The chicken tasted like canned chicken. The service was left to be desired. The lady who took my order was nice but the one preparing the food her demeanor was much left to be desired. I didn't like the fact that I had to bag my own food. I don't think I will be retirning.
Atmosphere: 1
Food: 3
Service: 2
Nathan Browning
I'm actually an UBER/DD driver, and whoever this woman was today needs to learn how to talk to people. The moment I ask her to repeat what she said (it was noisy and I don't hear well) her demeanor went south, her tone got disrespectful, and she's telling me to go sit down, less asking me to. I walked out, I don't need that kind of garbage to ruin my work day. Fix your employees.
Service: 1
Boulder Bill
They forgot to put the avocado on my #6 veggie. Nit to mention that JJs doesn't have the crispy jalapeños or jalapeño ranch anymore.
Atmosphere: 1
Food: 1
Service: 1
Rodrigo Martinez
They said they were out of bread. If I got a sandwich though, I would have put 5 stars
Atmosphere: 1
Food: 1
Service: 1
Crystal Jackson
Phillip makes the best sandwiches at this location. Great customer service.
Terry Tibbetts
The young African American girl, only person working Rowlett store. 11-7-24 . 5:15pm. Beyond rude. Had to call manager, was unaware of meal deal for free chips & drink . When she voided transaction, she did not give me back my money and wanted me to pay again. She got mad at me, stating I did not understand when she had no concept of what she was doing. Will not be coming back to this store. Sorry to say.
Atmosphere: 1
Service: 1
p nut
Food is great and the people who work there are awesome but there is never a delivery driver working.
Rob Simpson
Dee and Michelle are the best! Wonderful Customer Service and always friendly. Please take care of these ladies. Good Managers and Associates are hard to find. Pay them well.
Manny Murret
Never actually got a sandwich here. Came at 6pm on a Thursday. Door is locked. All lights are on, should be opened. Aggravated I drive over here and not open
Dolli Genesis
Employees are rude.. They also seem to close down the place early. Really weird.
I love JJ’s but had a terrible experience tonight at the Rowlett location on Sunday evening with the African American female employee. I walked in the store was completely empty. No employees at all. After a couple of minutes, the employee came out from the back and said “yes?” Like I bothered her at home. I let her know I was picking up a Togo mobile order I had placed and paid for 20 minutes prior- she then printed the ticket and said she would get started and mumbled while hand waiving at me. I said “sorry? I couldn’t hear you.” She sighed and said “I SAID you can get your drink”. She also yelled that I can’t use the restroom- I guess they close the bathrooms two hours before closing? Everything she said besides the yelling I had to ask her to repeat because she barely spoke audibly, would not make eye contact at all, and instead seemed to be having a conversation on her AirPods. When I politely asked her to repeat herself, she would sigh before doing so. All in all a terrible experience and I see from previous reviews this is not the first time someone has had this issue. She was very rude and dismissive and it really put me off this place.
Edited to add: our order was also wrong.
Atmosphere: 1
Food: 4
Service: 1
Cleveland Stewartjr
Top of the line food and service ? ?
Atmosphere: 5
Food: 5
Service: 5
Aimee Danyluk-Jenkins
The younger African-American lady that worked tonight was the rudest person I've ever encountered in my entire life. It was obvious that I was inconvenience to her. She actually rolled her eyes at me and sighed when I told her I needed to look at the menu. I've had the same problem with this location before I don't know why I continue to come back. She handed me my sandwich without a thank you or anything and turn around and walked away. You can't understand anything she says because she doesn't make eye contact with you or speak up when she's speaking to you then when you ask her what she said she gets irritated and snaps at you. Do better it's freaking ridiculous
Atmosphere: 1
Food: 3
Service: 1
Joseph Anderson
The sandwich was good, however the employee Kayla was very rude, I will not be returning back because of her.
