Horrible customer service, the girl at the front had an attitude issue when she made the smoothie wrong.
L V
Kristin is such a good help for the store. She helped me pick out a simpler way of ordering my drink and convinced me to get the app
Atmosphere: 5
Food: 5
Service: 5
js
Ordered a smoothie and it taste like ice hardly with any fruits,couldn't even drink half of it , will not be ordering it from here anymore
Cynthia Castillo
So goooooddddđđđ
Atmosphere: 5
Food: 5
Service: 5
Adrian De La Rosa
It was my first time here at smoothie king and I was having such a bad day. The manager miss Nicole Cleary was very helpful and patient with my indecisiveness. She helped me pick out the perfect pre workout and was very informative on certain ingredients. I will definitely be coming back to this location again!
Atmosphere: 5
Food: 5
Service: 5
Mufaddal Hussain
Young kid on the counter showing a lot of attitude
Atmosphere: 2
Food: 4
Service: 1
Cleo Johnson
Amazing and top tier service by Christian and Dylan. Very fast at what theyâre doing. Was in and out of there in five minutes. Very friendly too.
Atmosphere: 5
Food: 5
Service: 5
Dalton Hill
I arrived at 8am and stayed for 15 minutes and the store never opened. Store hours indicate an 8am opening on Saturdays.
Atmosphere: 1
Food: 1
Service: 1
My Account
I visited at 8:52pm 12/19/24 with dylan. Instead of using the tin metal measuring cups for accuracy as he is supposed to, he used a plastic smoothie king cup of 4 heapings. When I got in my car and tasted the smoothie, it taste like water. I went back in at 8:55 and informed the employee it taste like water because theres too much ice. When he reached for the plastic cup again with the remake, I asked why he was not using the measuring cup. He then irrelevantly and rudely stated that they were closing. I then stated that may be a reason why my smoothie isnt being made correctly. To which he replied, I know the measurements and you came when we are about to close. I was on the phone so I did not have time to get a refund and have my order remade a third time due to still tasting like water. If i wasnt on the phone, there would have been an escalation as he was wildly inappropriate and unprofessional. Smoothie king customer service is poorer by the day at multiple locations. I visited nother location 4 days prior in Frisco on preston and the female employee claimed to have no ingredients to make smoothies because they were understaffed. I drove 15 minutes to smoothie king just for the door to be open like they were serving, no ingredients to be out and ready to make smoothies, the employee to not be professionally in uniform & to tell me smoothie king is understaffed and she cant make smoothies. Definitely not spending more money with sk as they are all hiring young, lazy and insane children and I cant keep wasting valuable time. I spend $12 nearly every day of each week to experience consistently poor service and smoothies. I pay that amount for convenience. Im definitely losing more than im gaining with smoothie king. Definitely not any value of any kind either financially, time-wise, or service-wise. Time for a nutri bullet. Done with sk
Catarina Valencia
Iâll second the ârudeâ employee review below. Iâve worked food industry for years. I came in very excited to get the $5 friday offer. While I ordered my drink I asked to confirm this was still a thing. Call me paranoid. Or intuition. I sat down afterwards and noticed I paid $12âŠI asked the little teenage boy who took my order if I accidentally got charged more, which would have been fine if that was the case and we could have corrected it no problem. Instead, he told me in order to get the $5 drink I needed the app. Thatâs never been a thing. Iâve gotten severalllllll over the years. I asked if this was a new thing, and he doubled down, he lied and said no, with a horrible attitude?? If it was a new thing, that would have been annoying after the fact, but at least he could have told me when I confirmed before I checked out. But he didnât. He then said because I subbed almond butter instead of the fruit, thatâs why it cost more. Which again is incorrect and a lie. He again had an attitude with the intent of being ugly. On top of that, I ordered the chocolate gladiator. He ordered the wrong drink that didnât have chocolate as an option on the big menu, so the POS mustâve somehow let him give me the wrong drink with chocolate? I only know this bc he became very combative and somehow kept shifting blame onto me? Once I read the flavors on the big menu he looked at the POS and said âYEP we do chocolate for the Activatorâ Does it LOOK like a customer would see the POS and then order a drink that does not exist on the big menu? At this point, Iâve lost my cool and asked for a refund, with the receipt he never gave me or asked to give me. The manager then came out and told me the app thing is from a NEW PROMOTIONAL OFFER that ends soon btw, and is not the $5 Fridays. Did it have to get to that point? No.
Honestly, horrible and entitled little boy made my experience so unpleasant. Imagine if he let me know of the offer when I asked before I checked out? Why not PROMOTE the PROMOTIONAL offer especially when asked? Like I said, I mustâve intuitively asked bc I was paranoid something would go wrong. Which leads to the employee wanting to go head to head with a customer based off ignorance and entitlement? So lazy.
Iâm discouraging anyone I know from this location. The other reviews say enough.
The people that work there are very rude and don't even tall to you. Whenever I ask a question they limit there words was very rude. Will never come back there
Atmosphere: 1
Service: 1
Recommended dishes: Go Coconuts Bowl
Lana Rangel
Every time I walk in here, the employees put a smile on my face. they make the smoothie the best out of anywhere I've ever been p they make the smoothie is the best out of anywhere I've ever been.
Atmosphere: 5
Food: 5
Service: 5
N. Scott
The staff is kind. Kindness goes a long way.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Natures Blend
Pepper
Everyone is very friendly service is excellent one of my favorite places to go.
