Rice Pot Express
1049 N Preston Rd #40, Prosper
(972) 347-9399
Recent Reviews
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I picked out the spicy seafood noodle bowl which was just the right amount of spice I was looking for and very good noodles. Also the chicken wonton soup hit the spot!
Atmosphere: 4
Food: 4
Service: 4
It is infrequent that a meal inspires me to write a review or evokes such a strong emotional response. However, this particular dining experience truly distinguished itself. I had anticipated an ordinary meal, but to my pleasant surprise, the orange chicken was exceptionally crispy, and they utilized fresh oranges. The service was prompt, and I even secured a convenient parking space. Upon returning to my workplace, I would undoubtedly award this restaurant six stars if that were an option, solely based on the exquisite flavor.
Atmosphere: 3
Food: 5
Service: 5
Food was ok, but a bit dry. The service was terrible. I doubt we will go back.
Atmosphere: 1
Food: 2
Service: 1
I see everyone is talking about the lady that takes the orders. đ¤Śđžââď¸ They should definitely get someone else to answer the phone and take orders because she makes them look bad. I placed an online order and called after to see if I could have shrimp fried rice with my orange chicken instead of plain fried rice. She said no they donât do that.. ok, cool whatever! Finally got the food delivered after 40 mins (I live 6 mins from the restaurant..thatâs what I get for being lazy lol)
Anywho.. opened the food and started eating.. 1. The rice didnât even look like fried rice because of how light it was. 2. It tasted just like brown rice . Which is what I was given, plain brown rice, no eggs, no veggies. I called right back and told the same lady that I ordered fried rice and was given brown rice. She said âokâ I said ok, thatâs not what I ordered, is someone gonna bring me the fried rice that I ordered. She replied we gave you fried rice with a little egg in it. I said maam this is not fried and there are no eggs in it, she said I said a little eggs .đ¤Śđžââď¸ MAâAM THERE ARE NOOO EGGS IN HERE, not even a little! Then she said we donât have brown rice on the menu, thatâs our fried rice. I said maâam I saw brown rice as an option on your menu. She kept saying no they donât have it. I finally gave up and said this was my first time ever trying you all and I wonât be back! Yall gotta do better man!! Here is a pic of the BROWN RICE that is on THEIR MENU!! Smh
Food: 3
Service: 1
The worst place to eat, not because of the food, but because of the woman who has a terrible character. The worst customer service. If she is the owner, she should take care of herself. If not, what a shame. The owners should not pay attention to customer service. I will not go back.
Atmosphere: 1
Service: 1
Found metal shard in my food. To anybody reading this, if you ever decide to order from here, sift through your food carefullyđ...
Worst service ever! The lady at the front was extremely rude. She automatically brought me a Hispanic translator, even though I speak perfect English. Just because Iâm Hispanic doesnât mean I canât speak English! That in itself felt very discriminatory. On top of that, she couldnât even speak English properly herself.
All I asked was a simple question: âWhat sizes do you have?â Instead of helping, she rushed me through my order like she couldnât be bothered, this was my very first time there. It was obvious she just wanted to go back to sitting around and playing on her iPad instead of providing actual customer service.
I left feeling unwelcome and judged. Definitely not a place I would recommend!
Atmosphere: 1
Food: 3
Service: 1
We havenât ordered in awhile, it was awesome! Flavor of everything was on point! Good job Guys
Food: 5
Service: 5
If you are black I wouldnât go to this restaurant. The woman who is at the front with glasses look me right in my face and said âShe will not give me a pickup order because I am Blackâ.
They keep forgetting items in their delivery. Really liked them before, but definitely gone down hill.
Atmosphere: 3
Food: 3
Service: 5
Restaurantji Recommends
Ordered wings rice and wontons. Everything was old. This stuff had to be out since yesterday and they just recooked it. Wonât be eating here anymore.
Atmosphere: 1
Food: 1
Service: 1
The best!!! Hot and fresh!
Absolutely disrespectful customer service from the old lady with purple hair, even when just simply picking up a to go order. She will be the sole reason why I never come back.
I am highly disappointed with their customer service. We have been going to eat at this restaurant for over 5 years. Man that it is one of the few Chinese restaurants in town. Sadly They showed that true colors. We just need to use the restroom since we were using the cleaners next to it, They denied, us saying we cannot use the bathroom unless we buy something. We are regular customers, but if this is how they treat customers who are actually bringing business to them on other occasions. I will never eat here again...
Would have foolish way to lose a customer.
Register was rude. Did not greet when I arrived and tried to make it a problem that I had got there 10min early for my online order.
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