Went to the location in Rowlett and the black chick who helped us was on her phone the whole damn time having a conversation with what one would assume is her significant other. Terrible customer service
Sagar S Mehta
Terrible service, lack of supply, and the workers are not knowledgeable about their availability. Better to go to richardson or rockwall. The management needs to be more prudent about their workers and stock.
Mischa Brown
I’ve been to this Baskin Robbins location multiple times, and every single time, they’re out of their most popular flavors. How can a chain that prides itself on having 31 flavors be constantly out of the ones everyone actually wants? I don’t understand how they stay in business with such poor inventory management.
Bob Littletree
no service. waited patiently, but no one waited on me.
Lauren Williams
I just placed an order through Uber Eats and literally nothing in the order was correct. Do not even bother with this joke of a place.
Food: 1
Service: 1
Keith Turner
They were, once again, out of my favorite ice cream. I ordered a small chocolate milkshake instead. Firstly, it costed $6.48! Besides the outrageous price this was the thinnest shake I have ever had, thinner than most chocolate milk. I'm done.
Atmosphere: 2
Food: 2
Service: 2
Braeden Hulme
My son and I love this place.
Atmosphere: 5
Food: 5
Service: 5
Brae H
My son and I love this place.
Atmosphere: 5
Food: 5
Service: 5
R M
This location was closed for many months due to a crime or something. They rebuilt the store and it is now open (Google Maps say it is still closed but that is wrong). I just stopped there and was very disappointed. One customer waiting for a pickup order and me. I stood around for several minutes while 4 or more employees did everything but greet me and/or offer to ask what I wanted. The last time I was at this location (before the big crime), a teenage/HS boy was the only employee and he spent all of his time flirting with a couple HS girls who were seated at a table. I hung in there and ended up getting my ice cream but swore I would not return. It’s been at least a year and the same thing happened today. Several more employees than my last visit but none of them could be bothered to say “welcome”, “we will be right with you” or anything else. I will not go to this location again.
Caroline Harrington
K-Ron was the best. What a delightful experience it was to have him wait on us. From the moment we walked in until we left. Even the other employees told us he makes their day better.
The staff was extremely helpful and friendly. The donuts were HUGE and fresh (even later in the day). The ice cream was delicious. I had my favorite combo daiquiri ice and rainbow sorbet on a waffle cone!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Cookies N' Cream, Rainbow Sherbet
Brittany Smith
It’s desert heaven! I wish I remembered the girls name that helped us but she was wonderful. Great customer service. I got ice cream and my kids got donuts. So good!!!
Atmosphere: 5
Food: 5
Service: 5
T Ballet
Customer service has really gone downhill. No greeting, don’t ask someone what they’d like, don’t even speak to them as they’re checking out. I should’ve put on an apron and served myself.
Atmosphere: 1
Food: 4
Service: 1
Patrick Spreng
Stopped here May 31, 2023 and found this place is still under construction from the fire damage a few months ago. I have no idea why Google Maps is still showing it open.
Eric
330pm and they have NO ICE CREAM OUT! I was told to come back later. That will not happen nor will I return!
Went to the location in Rowlett and the black chick who helped us was on her phone the whole damn time having a conversation with what one would assume is her significant other. Terrible customer service
Terrible service, lack of supply, and the workers are not knowledgeable about their availability. Better to go to richardson or rockwall. The management needs to be more prudent about their workers and stock.
I’ve been to this Baskin Robbins location multiple times, and every single time, they’re out of their most popular flavors. How can a chain that prides itself on having 31 flavors be constantly out of the ones everyone actually wants? I don’t understand how they stay in business with such poor inventory management.
no service. waited patiently, but no one waited on me.
I just placed an order through Uber Eats and literally nothing in the order was correct. Do not even bother with this joke of a place.
Food: 1
Service: 1
They were, once again, out of my favorite ice cream. I ordered a small chocolate milkshake instead. Firstly, it costed $6.48! Besides the outrageous price this was the thinnest shake I have ever had, thinner than most chocolate milk. I'm done.
Atmosphere: 2
Food: 2
Service: 2
My son and I love this place.
Atmosphere: 5
Food: 5
Service: 5
My son and I love this place.
Atmosphere: 5
Food: 5
Service: 5
This location was closed for many months due to a crime or something. They rebuilt the store and it is now open (Google Maps say it is still closed but that is wrong). I just stopped there and was very disappointed. One customer waiting for a pickup order and me. I stood around for several minutes while 4 or more employees did everything but greet me and/or offer to ask what I wanted. The last time I was at this location (before the big crime), a teenage/HS boy was the only employee and he spent all of his time flirting with a couple HS girls who were seated at a table. I hung in there and ended up getting my ice cream but swore I would not return. It’s been at least a year and the same thing happened today. Several more employees than my last visit but none of them could be bothered to say “welcome”, “we will be right with you” or anything else. I will not go to this location again.
K-Ron was the best. What a delightful experience it was to have him wait on us. From the moment we walked in until we left. Even the other employees told us he makes their day better.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Restaurantji Recommends
The staff was extremely helpful and friendly. The donuts were HUGE and fresh (even later in the day). The ice cream was delicious. I had my favorite combo daiquiri ice and rainbow sorbet on a waffle cone!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Cookies N' Cream, Rainbow Sherbet
It’s desert heaven! I wish I remembered the girls name that helped us but she was wonderful. Great customer service. I got ice cream and my kids got donuts. So good!!!
Atmosphere: 5
Food: 5
Service: 5
Customer service has really gone downhill. No greeting, don’t ask someone what they’d like, don’t even speak to them as they’re checking out. I should’ve put on an apron and served myself.
Atmosphere: 1
Food: 4
Service: 1
Stopped here May 31, 2023 and found this place is still under construction from the fire damage a few months ago. I have no idea why Google Maps is still showing it open.
330pm and they have NO ICE CREAM OUT! I was told to come back later. That will not happen nor will I return!
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