Papa Johns Pizza
1180 Horizon Rd, Rockwall
(972) 722-3200
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
I don’t think I’ve ever been to a Papa John’s that gets the order done so quickly! These guys are pretty good, not sure what the lower ratings are about, this is probably one of the better Papa John’s I’ve ever been to
Atmosphere: 4
Food: 5
Service: 5
I ordered delivery and it came burnt, wrong and looked like slop! I called the manager Lowell and he made me feel like it was my fault! He then said he would send the correct pizzas, I told him I would rather give the pizzas back and get my money! He said it was too late I would have to call back the next day, and I had to go get my children food somewhere else. I called the next day and Lowell then told me that he tried to send me new pizzas and because I declined his manager said there was nothing they could do. He also told me his manager would be calling me to follow up. He didn’t! I will never order from them again! Or Papa John’s for that matter! Thanks Lowell! By the way this was 2 days before Christmas and I was out $48 and the money to go get different food.
Atmosphere: 1
Food: 1
Service: 1
Always get pizzas that we love. We decided to try wings for the first time. Really??!! Will never order them again. Not even close to the pic. Aren't these supposed to be tossed in sauce?
Food: 3
Recommended dishes: Extra Large New York Style Pizza
The service at this store is terrible. I placed an order at 12:01pm and the pizza was to arrive in 49 minutes. I still have not received the order at 1:35pm and have tried to contact the store several times. I’m placed on a hold just to be hung up on every time I call. This service is subpar!
Service: 1
This team did great under pressure tonight on Halloween. There was obviously an unexpected rush and the employees communicated well, were hustling, and had a system down. Just wanted to say I appreciate them.
Food: 5
Service: 5
Last night, we ordered 2 pizzas and jalapeño bites. We are very disappointed with our order. Everything brought to us was burnt. It was like eating crackers.
Food: 1
Service: 2
Efficient, friendly, and good pizza.
Food: 5
Service: 5
I received the pizza more than an hour later and the safety seals were broken. I called the store and the guy who answered the phone was answering like it was nothing what I was telling him about the safety seals. With the crazy world we live in these days, I’m concerned when I receive my food with the safety seals broken, specially if I’m going to give this food to my kids.I hope papa John’s put more attention to this issues because at the end we are the ones who give them our business and we deserve to receive a good customer service from their personal.
Atmosphere: 1
Food: 3
Service: 1
Never received my food.
Atmosphere: 1
Food: 1
Service: 1
This one is 100% better than the Forney location. Kudos 👏.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ryan is really professional and courteous definitely gonna keep ordering from this specific establishment
Atmosphere: 5
Food: 5
Service: 5
Prompt delivery, order correct.
Food: 4
Service: 5
I got delivery so I can't speak to atmosphere. I've had the heart shaped pizza the previous two years, however it's the first time I've had it at this particular location since moving back to Texas. They did an excellent job, it had just the right amount of tomato sauce and cheese, and a nice crispy crust by the time it got to me. I crave papa johns pizza sauce, its so good. It was delivered warm which was good as I always preheat my oven just in case it's not. You can add extra toppings as well, you don't have to just have pepperoni, so I added mushrooms too. I was very pleased indeed! When you know you're going to go over your calories for the day and not hit your Macros it's nice to know that what you're spending your money on, and using up your daily calories for, is worth it, and Papa John's has been consistently worth it for years, even across multiple locations.Follow me for more reviews across 11 states and counting!
Food: 5
Service: 5
7pm'ish 1/2724 $100+ purchase... part of our order was cheesey crust, well, we paid for it, but didn't receive it
Atmosphere: 3
Food: 3
Service: 2
Picked up fresh, hot pizza. Delicious!
Food: 4
Service: 4
Loading...