Horrible customer service, wasn't greeted upon arriving Had to speak up several times when they got my order wrong . The hamburger was cold, the fries were cold and soggy.
Atmosphere: 1
Food: 1
Service: 1
Landon Horn
Change the posted times. "Lobby closes at 2am on Friday" pfffft. Right. (Posted at 11:40PM)
Atmosphere: 1
Food: 1
Service: 1
Nick Moore
Staff seemed friendly, but you have to order everything on kiosk... lame. This is supposed to feel like an old dinner. Turned around and walked out.
Kitty Imperiale
Ordered a med lemonade and a Frisco melt. The Frisco melt was all sauce and very little burger. In the past the sandwich was cut in half but at this place. I started to leave and realized they gave me no straw. I had to back up and request a straw
Food: 2
Service: 1
Recommended dishes: Frisco Melt
Micah Manshardt
Talk about disappointment! I haven't eaten at S&S in years, and I have always had good memories. This location proves that these companies are sucking the soul out of everything.
First, they have absolutely NO cashiers. As a matter of fact, there was only one employee that we had any interaction with. The manager greeted us at the door to tell us where the kiosks are and that only one kiosk accepted cash. The location was very clean, but that wasn't surprising since there was only one other customer dining there.
Ordering was simple enough. However, it took longer than Whataburger to get our food. Once we got it, everything, and I mean EVERYTHING, was COLD. We had been there long enough that it wasn't worth the effort to have them make the entire order over again.
The entire experience reminded me as to why we enjoy eating at In & Out, Chick-fil-A, or Freddy's. A friendly smile and kind interactions go a long way. But then again, so does decent food that's actually fresh and warm.
Atmosphere: 3
Food: 2
Service: 1
mark montgomery
80% of the parking lot was closed for coming event. Ordered double combo. Received bun, single patty with cheese. Service was not very friendly. Probably just this location. No time to go back and get what I paid for.
Atmosphere: 1
Food: 1
Service: 1
Chip Allen
I just had to try the beef tallow fries, they were Awesome!
Better than the fries? The man taking drive through orders (I assume the manager because he was wearing a tie) was THE MOST pleasant and helpful person I’ve spoken to in a long time. Great job hiring such quality people, I will be back soon, your food and your people are really great.
Atmosphere: 5
Service: 5
Stephen Powelson
Bring back the servers. Only thing left is for me to cook my own burger...vibe sucks now
Atmosphere: 1
Food: 5
Service: 1
Ryan
Gross. Don't know why I went here... Alot of small business burger places around, doing it far better also cheaper
Atmosphere: 1
Food: 1
Service: 1
Ayo Olu
Burgers were flat and dry with not much flavor. Chili fries were soggy, unseasoned fries with bland cheese and beans, nothing else. Onion rings were bland and soggy. Birthday cake shake was just cream and sprinkles, didn't even have that birthday cake flavor to it.
I hadn't had a Frisco melt in a long time, and it was a little more greasy than I remember but it was good, the fries were nice and hot. The Banana shake always hits the spot.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Frisco Melt
Max Moreno
The burgers are good the Fry's are okay
Atmosphere: 3
Food: 4
Service: 4
Thundakiin !
Ordered on 2 combos on door dash with large fries and they only filled them half way and they were soggy...ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Ricardo Cavazos Lugo
The food is very bad, the meat is very thin, and they don't add vegetables.
Atmosphere: 2
Food: 3
Service: 2
Luke Davis
CeeCee & Phil were awesome.. I was stumped on what I These amazing guys helped me figure out what I wanted to eat. The atmosphere is awesome, the customer service was awesome, and the food is tremendous. Gotta get that Nutella shake no kizzy You even got any we got the one last one one
Horrible customer service, wasn't greeted upon arriving Had to speak up several times when they got my order wrong . The hamburger was cold, the fries were cold and soggy.
Atmosphere: 1
Food: 1
Service: 1
Change the posted times. "Lobby closes at 2am on Friday" pfffft. Right. (Posted at 11:40PM)
Atmosphere: 1
Food: 1
Service: 1
Staff seemed friendly, but you have to order everything on kiosk... lame. This is supposed to feel like an old dinner. Turned around and walked out.
Ordered a med lemonade and a Frisco melt. The Frisco melt was all sauce and very little burger. In the past the sandwich was cut in half but at this place. I started to leave and realized they gave me no straw. I had to back up and request a straw
Food: 2
Service: 1
Recommended dishes: Frisco Melt
Talk about disappointment! I haven't eaten at S&S in years, and I have always had good memories. This location proves that these companies are sucking the soul out of everything.
First, they have absolutely NO cashiers. As a matter of fact, there was only one employee that we had any interaction with. The manager greeted us at the door to tell us where the kiosks are and that only one kiosk accepted cash. The location was very clean, but that wasn't surprising since there was only one other customer dining there.
Ordering was simple enough. However, it took longer than Whataburger to get our food. Once we got it, everything, and I mean EVERYTHING, was COLD. We had been there long enough that it wasn't worth the effort to have them make the entire order over again.
The entire experience reminded me as to why we enjoy eating at In & Out, Chick-fil-A, or Freddy's. A friendly smile and kind interactions go a long way. But then again, so does decent food that's actually fresh and warm.
Atmosphere: 3
Food: 2
Service: 1
80% of the parking lot was closed for coming event. Ordered double combo. Received bun, single patty with cheese. Service was not very friendly. Probably just this location. No time to go back and get what I paid for.
Atmosphere: 1
Food: 1
Service: 1
I just had to try the beef tallow fries, they were Awesome!
Better than the fries? The man taking drive through orders (I assume the manager because he was wearing a tie) was THE MOST pleasant and helpful person I’ve spoken to in a long time. Great job hiring such quality people, I will be back soon, your food and your people are really great.
Atmosphere: 5
Service: 5
Bring back the servers. Only thing left is for me to cook my own burger...vibe sucks now
Atmosphere: 1
Food: 5
Service: 1
Gross. Don't know why I went here... Alot of small business burger places around, doing it far better also cheaper
Atmosphere: 1
Food: 1
Service: 1
Burgers were flat and dry with not much flavor. Chili fries were soggy, unseasoned fries with bland cheese and beans, nothing else. Onion rings were bland and soggy. Birthday cake shake was just cream and sprinkles, didn't even have that birthday cake flavor to it.
Food: 1
Restaurantji Recommends
I hadn't had a Frisco melt in a long time, and it was a little more greasy than I remember but it was good, the fries were nice and hot. The Banana shake always hits the spot.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Frisco Melt
The burgers are good the Fry's are okay
Atmosphere: 3
Food: 4
Service: 4
Ordered on 2 combos on door dash with large fries and they only filled them half way and they were soggy...ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
The food is very bad, the meat is very thin, and they don't add vegetables.
Atmosphere: 2
Food: 3
Service: 2
CeeCee & Phil were awesome.. I was stumped on what I These amazing guys helped me figure out what I wanted to eat. The atmosphere is awesome, the customer service was awesome, and the food is tremendous. Gotta get that Nutella shake no kizzy You even got any we got the one last one one
Atmosphere: 5
Food: 5
Service: 5
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