I normally don’t write reviews, but felt the need to get on here to give some kudos to the service at this location. Yesterday I witnessed two young women (likely high school age) run the entire store on their own. I’ve been to many tropical smoothie locations and have never seen one experience such a rush of customers at one time as I did yesterday. After talking to the staff, I found out that they were supposed to have three team members that day, but one didn’t make it in that morning. Both ladies handled the store and their responsibilities to the best of their abilities and did so while being respectful to customers like myself. I didn’t catch the employee’s names, but I was there around noon on Saturday!
Atmosphere: 5
Food: 5
Service: 5
Peter Dubiel
The employees don’t have good training, they curse in front of customers. Bathrooms are disgusting.
Atmosphere: 1
Food: 3
Service: 1
Hannah Earles
I had one of the worst experiences in the food industry today at the Prosper Tropical Smoothie location. I feel I have the right to say this because I also work as a shift lead in a similar company (I won’t name it since I don’t associate my reviews with my workplace). With experience in food, drink, and customer service, I can confidently say the service and speed at this store were unacceptable and need serious improvement. I arrived at 10:53 AM. There were two people ahead of me: one in line and a mobile order pickup. Only two employees were working. The man in front of me left after waiting for a few minutes, which should’ve been a red flag. Now first in line, I waited nearly five minutes before being acknowledged. A girl with dark brown hair and glasses asked if I had a mobile order. I said no, I was placing one. Instead of taking it, she went back to her work, continuing to prepare mobile orders for customers who weren’t even there. It took a full 20 minutes from my arrival just to place my order. I was patient because I know what it’s like to fall behind on mobile orders. But when the same employee asked me again if I had a mobile order—after I’d already told her I didn’t—I had to repeat myself before she finally took my order. All I ordered was one banana flatbread and one smoothie. I was the first in line, yet it still took 20 minutes to even get the order placed. I could clearly see the screen, and there were maybe 4–5 pending orders. That’s not a rush; it’s manageable. I wasn’t going to write a review yet, but what happened next was worse. They continued prioritizing new mobile orders over in-store customers like me. By 11:20, I finally got my flatbread. I reminded the same girl with glasses that I still needed my smoothie, but she didn’t communicate this to her coworker. The coworker, who I later learned was named Kennedy, started making my smoothie but then left it sitting in the blender while she prepared other drinks, handing them out to customers who ordered after me. At nearly 11:30, worried about being late to work, I got up to check. Kennedy saw me watching, then eventually poured my smoothie into a cup. She handed it to me with the smoothie running down the sides because the lid wasn’t on. I didn’t mind the spill itself; it happens, but her reaction was the real problem. When I politely asked if she could wipe it down, she huffed, rolled her eyes, grabbed a napkin, and handed it to me in a passive-aggressive way, leaving me to wipe down and re-lid the drink myself. That kind of attitude is unacceptable, no matter how stressful the shift. I finally left at 11:33 AM. I had been there 40 minutes for a flatbread and a smoothie. Other reviews also mention slow service, so this is clearly a constant issue. To management at Prosper Tropical Smoothie: This was a preventable situation. Two employees on shift at that time is not enough. Staff need training in efficiency, communication, and most importantly, customer service. Rolling eyes at a customer and refusing to fix a mistake is not professional. Please address this with your team and improve your staffing and training.
Atmosphere: 1
Food: 1
Service: 1
MILAN SHAH
Caution:Prices here can be twice as much than nearby tropical smoothie cafes, like cookies, jalapeno corn etc.
Atmosphere: 2
Food: 4
Service: 4
Nikki Harris
I love tropical smoothie, but this location the employees need better training and to speed up. I’ve been here a few times and each time they are extremely slow. One time I waited 30 minutes for a wrap and two smoothies. And the wrap was only half full. Definitely need to invest in better training and oversight.
I got a Thai wrap and the portions are so ridiculously small! Definitely not the tropical smoothie standard. Also there was no peanut sauce in the wrap.
Atmosphere: 2
Food: 4
Service: 2
Carlos Salvetti
Try the pesto sandwich...
