Do not recommend coming here. I made an online order for lunch with a friend at 1:12 pm today. we got there at 1:27 because it somehow takes them 15 minutes to make a simple flatbread (even though they always get the orders wrong). However, when my friend and I got there they made my friends order wrong, and I realized my order wasn’t even on their screen. I told them I had a receipt and $10 was already taken out of my bank account. The guy with a bun who I assume is manager argued saying it takes up to 15mins for orders to go through, so I reminded him i ordered the same time as my friend 16 minutes prior and they didn’t have it. I assume they just deleted it thinking it was a dupe of a different order. I then proceeded to tell him I had a receipt if he wanted to look but he didn’t care and didn’t even make my food or take a new order or anything. I started to get very impatient so I asked when J could get a refund if he refused to make the order i paid for!! They said they would call. They never did- and i had to leave empty handed to go back to school.
Atmosphere: 1
Food: 1
Service: 1
Jackson Riddle
the food is amazing, but the service is terrible. i ordered a box of chicken quesadillas and a smoothie. It took maybe 30 minutes for both to come out and my quesadillas were straight cheese and no chicken on them at all. this location definitely needs better employees and training
Atmosphere: 2
Food: 5
Service: 1
Danielle Leddy
Probably the slowest Tropical Smoothie I have ever been to. Second time it’s been like this. I try to be patient and understanding but when there’s only two young kids working, and one of them being very slow, you wonder if management doesn’t want to pay more employees to ensure faster service. I don’t think trying a third time would be worth it.
Atmosphere: 2
Food: 4
Service: 2
matador428
Reading past reviews , I wonder if management spoke with the staff. Just came in a few days ago and the staff was incredibly engaging and friendly. Placed my order and got it in 5-10 min for a meal and two smoothies. I left feeling happy because of how well they treated me. Love the smiles yall! And TSC food and smoothie just always hits the spot for me. I’ll be back and will update the review to see if it stays consistent. Have a blessed day!
Atmosphere: 5
Food: 5
Service: 5
Rhonda Lax
I use to be excited to have this smoothie place in my neighborhood. But for the last few visits, my smoothies have been chunky and today I was delivered someone else's order. When I contacted the driver, he said that's the bag he was given. This place needs to hire responsible adults to work. It appears to be a bunch of ill prepared and unconscious employees serving food. I'm so disappointed in the management staff for this type of service. I will not be going back and will not recommend anyone to this location.
Chai
Customer service is very bad. They took the order and while making it they are talking about me very loud so that I can hear them.
Atmosphere: 1
Food: 3
Service: 1
Marisa M
I normally don’t write reviews, but I feel I have no other option at this point. On September 30th, I purchased a smoothie at the Prosper location and discovered multiple pieces of plastic inside (photo attached of one piece). I had barely started drinking it, so I submitted a form for a refund, which I think is a very reasonable request.
Since then, I’ve made multiple attempts to resolve this issue:
Submitted two feedback forms on the company’s website.
Called the store and left a voicemail. (Which an employee told me the store number actually went directly to the manager and not the store, so I realistically called the manager)
Visited the store in person twice (Sunday night and Wednesday of this week), where I was told by the employees that they did not know how to issue refunds. The employees tried calling their manager both times, but they did not answer. On my second visit, I even left my name and phone number so the manager could follow up with me, yet I still have not been contacted.
The only reason I am leaving two stars instead of one is because of how kind and helpful the employees have been; they truly tried to assist me. Unfortunately, management has been completely unresponsive. It feels as if they are hoping I will give up, but I will not because I am not asking for anything unreasonable, I just want a refund for the smoothie I could not drink.
EDIT: As you can maybe see, the owner responded to my review and sent a link to a feedback form (which I had already filled out twice prior) to get my issue resolved. It has been a few days and still no one has reached out. That is why I have edited this review from 2 stars to 1.
Aubriana Trummel
I normally don’t write reviews, but felt the need to get on here to give some kudos to the service at this location. Yesterday I witnessed two young women (likely high school age) run the entire store on their own. I’ve been to many tropical smoothie locations and have never seen one experience such a rush of customers at one time as I did yesterday. After talking to the staff, I found out that they were supposed to have three team members that day, but one didn’t make it in that morning. Both ladies handled the store and their responsibilities to the best of their abilities and did so while being respectful to customers like myself. I didn’t catch the employee’s names, but I was there around noon on Saturday!
