I drove over an hour from Plano specifically for a promotion I signed up for at this very store. Before I could even show my phone, the front counter employee— was already shaking her head. She clearly had no interest in even trying to enter the order. Instead, she flatly claimed “we don’t participate,” despite the fact that I was able to redeem the coupon in the Smashburger app for this exact location.
When I asked if a manager could kindly override it, she immediately dismissed me: “No, a manager isn’t here and he’d say the same thing.” I explained I’d just driven an hour, and she responded with, “That’s too bad,” wearing the most dead, uncaring expression I’ve ever seen in customer service. She acted like my request was personally inconveniencing her — as if typing in an order would ruin her day.
And here’s the kicker: by the end of the interaction, after it became clear I was still getting my deal, she started to say “Have a good day,” then cut herself off and muttered “Have a—” before walking away. How does my coupon affect her in any way? It doesn’t — unless she simply had a personal problem with me.
If this is how Smashburger operates — refusing to honor their own promotions, hiring staff who bring personal grudges to work, and showing zero care for a loyal customer’s time — then they’ve lost me for good. Smashburger used to be one of my favorite places, but clearly, customer service is dead here. And what do you know , she was just lying . It worked online like a charm. This location should loose the ability to carry the Smashburger name . They are clearly just ruining the good name of Smashburger .. you can tell by these reviews of raw burgers and expired milk .
Atmosphere: 1
Food: 1
Service: 1
Marcus Hayle
Smashburger is normally good and its pretty hard to mess up a hamburger IMO. However my burger came with no lettuce, no tomatoes. Even though I was starving and had been craving a burger for a week, it still didn't taste good.
Atmosphere: 4
Food: 2
Service: 4
Jeff Pettit
Pretty good burger here but the bacon tasted old and hard like it had been sitting under a heat lamp for too long. All In all pretty solid though.
Atmosphere: 4
Food: 4
Service: 4
Rozmin M
I got a single smash Colorado burger. It tasted good at first, but the more I ate it, the more I realized it was extremely oily and salty. I tossed about 1/4 of the burger away near the end, because I couldn't tolerate it anymore.
Atmosphere: 4
Food: 3
Service: 5
Jonathan K
Got a double classic smash. Doesn't look like they smashed it might as well just call it a double cheeseburger not crispy at all like it should be. This was the worse smash burger I have been to.
Atmosphere: 2
Food: 2
Service: 2
Abhinav Badagouni
Ordered bean burger. Prep is so bad, they just smashed the whole patty
Atmosphere: 3
Food: 2
Service: 3
Terell Cross
Amazing i enhoyedthe burgers 🍔 just a bit pricy spent 40 on two meals. But evetthing is al carte
Atmosphere: 5
Food: 5
Service: 5
Chandru Sundaresan
Ordered for takeout, Didnt taste good at all and kids hatted it.
Atmosphere: 4
Food: 1
Service: 4
Fahim Lalani
Super friendly and amazingly delicious food
Atmosphere: 5
Food: 5
Service: 5
Moises Perezcid
Smashburger never disappoints! The burgers are always fresh, juicy, and packed with flavor—definitely my go-to spot whenever I’m craving a good burger. The place is consistently clean, and the service is quick and friendly every time. Highly recommend for anyone who wants a satisfying, quality meal!
First time experience with Smash Burgers. The burger? Not as big as I thought it would be, but it was really good. I got there fries and wasn't expecting much. Until I realized they had been covered in garlic butter. Seriously? Greatest idea ever.
Atmosphere: 5
Food: 5
Service: 5
Lindsay Brown
Family friendly restaurant. Love the smash fries!
Atmosphere: 5
Food: 5
Service: 5
Donnie Wilson
Great food, great service. Best burgers in Prosper.