Horrible customer service, the girl at the front had an attitude issue when she made the smoothie wrong.
Kristin is such a good help for the store. She helped me pick out a simpler way of ordering my drink and convinced me to get the app
Atmosphere: 5
Food: 5
Service: 5
Ordered a smoothie and it taste like ice hardly with any fruits,couldn't even drink half of it , will not be ordering it from here anymore
So goooooddddđđđ
Atmosphere: 5
Food: 5
Service: 5
It was my first time here at smoothie king and I was having such a bad day. The manager miss Nicole Cleary was very helpful and patient with my indecisiveness. She helped me pick out the perfect pre workout and was very informative on certain ingredients. I will definitely be coming back to this location again!
Atmosphere: 5
Food: 5
Service: 5
Young kid on the counter showing a lot of attitude
Atmosphere: 2
Food: 4
Service: 1
Amazing and top tier service by Christian and Dylan. Very fast at what theyâre doing. Was in and out of there in five minutes. Very friendly too.
Atmosphere: 5
Food: 5
Service: 5
I arrived at 8am and stayed for 15 minutes and the store never opened. Store hours indicate an 8am opening on Saturdays.
Atmosphere: 1
Food: 1
Service: 1
I visited at 8:52pm 12/19/24 with dylan. Instead of using the tin metal measuring cups for accuracy as he is supposed to, he used a plastic smoothie king cup of 4 heapings. When I got in my car and tasted the smoothie, it taste like water. I went back in at 8:55 and informed the employee it taste like water because theres too much ice. When he reached for the plastic cup again with the remake, I asked why he was not using the measuring cup. He then irrelevantly and rudely stated that they were closing. I then stated that may be a reason why my smoothie isnt being made correctly. To which he replied, I know the measurements and you came when we are about to close. I was on the phone so I did not have time to get a refund and have my order remade a third time due to still tasting like water. If i wasnt on the phone, there would have been an escalation as he was wildly inappropriate and unprofessional. Smoothie king customer service is poorer by the day at multiple locations. I visited nother location 4 days prior in Frisco on preston and the female employee claimed to have no ingredients to make smoothies because they were understaffed. I drove 15 minutes to smoothie king just for the door to be open like they were serving, no ingredients to be out and ready to make smoothies, the employee to not be professionally in uniform & to tell me smoothie king is understaffed and she cant make smoothies. Definitely not spending more money with sk as they are all hiring young, lazy and insane children and I cant keep wasting valuable time. I spend $12 nearly every day of each week to experience consistently poor service and smoothies. I pay that amount for convenience. Im definitely losing more than im gaining with smoothie king. Definitely not any value of any kind either financially, time-wise, or service-wise. Time for a nutri bullet. Done with sk
Iâll second the ârudeâ employee review below. Iâve worked food industry for years. I came in very excited to get the $5 friday offer. While I ordered my drink I asked to confirm this was still a thing. Call me paranoid. Or intuition. I sat down afterwards and noticed I paid $12âŠI asked the little teenage boy who took my order if I accidentally got charged more, which would have been fine if that was the case and we could have corrected it no problem. Instead, he told me in order to get the $5 drink I needed the app. Thatâs never been a thing. Iâve gotten severalllllll over the years. I asked if this was a new thing, and he doubled down, he lied and said no, with a horrible attitude?? If it was a new thing, that would have been annoying after the fact, but at least he could have told me when I confirmed before I checked out. But he didnât. He then said because I subbed almond butter instead of the fruit, thatâs why it cost more. Which again is incorrect and a lie. He again had an attitude with the intent of being ugly. On top of that, I ordered the chocolate gladiator. He ordered the wrong drink that didnât have chocolate as an option on the big menu, so the POS mustâve somehow let him give me the wrong drink with chocolate? I only know this bc he became very combative and somehow kept shifting blame onto me? Once I read the flavors on the big menu he looked at the POS and said âYEP we do chocolate for the Activatorâ Does it LOOK like a customer would see the POS and then order a drink that does not exist on the big menu? At this point, Iâve lost my cool and asked for a refund, with the receipt he never gave me or asked to give me. The manager then came out and told me the app thing is from a NEW PROMOTIONAL OFFER that ends soon btw, and is not the $5 Fridays. Did it have to get to that point? No.
Honestly, horrible and entitled little boy made my experience so unpleasant. Imagine if he let me know of the offer when I asked before I checked out? Why not PROMOTE the PROMOTIONAL offer especially when asked? Like I said, I mustâve intuitively asked bc I was paranoid something would go wrong. Which leads to the employee wanting to go head to head with a customer based off ignorance and entitlement? So lazy.
Iâm discouraging anyone I know from this location. The other reviews say enough.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The people that work there are very rude and don't even tall to you. Whenever I ask a question they limit there words was very rude. Will never come back there
Atmosphere: 1
Service: 1
Recommended dishes: Go Coconuts Bowl
Every time I walk in here, the employees put a smile on my face. they make the smoothie the best out of anywhere I've ever been p they make the smoothie is the best out of anywhere I've ever been.
Atmosphere: 5
Food: 5
Service: 5
The staff is kind. Kindness goes a long way.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Natures Blend
Everyone is very friendly service is excellent one of my favorite places to go.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: PB Delight
Amazing customers great customer service.
Atmosphere: 5
Food: 5
Service: 5
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