Five Guys
1035 E Interstate 30 #105, Rockwall
(972) 722-0957
Recent Reviews
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Ordered 3 burgers, got home, order is wrong, so I guess i’m just out that money and food. Tried to call, called twice, no one answers, voicemail box is full. Unacceptable.
At these prices I expect my order to be correct.
The food is great. Most of the employees were awesome. There was one employee that was rushing. I think she was the manager because she seemed to tell the others what to do. She seems rude, yelling at the employees and had a bad attitude. Didn't smile at anyone. The other employees were nice smiling and very respectful to the customers.
Atmosphere: 4
Food: 5
Service: 5
This location is highly phenomenal in relations to their delicious food, refreshing beverages and kind staff. Excellent Five Guys Restaurant!!!!
Atmosphere: 5
Food: 5
Service: 5
11-8-2025
Hamburgers & fries were good.
The Reason for 3 Stars
The staff had the temperature Cranked Down to 60 Degrees inside.
When the Outdoor temperature was 69
Everyone had to eat outside
All tables were full outside.
No one wanted to eat inside because of the FREEZING temperatures
This happens every time we Visit.
My burger was great! A little expensive but I thought it was well worth it. All fresh ingredients and great customer service.
Atmosphere: 5
Food: 5
Service: 5
First time at a Five Guys ever, excellent experience. Staff was so sweet and helpful when I mentioned it was my first time and I am GF.
Cheese burger was perfect and made with care. I got it loaded minus a few items. It was prepped and packed in a separate area from other gluten containing orders.
The absolute best fries I have eaten in while. The large fry is large, shared between multiple people.
The only true negative for us was the price point.
Atmosphere: 5
Food: 5
Service: 5
Great location friendly,attentive staff I've been there several times same outcome I will continue to frequent this Five guys location👍👍👍👍👍👍
Atmosphere: 5
Food: 5
Service: 5
Placed order for delivery directly on their website. Then got notice that order was ready for pick up. Told him this is for delivery. They said they work with a third-party delivery service and I would have to contact them myself despite the fact that everything I did regarding placement of the order for delivery was directly on their website. Incredibly poor customer service that I've never experienced with them having placed many orders in the past. What totally sucks is since we now have to go pick up the order that's sitting there already made which means it will be 30 to 40 minutes old by the time it gets home. Totally ruined eating experience!
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Cheeseburger, Cajun Fries
Friendly staff
Clean establishment and the food is so fresh . Only come here for burgers !!
Great job !
Atmosphere: 5
Food: 5
Service: 5
We tried it all! My husband ordered what seemed to be one of everything! You can order everything as simple or as complicated as you want it and they'll make it for you!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very good burgers and I love the cajin fries!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
My niece and sister like it .
Bt they forgot about me last time I was just sitting there waiting for my milkshake and I stood up to see if I would get attention bt they didn't notice me so I can ask about my milkshake.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Bacon Cheeseburger, Pickles, Bacon Burger, French Fries, Little Hamburger, Cheeseburger
Five guys is always delicious!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Cheeseburger
Honestly, the food was good & service but the I couldn’t help but to notice how this lady treated her coworker. I will say I had no idea what was wrong with this young man to get treated like he did by this lady in a black shirt but some people don’t deserve a level of authority. This young man was TRYING & it was not hard one bit to just see he was TRYING but the patients she had with him was very unnecessary & immature. No customers complained beside this one lady who brought her fries back & the young man happened to make them. When i say this lady was impatient & disrespectful towards this man who was TRYING. She was disrespectful. I pray for his mental health & things of that nature because that lady did not take it into account. YOU DON’T
TREAT PEOPLE LIKE THAT NO MATTER HOW OLD YOU ARE OR THEY ARE! BE MATURE & HAVE SOME EMPATHY. YOU NEVER KNOW WHAT SOMEONE IS GOING THROUGH AND I’M GOING TO PRAY FOR HIM CAUSE YOU CAN CLEARLY SEE HE DIDN’T UNDERSTAND BUT HE WAS TRYING. I don’t wish unemployment on anyone but this lady needs it to be brought to her attention. Thats how people off themselves for real. Overall the food was good & when the young man took my order he it good because though he was messing up, HE WAS TRYING
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Bacon Burger
Spotless facility, excellent food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Cheeseburger
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