Atmosphere: 5
Food: 5
Service: 5
Peter Dubiel
The employees don’t have good training, they curse in front of customers. Bathrooms are disgusting.
Atmosphere: 1
Food: 3
Service: 1
Hannah Earles
I had one of the worst experiences in the food industry today at the Prosper Tropical Smoothie location. I feel I have the right to say this because I also work as a shift lead in a similar company (I won’t name it since I don’t associate my reviews with my workplace). With experience in food, drink, and customer service, I can confidently say the service and speed at this store were unacceptable and need serious improvement. I arrived at 10:53 AM. There were two people ahead of me: one in line and a mobile order pickup. Only two employees were working. The man in front of me left after waiting for a few minutes, which should’ve been a red flag. Now first in line, I waited nearly five minutes before being acknowledged. A girl with dark brown hair and glasses asked if I had a mobile order. I said no, I was placing one. Instead of taking it, she went back to her work, continuing to prepare mobile orders for customers who weren’t even there. It took a full 20 minutes from my arrival just to place my order. I was patient because I know what it’s like to fall behind on mobile orders. But when the same employee asked me again if I had a mobile order—after I’d already told her I didn’t—I had to repeat myself before she finally took my order. All I ordered was one banana flatbread and one smoothie. I was the first in line, yet it still took 20 minutes to even get the order placed. I could clearly see the screen, and there were maybe 4–5 pending orders. That’s not a rush; it’s manageable. I wasn’t going to write a review yet, but what happened next was worse. They continued prioritizing new mobile orders over in-store customers like me. By 11:20, I finally got my flatbread. I reminded the same girl with glasses that I still needed my smoothie, but she didn’t communicate this to her coworker. The coworker, who I later learned was named Kennedy, started making my smoothie but then left it sitting in the blender while she prepared other drinks, handing them out to customers who ordered after me. At nearly 11:30, worried about being late to work, I got up to check. Kennedy saw me watching, then eventually poured my smoothie into a cup. She handed it to me with the smoothie running down the sides because the lid wasn’t on. I didn’t mind the spill itself; it happens, but her reaction was the real problem. When I politely asked if she could wipe it down, she huffed, rolled her eyes, grabbed a napkin, and handed it to me in a passive-aggressive way, leaving me to wipe down and re-lid the drink myself. That kind of attitude is unacceptable, no matter how stressful the shift. I finally left at 11:33 AM. I had been there 40 minutes for a flatbread and a smoothie. Other reviews also mention slow service, so this is clearly a constant issue. To management at Prosper Tropical Smoothie: This was a preventable situation. Two employees on shift at that time is not enough. Staff need training in efficiency, communication, and most importantly, customer service. Rolling eyes at a customer and refusing to fix a mistake is not professional. Please address this with your team and improve your staffing and training.
Caution:Prices here can be twice as much than nearby tropical smoothie cafes, like cookies, jalapeno corn etc.
Atmosphere: 2
Food: 4
Service: 4
Nikki Harris
I love tropical smoothie, but this location the employees need better training and to speed up. I’ve been here a few times and each time they are extremely slow. One time I waited 30 minutes for a wrap and two smoothies. And the wrap was only half full. Definitely need to invest in better training and oversight.
I got a Thai wrap and the portions are so ridiculously small! Definitely not the tropical smoothie standard. Also there was no peanut sauce in the wrap.
Atmosphere: 2
Food: 4
Service: 2
Carlos Salvetti
Try the pesto sandwich...
Atmosphere: 5
Food: 5
Service: 5
Soheil Buchholz
I love this place! The welcoming atmosphere, the sweet healthy smell of delicious beverages really made me feel like this place is the best place to be. Not only that but the customer service is outstanding as-well! Especially the kind lady, Lily that gave me my drinks was the sweetest person I’ve ever met. 10/10 experience, would 100% go again.
Atmosphere: 5
Food: 5
Service: 5
Larry Longnuts
I walk in and am greeted with a warm smile. “Hi, welcome in!” That was all I needed to hear. I ordered a Lil Limeberry and received it within 2 minutes! The young lady that made my order, Lily, was such a sweet angel! I’m gonna start calling her my little pumpkin! I truly believe that this place saved my life.
