Olive Garden Italian Restaurant

Absolutely horrible the manager lied to me and my husband about the wait time on two separate times in a 5-minute span. Horrible customer service!

Service: 1

We had a group of eleven people. They were able to seat us in about 15 minutes. Our server was wonderful! Our glasses were never empty, our food was delicious, we had plenty of breadsticks, etc. We loved our experience!

Atmosphere: 5

Food: 5

Service: 5

Do not eat here!

After we ordered our food there was a roach crawling on the wall above our table and all the manager did was offer to move the table… he explained they have to call pest control every other day because of the heat……

We finished the food we ordered and assumed they might have comped something…nope! Full bill… the manager was nowhere to be found and the hostess was busy enjoying her breadsticks with her friends at the hostess stand.

As we were walking out, the manager yelled “don’t worry, we’ll get em!”

As if we’d return…

Atmosphere: 1

Food: 1

Service: 1

Great food. Good service and atmosphere.

Atmosphere: 4

Food: 5

Service: 4

Me and my wife set out to go on a nice dinner. It was a beautiful day. I was happy and full of joy until I walked into this terror of a so-called restaurant when I first walked in. I was immediately rushed with the unbearable smell. They called Alfredo sauce When I had sat down this Young lady approached us asking if we was ready to order I said no Miss we need a minute to look at the menu. Honestly we didn’t. My wife is a platinum member here at Olive Garden but after we looked at the menu, we decided to go with something new but when it came out, it was nothing like it was written on the menu and my chicken was harder than the cobblestone walkway outside I didn’t even have to tell the manager or something was wrong. He noticed me violently lunging at the dish, trying to cut open this chicken cutlet. Over and said are you OK? I turned angrily holding this knife saying no this chicken is hard as the cobblestone out like outside He giggled and said I understand. Would you like me to replace it? I said no I would like my usual five minutes later they bring me out my canceled chicken Alfredo Which looks like a four-year-old made it it wasn’t even mixed, and who the hell puts french fries, and ketchup on the side of Alf after we proceeded to eat a horrible disaster dinner my wife ordered her second salad of the date and the waitress just threw the salad and didn’t even ask my wife if she wanted some cheese Of course my wife wanted cheese, but the waitress didn’t care and I seen a little tear. Come down my wife’s eye, but I didn’t wear any men would you? I kept calm, spoke to the manager. We proceeded to let it go and asked for a moose Thai cake. Never been to Olive Garden. It’s just a chocolate slice of cake. The waitress proceed to come tell us yep we’re gonna serve your cake Because it’s in the freezer and it’s frozen and there’s nothing we could do when my Dumb enough asked, can we change it to another chocolate cake the waitress stood there 10 toes down, looked my wife in the eyes and said I already added it to your And then rolled her eyes and stormed off my wife, began to start seeking because she wants to box it I calmed her down. We ordered the chocolate lasagna cake. Sidenote chocolate lasagna cake was a 10 out of 10. I threw my money on the table because when I asked for a receipt, she didn’t hear me. She walked away I didn’t wanna sit there no more so I threw the money on the table when I walked out my wife is currently in the passenger seat crying because she still wants Olive Garden and I told her no it’s a night time this week you have Olive Garden. She persists to go to the one in Sugarland. I guess I’ll be there in an hour. Check out my review on there.

It was good, they complained about running short on some things due to high volume of customers. Seems like a lack of preparedness on management.

Atmosphere: 4

Food: 4

Service: 5

Good service

We visited with our kids, and a knife dropped while serving the chicken Marsala on our our table and was left on the floor despite the server seeing it. Delayed service and lack of courtesy made it an uncomfortable experience. Disappointed, especially as a parent.”

Food: 4

Service: 1

Always fast and friendly service. Consistently good food.

Food: 5

Service: 5

Kasonja was the BEST!! So sweet, funny, and on point the whole time. She really made us feel comfortable and made the whole experience 10 times better. It was our first time at Olive Garden and she seriously made it worth it. We will definitely be back.

Atmosphere: 5

Food: 5

Service: 5

Our server, Kasonja, was fantastic!! So kind, attentive, funny!!! We loved her and she made our first time at Olive Garden amazing! We will definitely be back. Make sure Kasonja is your server if you want to have a great time!!!

Atmosphere: 5

Food: 4

Service: 5

My fiancé and I recently visited this Olive Garden, and unfortunately, my experience was far from what I had expected. While the ambiance was welcoming, we ended up waiting over 30 minutes for our food, even though others who arrived at the same time were served, ate, and left before us. It was frustrating to see the disparity in service, especially since no one communicated any delays or offered an explanation. I understand that things can get busy, but this lack of coordination and communication made our visit disappointing. It was also a bit frustrating to notice that we were seated apart from all the other guests, ( we are Hispanic; not sure if that makes a difference) which made us feel somewhat isolated. It would have been more comfortable and welcoming if we had been seated in a spot that aligned more with the general flow of the restaurant.
Again, I understand that there are many factors that can affect seating arrangements, but it contributed to an overall feeling that the service and experience weren’t as thoughtful as they could have been. I hope this feedback helps improve the experience for future diners.

Atmosphere: 1

Food: 1

Service: 1

They always put me on hold for extended periods

Atmosphere: 2

Food: 2

Service: 1

I would have rated higher but the waiter was trash. We had 5 people in our party and he only brought out 4 drinks. He didn't ask if we wanted appetizers and the whole experience was a turn off. I won't be going back.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Chicken Alfredo

I choose only one star because I have to, but this was the worst!! How do you order Fettuccine Alfredo and they have no Alfredo sauce!! It's not even dinner time! It takes minutes to make Alfredo, unless it's pre-made, which I'm guessing they have no bags. But don't give me dry ass pasta and not tell me your out and give me the option to order something else.