Idk why some of the reviews are poorly rated. I’ve been coming to this location for a couple years, it’s prob been one time when my order doesn’t come out right but it was so minor. Every other time my order has been correct & the customer service is great. I’m wondering if ppl actually call about their complaints before giving a review 😕. Anyway this Taco Bell location is great!
Atmosphere: 5
Food: 5
Service: 5
Amber Malone
Amazing service! manager Ben is great! The team is happy and the atmosphere here is 10 ⭐️ also the food is fresh and perfect 🤩 amazing Job
Atmosphere: 5
Food: 5
Service: 5
Aktaa Patel
This was the worst Taco Bell I have ever been to. I am so ill after eating it. 0/10. The beans were not fresh and my whole meal tasted terrible.
John Burnett
Went through drive thru, didn't get what I ordered.
Food: 2
Service: 1
Denilson G.
The entire order we made was completely wrong. Items that we specifically asked for no sour cream had them. Meanwhile the items that we did want the sour cream, did not have them. When I went to complain there was actually a line of other people that also had their orders done wrong. When I went to complain, the worker took the half eaten food back.
Atmosphere: 1
Food: 1
Service: 1
Jason Rabel
It's taco bell, come on, you really want me to review that get real.
Atmosphere: 1
Food: 1
Service: 3
Juan Herrera
We asked for a 12 pack half soft, half hard and they gave us nothing but hard tacos
Food: 1
Noah Gomez
It's taco bell Most of the time it's on point
Rosy Chavez
I love this location because it always clean and the staff are always friendly. It is a busy store and using the kiosk for a faster service is recommended. Yet...there is the main issue. When ANYONE goes to the counter....NONE of the staff will acknowledge you. They will come by the counter to drop off items at the mobile/pick up drop off area and will not acknowledge your presencia and leave you standing there. You have to call them out to get their attention. The reason I still gave this store a 5 is because when I told one of the staff my concern about not being acknowledged. She was super sweet and apologized, also I saw how busy they were. As customers we want to be acknowledge.
W G C
It’s Taco Bell, do you need a review to tell you what it is?
Terrible service. Stood at counter for 10 minutes before anyone even spoke to me. Even when addressed, they ignored people
Phillip Richardson
The manager Ben was very rude to me at the counter would not take my order unless I did it on the computer thing up front. I was going to place a large order for the high-school here in river oaks and wanted to place the order at the register. From now on I can assure you we will never do any business with yall including all football games and any band activities or any field trips I volunteer for.
Amanda Gonzalez
Nobody helped us. Had to order at the kiosks. Asked for our cups and got an ugly look. Food was burnt. Literally started bleeding from biting into a chalupa. Chips were burnt. Everything we got was only half way. Couldn’t even enjoy our food.
Robert Cuba
Blah blah
Andrew Bellamy
Just drive thru it. Needed an extra drink aded to my order but didnt wanna hold the drive thru up so i walked in. 8 at night, not a single customer in the lobby except me and 4 employees will literally stare you up and down without saying a single word for however long you want to stand there trying to order. They wont say “hey we hid kiosk on the other side of that wall and you have to use that. Nope that would have took away from one of the 3 people putting half a teaspoon of taco meat on the tacos. They gotta be on the same pack of hamburger meat since the building opened with the way they rationing. Also after ordering a drink at the kiosk, i assumed after 5 more minutes of no one asking what i needed that i should just go get it from behind the counter myself. Finally the drive though girl happen to walk by and i stopped her. Morale is. You better not want meat, and they almost go out there way not to talk to you in any sort of way. Im not even sure double meat would be considered regular and another location
Idk why some of the reviews are poorly rated. I’ve been coming to this location for a couple years, it’s prob been one time when my order doesn’t come out right but it was so minor. Every other time my order has been correct & the customer service is great. I’m wondering if ppl actually call about their complaints before giving a review 😕. Anyway this Taco Bell location is great!
Atmosphere: 5
Food: 5
Service: 5
Amazing service! manager Ben is great! The team is happy and the atmosphere here is 10 ⭐️ also the food is fresh and perfect 🤩 amazing Job
Atmosphere: 5
Food: 5
Service: 5
This was the worst Taco Bell I have ever been to. I am so ill after eating it. 0/10. The beans were not fresh and my whole meal tasted terrible.
Went through drive thru, didn't get what I ordered.
Food: 2
Service: 1
The entire order we made was completely wrong. Items that we specifically asked for no sour cream had them. Meanwhile the items that we did want the sour cream, did not have them. When I went to complain there was actually a line of other people that also had their orders done wrong. When I went to complain, the worker took the half eaten food back.
Atmosphere: 1
Food: 1
Service: 1
It's taco bell, come on, you really want me to review that get real.
Atmosphere: 1
Food: 1
Service: 3
We asked for a 12 pack half soft, half hard and they gave us nothing but hard tacos
Food: 1
It's taco bell
Most of the time it's on point
I love this location because it always clean and the staff are always friendly. It is a busy store and using the kiosk for a faster service is recommended. Yet...there is the main issue. When ANYONE goes to the counter....NONE of the staff will acknowledge you. They will come by the counter to drop off items at the mobile/pick up drop off area and will not acknowledge your presencia and leave you standing there. You have to call them out to get their attention. The reason I still gave this store a 5 is because when I told one of the staff my concern about not being acknowledged. She was super sweet and apologized, also I saw how busy they were. As customers we want to be acknowledge.
It’s Taco Bell, do you need a review to tell you what it is?
Restaurantji Recommends
Terrible service. Stood at counter for 10 minutes before anyone even spoke to me. Even when addressed, they ignored people
The manager Ben was very rude to me at the counter would not take my order unless I did it on the computer thing up front. I was going to place a large order for the high-school here in river oaks and wanted to place the order at the register. From now on I can assure you we will never do any business with yall including all football games and any band activities or any field trips I volunteer for.
Nobody helped us. Had to order at the kiosks. Asked for our cups and got an ugly look. Food was burnt. Literally started bleeding from biting into a chalupa. Chips were burnt. Everything we got was only half way. Couldn’t even enjoy our food.
Blah blah
Just drive thru it. Needed an extra drink aded to my order but didnt wanna hold the drive thru up so i walked in. 8 at night, not a single customer in the lobby except me and 4 employees will literally stare you up and down without saying a single word for however long you want to stand there trying to order. They wont say “hey we hid kiosk on the other side of that wall and you have to use that. Nope that would have took away from one of the 3 people putting half a teaspoon of taco meat on the tacos. They gotta be on the same pack of hamburger meat since the building opened with the way they rationing. Also after ordering a drink at the kiosk, i assumed after 5 more minutes of no one asking what i needed that i should just go get it from behind the counter myself. Finally the drive though girl happen to walk by and i stopped her. Morale is. You better not want meat, and they almost go out there way not to talk to you in any sort of way. Im not even sure double meat would be considered regular and another location
Atmosphere: 1
Food: 2
Service: 1
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