Tropical Smoothie Cafe

I go here 3 to 4 times a week and Mehnaz always make me feel like a valued customer. She makes it easy for me to get my order and always acknowledge me by name. She is very polite and has great customer service. I would definitely recommend this location. My smoothie and breakfast meals always come out perfect

Atmosphere: 5

Food: 5

Service: 5

Mehnaz always makes my smoothies amazing! Her energy is a delight in the mornings! She is extremely accommodating to my smoothie needs!

Atmosphere: 5

Food: 5

Service: 5

I remember when they used to actually fill the cups up. This is NOT it. Skip

The service from the morning staff at this location, is awesome. They always start my day with a beautiful smile and a great smoothie. Thank you so much !!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoothie and a Wrap, Cheese Quesadilla with Chicken

I come here 2–3 times a week and love it! Mehnaz always has my order ready, and the order-ahead option with extra protein makes starting my morning so easy.

Atmosphere: 5

Food: 5

Service: 5

Awful experience.
I stop by this cafe often since it’s near home but the young lady they’ve hired to work the drive-thru doesn’t know a thing about customer service.
She completely messed up my order and didn’t submit it, once I pulled up to the window she didn’t repeat it and instead asked for the card to charge an amount which turns out was for someone else’s order. Rather than apologizing she charged me AGAIN for my original order, and had no idea how to refund the initial amount until a manager came to help her.
She then gave me multiple receipts with no explanation and more importantly didn’t even try to offer an apology which is just decent courtesy for her mistake. Instead, she argued she didn’t do anything wrong, made a stink of a face and gave attitude and proceeded to close the window WITHOUT again giving me my original order until I had to ask for her manager. The manager then had no idea what I had ordered. What should have been a smooth quick 10min max experience turned into a 20+ minute long stressful transaction. All in all a mess, be mindful when you order from this place especially utilizing the drive-thru and don’t expect any kind of apology or courtesy.

I love coming to this location because Mehnaz provides exceptional service ! She’s friendly and patient , offers suggestions and tips ! She remembers my drink orders better than me,! Thank you , Mehnaz!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoothie and a Wrap, Island Green Smoothie, Acai Bowl

I come to the Reading Road and Stafford location daily and everyone is wonderful and I always get the best service.

I order a smoothie which cost me 8 dollars and they didn’t even feel it up all the way

Food: 5

Service: 1

Great smoothies, very tasty and the customer service was exceptional highly recommend

Atmosphere: 5

Food: 5

Service: 5

Amazing service, great pricing on the food employees have great energy its very refreshing highly recommend

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Bacon Ranch

Service was very poor and the smoothie was very watered down and not even blended properly. Always happens with the night shift. They need to do better

Atmosphere: 1

Food: 1

Service: 1

Food: The smoothies are usually very good, but I’ve noticed that the evening staff puts more ice in the smoothies, maybe to stretch out the ingredients a bit? In any case it ruins the smoothie, absolutely not worth the price for a watered-down smoothie. I just avoid stopping here in the evenings, nevertheless it isn’t right.

Service: They are polite, never rude, but most of them seem to hate their job. Some are usually in better moods than others, but in general everyone seems unhappy and bored out of their skulls. I think this is the fault of management more than the employees … good management should take care of their employees and make them feel proud of what they do. May I boldly suggest offering the employees some space to work on schoolwork or pursue a hobby during dead hours?

Atmosphere: It’s clean and it’s got the standard upbeat decor of every Tropical Smoothie, but the vibe is not convincing, especially when the employees are all frowning.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Chia Banana Boost

Wouldn’t serve me as they said they were closed even though it was about 10 minutes before they closed.

Atmosphere: 1

Food: 1

Service: 1

Smoothies are great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito