
Service: 5
Jack Scott
Always out of stuff and gets your order wrong
JPS DIESEL
Had an issue with my order and went in to talk to a manager, Jayveon the new manager was extremely helpful and corrected the previous days issue and made me feel that things will get better at this local dunkin that I literally go to everyday! Keep up the good work!
kayla Cockrell
My daughter went in there and she’s little and had to number 2 there was no toilet paper at all in there
Atmosphere: 1
Food: 1
Service: 1
Kiran Reddy
I had a very disappointing experience at this Dunkin’. The staff displayed extremely arrogant and aggressive behavior. One of the employees even showed me the middle finger without any provocation. There was no greeting, no courtesy, and absolutely no professionalism. As an Indian customer, I couldn’t help but feel that their behavior was racially motivated. I will never be returning to this location.
A Wood
I had to go back and change my review. This Dunkn used to be GREAT. Back when the friendliest people worked there like Ms Pat and Amber. Now, it’s terrible. Half the time people won’t even reciprocate basic manners. I can say please and thank you repeatedly and they just don’t respond, they seem as if they hate coming to work and don’t want to be bothered. On multiple occasions we have to park after going through the drive thru and go back inside to have things fixed. We use the app a lot and come here almost daily, but yet the orders are consistently wrong and the service is terrible. I don’t understand what happened, maybe the management shift was a really bad idea. I now wait until I am near my job in Plano and go out of the way to go to a Dunkn over there so I don’t have to deal with this place in the morning. It’s a reals shame because we have been loyal customers since they opened. It’s just very sad and very soon, I could see us no longer patronizing this Dunkn. It’s going downhill and not slowly, very quickly. I literally just left there and heard them complaining about me over the one speaker because apparently ordering 8 minutes ahead on the mobile app is still not enough time for them. Not to mention they only had 2 types of donuts to choose from and we out of everything else. To be frank, we are just over it and it’s not worth the trouble of coming back.
Atmosphere: 1
Food: 1
Service: 1
Layne R
Drive thru worker refused to give me change 50 cents lol garbage typical for this place though
Asked for hot tea, while trying to grab it lid popped off and burnt my staff, I drove off so that I could wipe my car to avoid traffic behind me went back to order same thing and the manager is like you drove off so we can't replace it. Burnt my hand and they wouldn't replace the tea. Won't be back
Atmosphere: 1
Service: 1
Fran B
This is by far the worst Dunkin’ Donuts I have ever been to! Everything sucks from the food to the service and the worst part is they’re always overcharging. The food literally comes out half cooked and like they just threw it together. The drinks are never made right and. They don’t honor any of the specials that’s going on and I will never spend money here again!! Time for new management and fire the staff and start over!! One star is really too generous!
Atmosphere: 1
Food: 1
Service: 1
Christian Gonzalez
I had a bad experience at this Dunkin’. The guy at the front, Cameron, was really rude. He acted like he didn’t want to be there and didn’t care about anything, customer service needs to improve.
Atmosphere: 1
Food: 2
Service: 1
Jose Esparza
I don’t usually leave reviews, but the experience we just had was absolutely unacceptable. From the moment we began ordering, the service was rude and unprofessional. The employee at the intercom, Payshence, was rushing us through our order and had a noticeably impatient tone. When we pulled up to the window, she gave us a stank look, slammed the sliding window shut, and acted completely dismissive.
When we politely confronted her about her attitude, instead of apologizing or even attempting to de-escalate the situation, she started yelling and loudly insisting she wasn’t being rude—making the whole situation even more uncomfortable and unnecessary.
To make matters worse, half of our order was missing, and we were left waiting for at least 15 more minutes after already waiting a considerable amount of time. There was no apology, no explanation—just more attitude.
This kind of treatment is completely unacceptable and reflects very poorly on this establishment. I sincerely hope management takes this feedback seriously and addresses both the customer service issues and the lack of order accuracy and efficiency. Nobody should be made to feel disrespected when they’re simply trying to get a meal.
Atmosphere: 1
Food: 1
Service: 1
Robel Dispa
Horrible services. They gave me cold sandwiches. Bad customer service
Horrible service never spend your money here employees are rude and food is nasty waste of money
Atmosphere: 1
Food: 1
Service: 1
Hahaha never again: this will eventually shut down from poor management.
Stopped by the store in Princeton to get donuts, munchkins, and coffee but decided to walk out because it was disgusting.
First of all the music was blasting and we could not hear the soft spoken cashier. I had to ask her to speak up. Then when we walked over to pick out the donuts/munchkins, we noticed a bunch of flies literally feeding off the icing on the donuts and flying around the munchkins!!
