Firehouse Subs Brazos Town Center

The sandwiches here are so incredibly yummy and the service is always friendly. It makes you feel good that part of the money you give goes to help our firefighters. My favorite sub is the engineer!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chips, Turkey Bacon Ranch

Needs better customer service
It’s okay to be nice to another woman

Atmosphere: 1

Food: 5

Service: 1

Love the friendy service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Smokehouse Beef \u0026 Cheddar Brisket

Asian lady that works there ignored me after saying excuse me twice. Then we she finally decided to acknowledge me she had an atttitide. Terrible service

Atmosphere: 1

Food: 1

Service: 1

Sunday following a holiday weekend...staff clearly didn't want to be there. Service was lacking, but food was what we ordered so we'll call it a draw.

Atmosphere: 4

Food: 4

Service: 3

Brooke is an awesome employee a real example for others!

Atmosphere: 5

Food: 5

Service: 5

Canceled my order, because someone needs to figure out how to clean the drink machine. The ice was full of black stuff. If Marvin Zindler was still around, I'd give him a call.

My daughter found a piece of hair in her sub

Atmosphere: 3

Food: 1

Service: 4

Recommended dishes: Smoked Turkey Breast Sub

Super delicious and fun. Staff very helpful if it’s your first time. Manager was extremely friendly and went above and beyond.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch

Generally we enjoy firehouse but today we ordered delivery and found part of a plastic bag in one of the sandwiches and the outside of the sandwich was covered in a sauce that doesn’t come on this sandwich… very concerned. We go here so often but now we’re hesitant to go back.

Atmosphere: 4

Food: 1

Service: 1

Sub was fresh and a great chew at this location. The sub would taste better at the location in Victoria Texas if it was still open.

Atmosphere: 5

Food: 5

Service: 3

Generally we enjoy firehouse but today we ordered delivery and found part of a plastic bag in one of the sandwiches and the outside of the sandwich was covered in a sauce that doesn’t come on this sandwich… very concerned. We go here so often but now we’re hesitant to go back.

Atmosphere: 4

Food: 1

Service: 1

I called before my birthday to try to get my birthday 6 inch sub from firehouse did not get an email which she normally get which I don’t understand why he didn’t get it this year, but I called firehouse sub talk to a lady. She represented herself as a manager don’t know if she was or wasn’t but she told me because I’m dyslexic young because I have problems to come into the store and they would work with me on my app and get the sandwich ordered. I told her that I had to go take care of some personal issues that weekend and then I would be back after I got done with that issues when I got back, come to find out they came because supposedly you only have three days to claim your 6 inch sub for your birthday to say I’m coming to find out that I was told on the phone was not true. Talk to Store manager kind of rough and he basically said none of the managers would say that you know, and wouldn’t honor it. The least they could’ve done is honor the sub and done it. Just don’t courtesy to say don’t do it next year. They didn’t even offer that, so I would not recommend this restaurant I would never recommend anybody that doesn’t honor what they say. They’re gonna do even on the phone. You know if you give out something free for somebody’s birthday you should honor it if even the staff didn’t even know about the three day rule all they knew about this seven day rule, but it’s regardless if your corporation offers it to your corporation and what your corporation says, I will never come back to and it’s pretty bad because they help out the fire departments and everything else with equipment but they don’t take care of their customers didn’t even offer anything else and change. They could’ve just honored the side or did something or discount or something, but didn’t even offer that.

Atmosphere: 1

Food: 1

Service: 1

Would like that say great service very respectful people. Would also like to say that they are respectful even when someone yells at them and threaten them.

Atmosphere: 5

Food: 5

Service: 5

Friendly employees and great subs ??

Atmosphere: 5

Food: 5

Service: 5