Do not recommend coming here. I made an online order for lunch with a friend at 1:12 pm today. we got there at 1:27 because it somehow takes them 15 minutes to make a simple flatbread (even though they always get the orders wrong). However, when my friend and I got there they made my friends order wrong, and I realized my order wasn’t even on their screen. I told them I had a receipt and $10 was already taken out of my bank account. The guy with a bun who I assume is manager argued saying it takes up to 15mins for orders to go through, so I reminded him i ordered the same time as my friend 16 minutes prior and they didn’t have it. I assume they just deleted it thinking it was a dupe of a different order. I then proceeded to tell him I had a receipt if he wanted to look but he didn’t care and didn’t even make my food or take a new order or anything. I started to get very impatient so I asked when J could get a refund if he refused to make the order i paid for!! They said they would call. They never did- and i had to leave empty handed to go back to school.
Atmosphere: 1
Food: 1
Service: 1
the food is amazing, but the service is terrible. i ordered a box of chicken quesadillas and a smoothie. It took maybe 30 minutes for both to come out and my quesadillas were straight cheese and no chicken on them at all. this location definitely needs better employees and training
Atmosphere: 2
Food: 5
Service: 1
Probably the slowest Tropical Smoothie I have ever been to. Second time it’s been like this. I try to be patient and understanding but when there’s only two young kids working, and one of them being very slow, you wonder if management doesn’t want to pay more employees to ensure faster service. I don’t think trying a third time would be worth it.
Atmosphere: 2
Food: 4
Service: 2
Reading past reviews , I wonder if management spoke with the staff. Just came in a few days ago and the staff was incredibly engaging and friendly. Placed my order and got it in 5-10 min for a meal and two smoothies. I left feeling happy because of how well they treated me. Love the smiles yall! And TSC food and smoothie just always hits the spot for me. I’ll be back and will update the review to see if it stays consistent. Have a blessed day!
Atmosphere: 5
Food: 5
Service: 5
I use to be excited to have this smoothie place in my neighborhood. But for the last few visits, my smoothies have been chunky and today I was delivered someone else's order. When I contacted the driver, he said that's the bag he was given. This place needs to hire responsible adults to work. It appears to be a bunch of ill prepared and unconscious employees serving food. I'm so disappointed in the management staff for this type of service. I will not be going back and will not recommend anyone to this location.
Customer service is very bad. They took the order and while making it they are talking about me very loud so that I can hear them.
Atmosphere: 1
Food: 3
Service: 1
I normally don’t write reviews, but I feel I have no other option at this point. On September 30th, I purchased a smoothie at the Prosper location and discovered multiple pieces of plastic inside (photo attached of one piece). I had barely started drinking it, so I submitted a form for a refund, which I think is a very reasonable request.
Since then, I’ve made multiple attempts to resolve this issue:
Submitted two feedback forms on the company’s website.
Called the store and left a voicemail. (Which an employee told me the store number actually went directly to the manager and not the store, so I realistically called the manager)
Visited the store in person twice (Sunday night and Wednesday of this week), where I was told by the employees that they did not know how to issue refunds. The employees tried calling their manager both times, but they did not answer. On my second visit, I even left my name and phone number so the manager could follow up with me, yet I still have not been contacted.
The only reason I am leaving two stars instead of one is because of how kind and helpful the employees have been; they truly tried to assist me. Unfortunately, management has been completely unresponsive. It feels as if they are hoping I will give up, but I will not because I am not asking for anything unreasonable, I just want a refund for the smoothie I could not drink.
EDIT: As you can maybe see, the owner responded to my review and sent a link to a feedback form (which I had already filled out twice prior) to get my issue resolved. It has been a few days and still no one has reached out. That is why I have edited this review from 2 stars to 1.
I normally don’t write reviews, but felt the need to get on here to give some kudos to the service at this location. Yesterday I witnessed two young women (likely high school age) run the entire store on their own. I’ve been to many tropical smoothie locations and have never seen one experience such a rush of customers at one time as I did yesterday. After talking to the staff, I found out that they were supposed to have three team members that day, but one didn’t make it in that morning. Both ladies handled the store and their responsibilities to the best of their abilities and did so while being respectful to customers like myself. I didn’t catch the employee’s names, but I was there around noon on Saturday!