Atmosphere: 5
Food: 5
Service: 5
Soheil Buchholz
I love this place! The welcoming atmosphere, the sweet healthy smell of delicious beverages really made me feel like this place is the best place to be. Not only that but the customer service is outstanding as-well! Especially the kind lady, Lily that gave me my drinks was the sweetest person I’ve ever met. 10/10 experience, would 100% go again.
Atmosphere: 5
Food: 5
Service: 5
Larry Longnuts
I walk in and am greeted with a warm smile. “Hi, welcome in!” That was all I needed to hear. I ordered a Lil Limeberry and received it within 2 minutes! The young lady that made my order, Lily, was such a sweet angel! I’m gonna start calling her my little pumpkin! I truly believe that this place saved my life.
Atmosphere: 5
Food: 5
Service: 5
Joyce Gotchall
Jesse and his co workers were a blast great atmosphere and excellent smoothies . Highly recommend this Tropical Smoothie !!
Atmosphere: 5
Food: 5
Service: 5
Angela Gawlik
Jesse, Lily, and Gavin gave the best customer service. 1st time in and they offered me samples to try! So refreshing
Family went in by 8:30. Notified no longer cooking food for the day.
Zoe Zogleman
My go to for quick, easy and healthy. Quick and easy access to the high school and the products are great. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Y J
To Manager - My husband and I went in today and one of the employees that worked today had unacceptable behavior. There were two employees that worked today (5/26/2025 around 4:23pm) - a young black girl and a hispanic man. The black girl had a bunch of male friends there flirting and borderline harassing her for free food. The hispanic man even came up to us trying to remember our order because he was stressed how obnoxious those kids were. He even apologized and said that these kids were trouble. To make matters worse, they got our order wrong. We went back in and asked them to fix it. It took us over 30-35 mins just get two drinks and two items. The issue here is, your employees shouldn’t be messing around at work and causing mayhem. This unacceptable and there wasn’t a manager there to help the situation. It was absolutely out of control in there today and it really looks bad on this location.
Sophia M
Love the smoothies and their wraps! The staff is super hospitable
I normally don’t write reviews, but felt the need to get on here to give some kudos to the service at this location. Yesterday I witnessed two young women (likely high school age) run the entire store on their own. I’ve been to many tropical smoothie locations and have never seen one experience such a rush of customers at one time as I did yesterday. After talking to the staff, I found out that they were supposed to have three team members that day, but one didn’t make it in that morning. Both ladies handled the store and their responsibilities to the best of their abilities and did so while being respectful to customers like myself. I didn’t catch the employee’s names, but I was there around noon on Saturday!
Atmosphere: 5
Food: 5
Service: 5
The employees don’t have good training, they curse in front of customers. Bathrooms are disgusting.
Atmosphere: 1
Food: 3
Service: 1
I had one of the worst experiences in the food industry today at the Prosper Tropical Smoothie location. I feel I have the right to say this because I also work as a shift lead in a similar company (I won’t name it since I don’t associate my reviews with my workplace). With experience in food, drink, and customer service, I can confidently say the service and speed at this store were unacceptable and need serious improvement.
I arrived at 10:53 AM. There were two people ahead of me: one in line and a mobile order pickup. Only two employees were working. The man in front of me left after waiting for a few minutes, which should’ve been a red flag. Now first in line, I waited nearly five minutes before being acknowledged. A girl with dark brown hair and glasses asked if I had a mobile order. I said no, I was placing one. Instead of taking it, she went back to her work, continuing to prepare mobile orders for customers who weren’t even there.
It took a full 20 minutes from my arrival just to place my order. I was patient because I know what it’s like to fall behind on mobile orders. But when the same employee asked me again if I had a mobile order—after I’d already told her I didn’t—I had to repeat myself before she finally took my order. All I ordered was one banana flatbread and one smoothie. I was the first in line, yet it still took 20 minutes to even get the order placed. I could clearly see the screen, and there were maybe 4–5 pending orders. That’s not a rush; it’s manageable.