Atmosphere: 5
Food: 5
Service: 5
Joe Guinn
From Wichita ks one to Dallas quite often we used to have a smash burger a long time ago in Wichita but closed this place has always been on my list to try and it did not disappoint food and service was amazing burger was so hot off the grill you had to let it cool for a second soo good will definitely be back
I drove over an hour from Plano specifically for a promotion I signed up for at this very store. Before I could even show my phone, the front counter employee— was already shaking her head. She clearly had no interest in even trying to enter the order. Instead, she flatly claimed “we don’t participate,” despite the fact that I was able to redeem the coupon in the Smashburger app for this exact location.
When I asked if a manager could kindly override it, she immediately dismissed me: “No, a manager isn’t here and he’d say the same thing.” I explained I’d just driven an hour, and she responded with, “That’s too bad,” wearing the most dead, uncaring expression I’ve ever seen in customer service. She acted like my request was personally inconveniencing her — as if typing in an order would ruin her day.
And here’s the kicker: by the end of the interaction, after it became clear I was still getting my deal, she started to say “Have a good day,” then cut herself off and muttered “Have a—” before walking away. How does my coupon affect her in any way? It doesn’t — unless she simply had a personal problem with me.
If this is how Smashburger operates — refusing to honor their own promotions, hiring staff who bring personal grudges to work, and showing zero care for a loyal customer’s time — then they’ve lost me for good. Smashburger used to be one of my favorite places, but clearly, customer service is dead here. And what do you know , she was just lying . It worked online like a charm. This location should loose the ability to carry the Smashburger name . They are clearly just ruining the good name of Smashburger .. you can tell by these reviews of raw burgers and expired milk .
Atmosphere: 1
Food: 1
Service: 1
Smashburger is normally good and its pretty hard to mess up a hamburger IMO. However my burger came with no lettuce, no tomatoes. Even though I was starving and had been craving a burger for a week, it still didn't taste good.
Atmosphere: 4
Food: 2
Service: 4
Pretty good burger here but the bacon tasted old and hard like it had been sitting under a heat lamp for too long. All In all pretty solid though.
Atmosphere: 4
Food: 4
Service: 4
I got a single smash Colorado burger. It tasted good at first, but the more I ate it, the more I realized it was extremely oily and salty. I tossed about 1/4 of the burger away near the end, because I couldn't tolerate it anymore.
Atmosphere: 4
Food: 3
Service: 5
Got a double classic smash. Doesn't look like they smashed it might as well just call it a double cheeseburger not crispy at all like it should be. This was the worse smash burger I have been to.
Atmosphere: 2
Food: 2
Service: 2
Ordered bean burger. Prep is so bad, they just smashed the whole patty
Atmosphere: 3
Food: 2
Service: 3
Amazing i enhoyedthe burgers 🍔 just a bit pricy spent 40 on two meals. But evetthing is al carte
Atmosphere: 5
Food: 5
Service: 5
Ordered for takeout, Didnt taste good at all and kids hatted it.
Atmosphere: 4
Food: 1
Service: 4
Super friendly and amazingly delicious food
Atmosphere: 5
Food: 5
Service: 5
Smashburger never disappoints! The burgers are always fresh, juicy, and packed with flavor—definitely my go-to spot whenever I’m craving a good burger. The place is consistently clean, and the service is quick and friendly every time. Highly recommend for anyone who wants a satisfying, quality meal!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
First time experience with Smash Burgers. The burger? Not as big as I thought it would be, but it was really good. I got there fries and wasn't expecting much. Until I realized they had been covered in garlic butter. Seriously? Greatest idea ever.
Atmosphere: 5
Food: 5
Service: 5
Family friendly restaurant. Love the smash fries!
Atmosphere: 5
Food: 5
Service: 5
Great food, great service. Best burgers in Prosper.
Atmosphere: 5
Food: 5
Service: 5
From Wichita ks one to Dallas quite often we used to have a smash burger a long time ago in Wichita but closed this place has always been on my list to try and it did not disappoint food and service was amazing burger was so hot off the grill you had to let it cool for a second soo good will definitely be back
Atmosphere: 5
Food: 5
Service: 5
The best burger ever
Atmosphere: 5
Food: 5
Service: 5
Loading...