Firehouse Subs Brazos Town Center
23511 Brazos Town Crossing, Rosenberg
(832) 471-6459
Recent Reviews
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My daughter found a piece of hair in her sub
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Smoked Turkey Breast Sub
Super delicious and fun. Staff very helpful if it’s your first time. Manager was extremely friendly and went above and beyond.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
Generally we enjoy firehouse but today we ordered delivery and found part of a plastic bag in one of the sandwiches and the outside of the sandwich was covered in a sauce that doesn’t come on this sandwich… very concerned. We go here so often but now we’re hesitant to go back.
Atmosphere: 4
Food: 1
Service: 1
Sub was fresh and a great chew at this location. The sub would taste better at the location in Victoria Texas if it was still open.
Atmosphere: 5
Food: 5
Service: 3
Generally we enjoy firehouse but today we ordered delivery and found part of a plastic bag in one of the sandwiches and the outside of the sandwich was covered in a sauce that doesn’t come on this sandwich… very concerned. We go here so often but now we’re hesitant to go back.
Atmosphere: 4
Food: 1
Service: 1
I called before my birthday to try to get my birthday 6 inch sub from firehouse did not get an email which she normally get which I don’t understand why he didn’t get it this year, but I called firehouse sub talk to a lady. She represented herself as a manager don’t know if she was or wasn’t but she told me because I’m dyslexic young because I have problems to come into the store and they would work with me on my app and get the sandwich ordered. I told her that I had to go take care of some personal issues that weekend and then I would be back after I got done with that issues when I got back, come to find out they came because supposedly you only have three days to claim your 6 inch sub for your birthday to say I’m coming to find out that I was told on the phone was not true. Talk to Store manager kind of rough and he basically said none of the managers would say that you know, and wouldn’t honor it. The least they could’ve done is honor the sub and done it. Just don’t courtesy to say don’t do it next year. They didn’t even offer that, so I would not recommend this restaurant I would never recommend anybody that doesn’t honor what they say. They’re gonna do even on the phone. You know if you give out something free for somebody’s birthday you should honor it if even the staff didn’t even know about the three day rule all they knew about this seven day rule, but it’s regardless if your corporation offers it to your corporation and what your corporation says, I will never come back to and it’s pretty bad because they help out the fire departments and everything else with equipment but they don’t take care of their customers didn’t even offer anything else and change. They could’ve just honored the side or did something or discount or something, but didn’t even offer that.
Atmosphere: 1
Food: 1
Service: 1
Would like that say great service very respectful people. Would also like to say that they are respectful even when someone yells at them and threaten them.
Atmosphere: 5
Food: 5
Service: 5
Friendly employees and great subs ??
Atmosphere: 5
Food: 5
Service: 5
Hubby got a sandwich, chips & drink. I didn't get anything. I assume he enjoyed it; there was nothing left.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Potato Chip, Turkey Bacon Ranch
Hubby got a sandwich, chips & drink. I didn't get anything. I assume he enjoyed it; there was nothing left.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Potato Chip, Turkey Bacon Ranch
Restaurantji Recommends
employees are always polite , patient with customers who can't or don't know what they want to order. The establishment is always clean, chips and drinks in full supply. They do a great job.
Atmosphere: 5
Food: 5
Service: 5
No issues or trouble! Simple in and out!
Atmosphere: 3
Food: 5
Service: 5
Walked up to the door at 10:26am. The restaurant door was unlocked. We stepped in and were immediately told by a male employee they weren't open yet. I just left a surgery, starving, would have happily sat and waited 4 minutes but no. We were told to leave. Not a fan of this place already. Going because my husband likes it and he was driving me home from the hospital. We left alright. And won't be back. How rude.
Service: 1
First time ordering a sandwich at this location. The sandwich is so good, and veggies are very fresh. The cashier is very very nice and friendly. A new lunch spot for us for sure.
Atmosphere: 5
Food: 5
Service: 5
They do not follow instructions. They have to remake my sub everytime
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Hook & Ladder
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