Atmosphere: 1
Food: 4
Service: 1
David Beddow
The store looked immaculate, and the service was wonderful regardless of the fact that Dee was closing all on her own! Great store, great first impression, will be back asap!
The chicken tasted like canned chicken. The service was left to be desired. The lady who took my order was nice but the one preparing the food her demeanor was much left to be desired. I didn't like the fact that I had to bag my own food. I don't think I will be retirning.
Atmosphere: 1
Food: 3
Service: 2
I'm actually an UBER/DD driver, and whoever this woman was today needs to learn how to talk to people. The moment I ask her to repeat what she said (it was noisy and I don't hear well) her demeanor went south, her tone got disrespectful, and she's telling me to go sit down, less asking me to. I walked out, I don't need that kind of garbage to ruin my work day. Fix your employees.
Service: 1
They forgot to put the avocado on my #6 veggie. Nit to mention that JJs doesn't have the crispy jalapeños or jalapeño ranch anymore.
Atmosphere: 1
Food: 1
Service: 1
They said they were out of bread. If I got a sandwich though, I would have put 5 stars
Atmosphere: 1
Food: 1
Service: 1
Phillip makes the best sandwiches at this location. Great customer service.
The young African American girl, only person working Rowlett store. 11-7-24 . 5:15pm. Beyond rude. Had to call manager, was unaware of meal deal for free chips & drink . When she voided transaction, she did not give me back my money and wanted me to pay again. She got mad at me, stating I did not understand when she had no concept of what she was doing. Will not be coming back to this store. Sorry to say.
Atmosphere: 1
Service: 1
Food is great and the people who work there are awesome but there is never a delivery driver working.
Dee and Michelle are the best! Wonderful Customer Service and always friendly. Please take care of these ladies. Good Managers and Associates are hard to find. Pay them well.
Never actually got a sandwich here. Came at 6pm on a Thursday. Door is locked. All lights are on, should be opened. Aggravated I drive over here and not open
Employees are rude.. They also seem to close down the place early. Really weird.
Restaurantji Recommends
I love JJ’s but had a terrible experience tonight at the Rowlett location on Sunday evening with the African American female employee. I walked in the store was completely empty. No employees at all. After a couple of minutes, the employee came out from the back and said “yes?” Like I bothered her at home. I let her know I was picking up a Togo mobile order I had placed and paid for 20 minutes prior- she then printed the ticket and said she would get started and mumbled while hand waiving at me. I said “sorry? I couldn’t hear you.” She sighed and said “I SAID you can get your drink”. She also yelled that I can’t use the restroom- I guess they close the bathrooms two hours before closing? Everything she said besides the yelling I had to ask her to repeat because she barely spoke audibly, would not make eye contact at all, and instead seemed to be having a conversation on her AirPods. When I politely asked her to repeat herself, she would sigh before doing so. All in all a terrible experience and I see from previous reviews this is not the first time someone has had this issue. She was very rude and dismissive and it really put me off this place.
Edited to add: our order was also wrong.
Atmosphere: 1
Food: 4
Service: 1
Top of the line food and service ? ?
Atmosphere: 5
Food: 5
Service: 5
The younger African-American lady that worked tonight was the rudest person I've ever encountered in my entire life. It was obvious that I was inconvenience to her. She actually rolled her eyes at me and sighed when I told her I needed to look at the menu. I've had the same problem with this location before I don't know why I continue to come back. She handed me my sandwich without a thank you or anything and turn around and walked away. You can't understand anything she says because she doesn't make eye contact with you or speak up when she's speaking to you then when you ask her what she said she gets irritated and snaps at you. Do better it's freaking ridiculous
Atmosphere: 1
Food: 3
Service: 1
The sandwich was good, however the employee Kayla was very rude, I will not be returning back because of her.
Atmosphere: 1
Food: 4
Service: 1
The store looked immaculate, and the service was wonderful regardless of the fact that Dee was closing all on her own! Great store, great first impression, will be back asap!
Atmosphere: 5
Food: 5
Service: 5
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