Taco Bell

Arrived during late night🌙 with my mobile order🌮. The staff was friendly & when I got home the order was all correct so a big thanks to your Night Shift 🤗

Atmosphere: 5

Food: 5

Service: 5

Trying to figure out what happened to the rest of my burrito 🥺

Atmosphere: 1

Food: 1

Service: 1

My family has had it with this location. They never get the order right, or miss items entirely
Do not Uber Eats/door dash from here because they WILL horrendously mess it up
It happens so often you almost think they do it on purpose, cause how could staff be so incompetent to do it repeatedly?
This is by far the worst Taco Bell I have EVER used. That’s saying a lot for Taco Bell, or any fast food chain for that matter.

Food: 1

Service: 1

Took forever.

Atmosphere: 1

Food: 1

Service: 1

This is absolutely the worst taco bell I've ever been to they always miss something in my order if I don't check before I leave I shouldn't have to do that it's a 20 minute 1 way drive for me I will never be spending my money here again it's a waste 38 dollars for almost nothing and they can't even get the order correct

Atmosphere: 1

Food: 1

Service: 1

The lady working at this location Friday November 20th was by far the best customer service person I have ever encountered

Atmosphere: 5

Food: 5

Service: 5

Good food

Taco Bell is usually pretty good, but this time it was a little off. They needed counter help.

Atmosphere: 3

Food: 4

Service: 3

Place was filthy- tables sticky food and other on floor, forced to use kiosk

Atmosphere: 1

Food: 2

Service: 1

A Frustrating Experience Over a Simple Drink

I came into this Taco Bell just to grab a drink. No food, no combo—just a quick Dr. Pepper. I figured walking in would be faster than waiting in the drive-thru. Turns out, that was a mistake.

As I walked in, I could tell I was being ignored. A short, chubby lady with glasses stood about 15 feet away in the back, watching me but not approaching. Eventually, she called out—not nicely—“Are you here to order or pick up?” I said I needed to order. Her response: “Then you can turn around and order on the kiosk.” I asked, “Even for just a drink?” She replied bluntly, “Yes.” I followed up, “But are you just going to give me an empty cup?” She ignored that and repeated, “You can order on the kiosk right behind you. If you need help, he can come help you.”

I turned around, clearly frustrated, and she loudly said, “I hate how people think they have to get an attitude when I tell them to use the kiosk. Just do it.” Okay… maybe it was your attitude that triggered mine.

So I used the kiosk. Scrolled to drinks, selected a large Dr. Pepper. Easy, right? Nope. Had to skip through prompts asking if I wanted a side, a snack, to sign up with my email. Finally paid. Took about a minute and a half, which isn’t terrible—but again, I was the only customer and just wanted a drink.

While I was at the kiosk, the young guy she mentioned came over and asked if I needed help. I said, “With what? Using the kiosk? I needed help with someone taking my order.”

After waiting a few minutes, they called my name—because yes, I had to type in my first and last name just to get a drink. The young guy handed me an empty cup. I said, “What’s this?” He said, “Your drink.” I replied, “No, I ordered a Dr. Pepper. She insisted I use the kiosk, and I selected Dr. Pepper. So go ahead and fill it the way I ordered it.” He did, and I told him I wasn’t mad at him—just frustrated with her and the whole kiosk situation.

Whoever thought forcing every customer to use one kiosk—even for something as simple as a drink—needs to rethink that. It’s inefficient, impersonal, and clearly not customer-friendly. Even if you had five kiosks, it’s still a bad system. You’re pushing people toward the drive-thru by making the inside experience so unpleasant.

The food at this location isn’t great, which is why I usually just stop for drinks. But after this, I’d rather drive six minutes to the Taco Bell in Brazos Town Center. They treat people better and don’t make a simple drink order feel like a chore.

Atmosphere: 2

Service: 1

I will not be purchasing from this establishment again due to finding a bug in my food, and when I went to ask for a refund the manger tried to say it wasn’t a bug but something else.

The food can be a limit warmer, the dining area was dirty,need to clean in eating area more, fountain area as well.....

Atmosphere: 2

Food: 2

Service: 2

They still owe me 3 crunchy tacos and other things because they left them out. So double check your bag to make sure you have everything

Atmosphere: 3

Food: 3

Service: 3

They only give two sauce packets per item
I'm assuming this is a franchise or something? Because that doesn’t even align with corporate policy. Sauces are normally out in the open at every location.

The kid gave us some sauce, and then (what I’m assuming was) the stingy manager came and took them back. Pathetic behavior. It’s not coming out of your damn paycheck. Stop being weird.
lol thankfully i was only visitng this location from houston so i wont ever bother coming again.
i ended up going to my local one and getting a handful from there AS IT SHOULD BE❤️

Atmosphere: 1

Food: 2

Service: 1

Spend over $130 dollars in an order and didn’t received half of the food we order and on top of that the tacos that we did got barely had any food in them…terrible place to buy food from….

Atmosphere: 1

Food: 1

Service: 1