Atmosphere: 5
Food: 5
Service: 5
The employees don’t have good training, they curse in front of customers. Bathrooms are disgusting.
Atmosphere: 1
Food: 3
Service: 1
I had one of the worst experiences in the food industry today at the Prosper Tropical Smoothie location. I feel I have the right to say this because I also work as a shift lead in a similar company (I won’t name it since I don’t associate my reviews with my workplace). With experience in food, drink, and customer service, I can confidently say the service and speed at this store were unacceptable and need serious improvement.
I arrived at 10:53 AM. There were two people ahead of me: one in line and a mobile order pickup. Only two employees were working. The man in front of me left after waiting for a few minutes, which should’ve been a red flag. Now first in line, I waited nearly five minutes before being acknowledged. A girl with dark brown hair and glasses asked if I had a mobile order. I said no, I was placing one. Instead of taking it, she went back to her work, continuing to prepare mobile orders for customers who weren’t even there.
It took a full 20 minutes from my arrival just to place my order. I was patient because I know what it’s like to fall behind on mobile orders. But when the same employee asked me again if I had a mobile order—after I’d already told her I didn’t—I had to repeat myself before she finally took my order. All I ordered was one banana flatbread and one smoothie. I was the first in line, yet it still took 20 minutes to even get the order placed. I could clearly see the screen, and there were maybe 4–5 pending orders. That’s not a rush; it’s manageable.
I wasn’t going to write a review yet, but what happened next was worse. They continued prioritizing new mobile orders over in-store customers like me. By 11:20, I finally got my flatbread. I reminded the same girl with glasses that I still needed my smoothie, but she didn’t communicate this to her coworker. The coworker, who I later learned was named Kennedy, started making my smoothie but then left it sitting in the blender while she prepared other drinks, handing them out to customers who ordered after me.
At nearly 11:30, worried about being late to work, I got up to check. Kennedy saw me watching, then eventually poured my smoothie into a cup. She handed it to me with the smoothie running down the sides because the lid wasn’t on. I didn’t mind the spill itself; it happens, but her reaction was the real problem. When I politely asked if she could wipe it down, she huffed, rolled her eyes, grabbed a napkin, and handed it to me in a passive-aggressive way, leaving me to wipe down and re-lid the drink myself. That kind of attitude is unacceptable, no matter how stressful the shift.
I finally left at 11:33 AM. I had been there 40 minutes for a flatbread and a smoothie. Other reviews also mention slow service, so this is clearly a constant issue.
To management at Prosper Tropical Smoothie: This was a preventable situation. Two employees on shift at that time is not enough. Staff need training in efficiency, communication, and most importantly, customer service. Rolling eyes at a customer and refusing to fix a mistake is not professional. Please address this with your team and improve your staffing and training.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Caution:Prices here can be twice as much than nearby tropical smoothie cafes, like cookies, jalapeno corn etc.
Atmosphere: 2
Food: 4
Service: 4
I love tropical smoothie, but this location the employees need better training and to speed up. I’ve been here a few times and each time they are extremely slow. One time I waited 30 minutes for a wrap and two smoothies. And the wrap was only half full. Definitely need to invest in better training and oversight.
I got a Thai wrap and the portions are so ridiculously small! Definitely not the tropical smoothie standard. Also there was no peanut sauce in the wrap.
Atmosphere: 2
Food: 4
Service: 2
Try the pesto sandwich...
Atmosphere: 5
Food: 5
Service: 5
I love this place! The welcoming atmosphere, the sweet healthy smell of delicious beverages really made me feel like this place is the best place to be. Not only that but the customer service is outstanding as-well! Especially the kind lady, Lily that gave me my drinks was the sweetest person I’ve ever met. 10/10 experience, would 100% go again.
Atmosphere: 5
Food: 5
Service: 5
I walk in and am greeted with a warm smile. “Hi, welcome in!” That was all I needed to hear. I ordered a Lil Limeberry and received it within 2 minutes! The young lady that made my order, Lily, was such a sweet angel! I’m gonna start calling her my little pumpkin! I truly believe that this place saved my life.
Atmosphere: 5
Food: 5
Service: 5
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