First time ordering last night via Uber eats never again! £48 and all we got out of the order was 2 burgers. Everything else missing. This was a treat for my Son's birthday as we couldn't go out as my husband had foot surgery in February and can't drive and been on sick pay since. I rang the restaurant straight away and a lady named Abby offered to redo the full meals if we picked up but couldn't as hubby can't drive for a while longer she said we will fully refund the entire order but Uber eats only gave me 50% back. So that left us hungry and no money left to order elsewhere! Rang restaurant again today to be told it's nothing to do with us we can't help
Vince Jackson
Had 5 Guys delivery last night for 4 people, 2 milkshakes failed to turn up and the bacon in burger was cremated and not edible, my first use of 5 guys, will probably be the last, I will certainly warn friends and family to think twice.
Estelle Ailport
Rude staff and outrageous prices!
Johnson City, NY location
FerDog
For sure the worst experience I’ve had at a five guys. Walked in no greeting. Took the workers a few minutes to even realize we were at the register ready to order. Even though the guy in black shirt literally looked at us. We came in at 9:30 sat down ate 10 rolled around and the manager (I assume is manager since he’s in black shirt) walked to the front locked the door and yelled out we are closed! Like really dude maybe if you didn’t take so long to take my order or make the food I would’ve been done in a timely manner. Also not to mention one kid sagging his pants to more than half his tie dye boxers out to see.
Atmosphere: 1
Food: 1
Service: 1
Massood Sattari
The wait time was too long and my order was forgotten about
Atmosphere: 5
Food: 5
Service: 3
Evelyn Solorzano
Hamburgers and fries are sooo Yummy!
Atmosphere: 5
Food: 5
Service: 5
Judy Graham
My cheeseburger with a little bit of onion and mayo was perfect and delicious. I hadn't realized their burgers all come with 2 patties, the clerk educated me in a good way. Just a normal burger stop. Clean establishment. Not much else other than the cook asking if my burger was OK. I gave her a thumbs up and a thank you. The cost is a little more than my usual stops.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Their Cheeseburger
Stephen Sifers
This location is recently new. It has a lot more space than the other close by locations. It's mostly clean and foods decent. Staff was friendly and put together the orders quickly. Parking can be busy, but there is plenty of parking in the rear.
Atmosphere: 4
Food: 4
Service: 5
Amir Mpiana
There’s ABSOLUTELY no reason it should be taking over 30minutes to get a single little burger and little fry’s for my kid. And the place was all but empty. The 3 ladies working seemed to be busy with something but not my order. Oh and for that little single burger and fry it was $17!!! That’s just ridiculous!
Atmosphere: 1
Food: 2
Service: 1
Shawn Wheeler
Was good food but we paid $31 for two burgers one fry and water. That's way high
They don’t even greet you when you get in. We just left
Frank Lugo
They make great burgers every time. I made a mistake on an order that was completely my fault but they gave me a gift card for next time which caught me off guard cause it was my mistake. But then doing that was great. Great place to go to.
Atmosphere: 5
Food: 5
Service: 5
BinksBurrell
There’s absolutely no way that I just bought a “little” 7$ fry and they gave me a little bit of fries with a pound of Cajun seasoning. Also there is no way he should have mixed the fries he had just dropped with old fries sitting in the warmer. Also, there is no way he should have dropped more than my size fries in the fryer, I should have been given every fry that was dropped. That’s a normal 5 guy fry, which is why they charge so much.. I wont be back.
Atmosphere: 1
Food: 1
Service: 1
Alan Orshalick
Nice clean restaurant. Food was OK, but like everywhere else, prices are very high. Two sngle patty burgers, one french fry and on drinks are $26.
Atmosphere: 3
Food: 3
Service: 5
Richard Rogers
Took an hour and 20 minutes to get a hamburger a hot dog 2 small fries and a Coke the hot dog Was $9 and just had cheese and relish on it a small fry was $5.39. We'll never be back
First time ordering last night via Uber eats never again! £48 and all we got out of the order was 2 burgers. Everything else missing. This was a treat for my Son's birthday as we couldn't go out as my husband had foot surgery in February and can't drive and been on sick pay since. I rang the restaurant straight away and a lady named Abby offered to redo the full meals if we picked up but couldn't as hubby can't drive for a while longer she said we will fully refund the entire order but Uber eats only gave me 50% back. So that left us hungry and no money left to order elsewhere! Rang restaurant again today to be told it's nothing to do with us we can't help
Had 5 Guys delivery last night for 4 people, 2 milkshakes failed to turn up and the bacon in burger was cremated and not edible, my first use of 5 guys, will probably be the last, I will certainly warn friends and family to think twice.
Rude staff and outrageous prices! Johnson City, NY location
For sure the worst experience I’ve had at a five guys. Walked in no greeting. Took the workers a few minutes to even realize we were at the register ready to order. Even though the guy in black shirt literally looked at us. We came in at 9:30 sat down ate 10 rolled around and the manager (I assume is manager since he’s in black shirt) walked to the front locked the door and yelled out we are closed! Like really dude maybe if you didn’t take so long to take my order or make the food I would’ve been done in a timely manner. Also not to mention one kid sagging his pants to more than half his tie dye boxers out to see.
Atmosphere: 1
Food: 1
Service: 1
The wait time was too long and my order was forgotten about
Atmosphere: 5
Food: 5
Service: 3
Hamburgers and fries are sooo Yummy!
Atmosphere: 5
Food: 5
Service: 5
My cheeseburger with a little bit of onion and mayo was perfect and delicious. I hadn't realized their burgers all come with 2 patties, the clerk educated me in a good way. Just a normal burger stop. Clean establishment. Not much else other than the cook asking if my burger was OK. I gave her a thumbs up and a thank you. The cost is a little more than my usual stops.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Their Cheeseburger
This location is recently new. It has a lot more space than the other close by locations. It's mostly clean and foods decent. Staff was friendly and put together the orders quickly. Parking can be busy, but there is plenty of parking in the rear.
Atmosphere: 4
Food: 4
Service: 5
There’s ABSOLUTELY no reason it should be taking over 30minutes to get a single little burger and little fry’s for my kid. And the place was all but empty. The 3 ladies working seemed to be busy with something but not my order. Oh and for that little single burger and fry it was $17!!! That’s just ridiculous!
Atmosphere: 1
Food: 2
Service: 1
Was good food but we paid $31 for two burgers one fry and water. That's way high
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
They don’t even greet you when you get in. We just left
They make great burgers every time. I made a mistake on an order that was completely my fault but they gave me a gift card for next time which caught me off guard cause it was my mistake. But then doing that was great. Great place to go to.
Atmosphere: 5
Food: 5
Service: 5
There’s absolutely no way that I just bought a “little” 7$ fry and they gave me a little bit of fries with a pound of Cajun seasoning. Also there is no way he should have mixed the fries he had just dropped with old fries sitting in the warmer. Also, there is no way he should have dropped more than my size fries in the fryer, I should have been given every fry that was dropped. That’s a normal 5 guy fry, which is why they charge so much.. I wont be back.
Atmosphere: 1
Food: 1
Service: 1
Nice clean restaurant. Food was OK, but like everywhere else, prices are very high. Two sngle patty burgers, one french fry and on drinks are
$26.
Atmosphere: 3
Food: 3
Service: 5
Took an hour and 20 minutes to get a hamburger a hot dog 2 small fries and a Coke the hot dog Was $9 and just had cheese and relish on it a small fry was $5.39. We'll never be back
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