Great tasting food and cooked fresh. All fresh toppings. Along with a kids sized shake.
Atmosphere: 5
Food: 5
Service: 5
Juana Lara
I like the hamburgers, the flavor is delicious, I miss the hamburger with mushrooms they don't have it now.
Atmosphere: 5
Food: 4
Service: 5
Dan Tennant
Matthew and the team here are always doing a great job. We've been coming to this location for over 10 years because of the food and staff.
Atmosphere: 5
Food: 5
Service: 5
Lonnie Hargrove
What a pain the overall process is, not worth the effort. Wendy’s makes a better shake. This visit was my second and my last.
Atmosphere: 2
Food: 2
Service: 1
Maya
I’ve been loving coming here recently, big shoutout to Victor for his excellent customer service!! Keep it up!!
Atmosphere: 5
Food: 5
Service: 5
Dino Natalizio
The food tasted like it was old and not fresh.
Food: 1
Service: 2
Lesley Ercanbrack
If you want a soulless experience, and to not be bothered, this is definitely the place for you.
The food is still good, but I won't visit this location again. I remember when there were servers, with a hands on experience from the staff - when no matter what time if the day I came in, even over night, there were customers, many. Now, the dining room is usually empty... Nobody to take your order - even at the counter - you place it on a device... Your order is then placed on a counter counter, name called over the loud speaker, and then they are gone. Employees don't even make sure with you that there's nothing else you need... A $16, one meal order and, not even somebody to make your non-refillable drink, with a qr code to scan in order to get your drink, that puts an exact amount and then stops, and you can't restart it... And the system has the gall to ask for a tip... if the very few employees they carry aren't getting paid enough, then that's on the company.
It's too bad that the extremely few times I've been here over the past 5 years or so, have been so extremely uncomfortable.
I keep hoping that something would change... but I won't any more. Today was my final Frisco burger, at least from this location...
Atmosphere: 1
Food: 4
Service: 1
Becky Randle
Average food. Excellent customer service. Hamburger was meh...milkshake was not good (go across the street to Culver's for your ice cream!). The Rockwall location is a little difficult to get to.
Atmosphere: 4
Food: 3
Service: 5
Vallée Oceania
Beware Found Pubes in my milkshake 🤮
Atmosphere: 1
Food: 1
Service: 1
Nurbo (NURBO)
The food here is great I’ll give them that. But let me tell you. I work a lot so I frequently use Uber Eats. This restaurant will cancel my order and then accept it when I place it again. Almost like if to mess with me. Maybe it’s a glitch so I resort to going in person. One day they tell me they have no internet so only accepting cash. What is this??? The stone ages??? Very next day. These people tell me they aren’t accepting Apple Pay. In big 2025. Steak and shake isn’t accepting Apple Pay? Unacceptable.
Really great burgers. I was surprised actually. It's been a long time since I've been to a steak and shake. And I don't know if it's all in my head, but I feel like the beef tallow fries are truly tastier.
I find it exciting that they are accepting Bitcoin for payment too.
Atmosphere: 4
Food: 4
Service: 5
Nick Davis
The service here is more than you would expect from a fast food restaurant. The manager, Phil, goes out of his way to make customers feel like VIPs. Great job, Phil!
Atmosphere: 5
Food: 5
Service: 5
Anthony Allen
This one needs a lesson from the one in Frisco. That one is awesome!
They are not friendly here and it's depressing!
Atmosphere: 1
Food: 2
Service: 1
Niko Robbins
Honestly lovely people, especially their night manager and grill man. I feel welcome when I come in, I always order the same thing and they remember the things I add to my burger. It's always delicious so I keep coming back. 5/5
Atmosphere: 5
Food: 5
Service: 5
18wheeled biker
Kiosks for ordering, no chili dishes available, just not like I remember at all. No wonder Steak n Shake locations are closing, the experience was pretty disappointing
Great tasting food and cooked fresh. All fresh toppings. Along with a kids sized shake.
Atmosphere: 5
Food: 5
Service: 5
I like the hamburgers, the flavor is delicious, I miss the hamburger with mushrooms they don't have it now.
Atmosphere: 5
Food: 4
Service: 5
Matthew and the team here are always doing a great job. We've been coming to this location for over 10 years because of the food and staff.
Atmosphere: 5
Food: 5
Service: 5
What a pain the overall process is, not worth the effort. Wendy’s makes a better shake. This visit was my second and my last.
Atmosphere: 2
Food: 2
Service: 1
I’ve been loving coming here recently, big shoutout to Victor for his excellent customer service!! Keep it up!!
Atmosphere: 5
Food: 5
Service: 5
The food tasted like it was old and not fresh.
Food: 1
Service: 2
If you want a soulless experience, and to not be bothered, this is definitely the place for you.
The food is still good, but I won't visit this location again. I remember when there were servers, with a hands on experience from the staff - when no matter what time if the day I came in, even over night, there were customers, many. Now, the dining room is usually empty... Nobody to take your order - even at the counter - you place it on a device... Your order is then placed on a counter counter, name called over the loud speaker, and then they are gone. Employees don't even make sure with you that there's nothing else you need... A $16, one meal order and, not even somebody to make your non-refillable drink, with a qr code to scan in order to get your drink, that puts an exact amount and then stops, and you can't restart it...
And the system has the gall to ask for a tip... if the very few employees they carry aren't getting paid enough, then that's on the company.
It's too bad that the extremely few times I've been here over the past 5 years or so, have been so extremely uncomfortable.
I keep hoping that something would change... but I won't any more. Today was my final Frisco burger, at least from this location...
Atmosphere: 1
Food: 4
Service: 1
Average food. Excellent customer service. Hamburger was meh...milkshake was not good (go across the street to Culver's for your ice cream!). The Rockwall location is a little difficult to get to.
Atmosphere: 4
Food: 3
Service: 5
Beware Found Pubes in my milkshake 🤮
Atmosphere: 1
Food: 1
Service: 1
The food here is great I’ll give them that. But let me tell you. I work a lot so I frequently use Uber Eats. This restaurant will cancel my order and then accept it when I place it again. Almost like if to mess with me. Maybe it’s a glitch so I resort to going in person. One day they tell me they have no internet so only accepting cash. What is this??? The stone ages??? Very next day. These people tell me they aren’t accepting Apple Pay. In big 2025. Steak and shake isn’t accepting Apple Pay? Unacceptable.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Really great burgers. I was surprised actually. It's been a long time since I've been to a steak and shake. And I don't know if it's all in my head, but I feel like the beef tallow fries are truly tastier.
I find it exciting that they are accepting Bitcoin for payment too.
Atmosphere: 4
Food: 4
Service: 5
The service here is more than you would expect from a fast food restaurant. The manager, Phil, goes out of his way to make customers feel like VIPs. Great job, Phil!
Atmosphere: 5
Food: 5
Service: 5
This one needs a lesson from the one in Frisco. That one is awesome!
They are not friendly here and it's depressing!
Atmosphere: 1
Food: 2
Service: 1
Honestly lovely people, especially their night manager and grill man. I feel welcome when I come in, I always order the same thing and they remember the things I add to my burger. It's always delicious so I keep coming back. 5/5
Atmosphere: 5
Food: 5
Service: 5
Kiosks for ordering, no chili dishes available, just not like I remember at all. No wonder Steak n Shake locations are closing, the experience was pretty disappointing
Atmosphere: 3
Food: 3
Service: 3
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