I immediately asked why there were lots of flies on the pastries and the girl apologized and said I don’t know I’m so sorry and proceeded to ask us what we wanted!!!! 😳
We also noticed the coffee syrups had flies flying around as well! This was our first time at this location and definitely our last. NO WONDER IT WAS EMPTY!
Thank goodness we decided to go inside and did not use the drive thru! We would’ve been eating fly regurgitated donut/munchkins. Yuk!!! 🤮
Atmosphere: 1
Food: 1
Service: 1
The new manager DJ, was very nice and made you feel welcomed as soon as you walked in the store. The staff was nice and efficient! Will be back!
Atmosphere: 5
Food: 5
Service: 5
Always out of stuff and gets your order wrong
Had an issue with my order and went in to talk to a manager, Jayveon the new manager was extremely helpful and corrected the previous days issue and made me feel that things will get better at this local dunkin that I literally go to everyday! Keep up the good work!
My daughter went in there and she’s little and had to number 2 there was no toilet paper at all in there
Atmosphere: 1
Food: 1
Service: 1
I had a very disappointing experience at this Dunkin’. The staff displayed extremely arrogant and aggressive behavior. One of the employees even showed me the middle finger without any provocation. There was no greeting, no courtesy, and absolutely no professionalism. As an Indian customer, I couldn’t help but feel that their behavior was racially motivated. I will never be returning to this location.
I had to go back and change my review. This Dunkn used to be GREAT. Back when the friendliest people worked there like Ms Pat and Amber. Now, it’s terrible. Half the time people won’t even reciprocate basic manners. I can say please and thank you repeatedly and they just don’t respond, they seem as if they hate coming to work and don’t want to be bothered. On multiple occasions we have to park after going through the drive thru and go back inside to have things fixed. We use the app a lot and come here almost daily, but yet the orders are consistently wrong and the service is terrible. I don’t understand what happened, maybe the management shift was a really bad idea. I now wait until I am near my job in Plano and go out of the way to go to a Dunkn over there so I don’t have to deal with this place in the morning. It’s a reals shame because we have been loyal customers since they opened. It’s just very sad and very soon, I could see us no longer patronizing this Dunkn. It’s going downhill and not slowly, very quickly. I literally just left there and heard them complaining about me over the one speaker because apparently ordering 8 minutes ahead on the mobile app is still not enough time for them. Not to mention they only had 2 types of donuts to choose from and we out of everything else. To be frank, we are just over it and it’s not worth the trouble of coming back.
Atmosphere: 1
Food: 1
Service: 1
Drive thru worker refused to give me change 50 cents lol garbage typical for this place though
Service: 1
Restaurantji Recommends
Asked for hot tea, while trying to grab it lid popped off and burnt my staff, I drove off so that I could wipe my car to avoid traffic behind me went back to order same thing and the manager is like you drove off so we can't replace it. Burnt my hand and they wouldn't replace the tea. Won't be back
Atmosphere: 1
Service: 1
This is by far the worst Dunkin’ Donuts I have ever been to! Everything sucks from the food to the service and the worst part is they’re always overcharging. The food literally comes out half cooked and like they just threw it together. The drinks are never made right and. They don’t honor any of the specials that’s going on and I will never spend money here again!! Time for new management and fire the staff and start over!! One star is really too generous!
Atmosphere: 1
Food: 1
Service: 1
I had a bad experience at this Dunkin’. The guy at the front, Cameron, was really rude. He acted like he didn’t want to be there and didn’t care about anything, customer service needs to improve.
Atmosphere: 1
Food: 2
Service: 1
I don’t usually leave reviews, but the experience we just had was absolutely unacceptable. From the moment we began ordering, the service was rude and unprofessional. The employee at the intercom, Payshence, was rushing us through our order and had a noticeably impatient tone. When we pulled up to the window, she gave us a stank look, slammed the sliding window shut, and acted completely dismissive.
When we politely confronted her about her attitude, instead of apologizing or even attempting to de-escalate the situation, she started yelling and loudly insisting she wasn’t being rude—making the whole situation even more uncomfortable and unnecessary.
To make matters worse, half of our order was missing, and we were left waiting for at least 15 more minutes after already waiting a considerable amount of time. There was no apology, no explanation—just more attitude.
This kind of treatment is completely unacceptable and reflects very poorly on this establishment. I sincerely hope management takes this feedback seriously and addresses both the customer service issues and the lack of order accuracy and efficiency. Nobody should be made to feel disrespected when they’re simply trying to get a meal.
Atmosphere: 1
Food: 1
Service: 1
Horrible services. They gave me cold sandwiches. Bad customer service
Atmosphere: 1
Food: 1
Service: 1
Loading...