I wasn’t going to write a review yet, but what happened next was worse. They continued prioritizing new mobile orders over in-store customers like me. By 11:20, I finally got my flatbread. I reminded the same girl with glasses that I still needed my smoothie, but she didn’t communicate this to her coworker. The coworker, who I later learned was named Kennedy, started making my smoothie but then left it sitting in the blender while she prepared other drinks, handing them out to customers who ordered after me.
At nearly 11:30, worried about being late to work, I got up to check. Kennedy saw me watching, then eventually poured my smoothie into a cup. She handed it to me with the smoothie running down the sides because the lid wasn’t on. I didn’t mind the spill itself; it happens, but her reaction was the real problem. When I politely asked if she could wipe it down, she huffed, rolled her eyes, grabbed a napkin, and handed it to me in a passive-aggressive way, leaving me to wipe down and re-lid the drink myself. That kind of attitude is unacceptable, no matter how stressful the shift.
I finally left at 11:33 AM. I had been there 40 minutes for a flatbread and a smoothie. Other reviews also mention slow service, so this is clearly a constant issue.
To management at Prosper Tropical Smoothie: This was a preventable situation. Two employees on shift at that time is not enough. Staff need training in efficiency, communication, and most importantly, customer service. Rolling eyes at a customer and refusing to fix a mistake is not professional. Please address this with your team and improve your staffing and training.
Atmosphere: 1
Food: 1
Service: 1
Caution:Prices here can be twice as much than nearby tropical smoothie cafes, like cookies, jalapeno corn etc.
Atmosphere: 2
Food: 4
Service: 4
I love tropical smoothie, but this location the employees need better training and to speed up. I’ve been here a few times and each time they are extremely slow. One time I waited 30 minutes for a wrap and two smoothies. And the wrap was only half full. Definitely need to invest in better training and oversight.
I got a Thai wrap and the portions are so ridiculously small! Definitely not the tropical smoothie standard. Also there was no peanut sauce in the wrap.
Atmosphere: 2
Food: 4
Service: 2
Try the pesto sandwich...
Atmosphere: 5
Food: 5
Service: 5
I love this place! The welcoming atmosphere, the sweet healthy smell of delicious beverages really made me feel like this place is the best place to be. Not only that but the customer service is outstanding as-well! Especially the kind lady, Lily that gave me my drinks was the sweetest person I’ve ever met. 10/10 experience, would 100% go again.
Atmosphere: 5
Food: 5
Service: 5
I walk in and am greeted with a warm smile. “Hi, welcome in!” That was all I needed to hear. I ordered a Lil Limeberry and received it within 2 minutes! The young lady that made my order, Lily, was such a sweet angel! I’m gonna start calling her my little pumpkin! I truly believe that this place saved my life.
Atmosphere: 5
Food: 5
Service: 5
Jesse and his co workers were a blast great atmosphere and excellent smoothies . Highly recommend this Tropical Smoothie !!
Atmosphere: 5
Food: 5
Service: 5
Jesse, Lily, and Gavin gave the best customer service. 1st time in and they offered me samples to try! So refreshing
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Jessie was fantastic, great service!
Atmosphere: 5
Food: 5
Service: 5
Family went in by 8:30. Notified no longer cooking food for the day.
My go to for quick, easy and healthy. Quick and easy access to the high school and the products are great. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
To Manager - My husband and I went in today and one of the employees that worked today had unacceptable behavior. There were two employees that worked today (5/26/2025 around 4:23pm) - a young black girl and a hispanic man. The black girl had a bunch of male friends there flirting and borderline harassing her for free food. The hispanic man even came up to us trying to remember our order because he was stressed how obnoxious those kids were. He even apologized and said that these kids were trouble. To make matters worse, they got our order wrong. We went back in and asked them to fix it. It took us over 30-35 mins just get two drinks and two items. The issue here is, your employees shouldn’t be messing around at work and causing mayhem. This unacceptable and there wasn’t a manager there to help the situation. It was absolutely out of control in there today and it really looks bad on this location.
Love the smoothies and their wraps! The staff is super hospitable
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