Good - cheap - Italian food - pretty basic - nothing that will wow you - but dependable and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
David Dennehy
1st Time here and I will Definitely be Back!!
Atmosphere: 5
Food: 5
Service: 5
Janel Zachariah
1st off wow the service was Great and the FOOD soooo Good! The photo I got wasn’t great but, I definitely will be coming back me and my husband got the meat lovers pizza and dessert So goood! :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Marcela Valencia
Came here for the first time with my son. We waited to be seated for 5 mins and no one acknowledged us although someone did pass by us. Beyond disappointed.
Service: 1
Joshua Smith
This Italian food was bland. The garlic bread, might have had garlic on it. From Itlian cooking I'm expecting flavor.
Atmosphere: 3
Food: 2
Service: 3
Azucena Alvarez
The delicious food , the waiter David was very friendly. I will definitely return.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Alfredo, Pizza
pawpaw walston
Wonderful staff and great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Lasagna, Pizza
Keenan Allemond
Love the Napoli Special!
Atmosphere: 5
Food: 5
Service: 5
Kelly Nichols
My husband and I ordered carryout from Napoli's Rowlett. The toasted ravioli were underbreaded and undercooked. The fettuccine alfredo was the worst we've ever had: bland, thin sauce and rubbery, colorless chicken. It is listed 9n the menu as grilled chicken but not a grill mark was to be found on this clearly cooked the frozen chicken. My husband said the baked ziti was bland, with some noodles undercooked. The tiramisu was frozen solid even after a 20 minute car ride.We called the restaurant and I spoke with the manager and owner about our bad experience. The manager was 0leasant enough, but the owner told me that because we ordered online using the tool on their website, Slice, that there was nothing they could do, and that to seek a refund we would have to work through the third-party ordering portal. When we challenged this, the owner became agitated and began to shout at me over the phone. I've never been spoken to that way by someone who owns a restaurant. It was shocking.Terrible food, terrible service. We will never go back.
Atmosphere: 1
Food: 1
Service: 1
Austin Nichols
My wife and I ordered carryout from Napoli's Rowlett. One appetizer, one salad, two entrees, one dessert. The toasted ravioli were underbreaded and undercooked. The fettuccine alfredo was the worst we've ever had: bland, thin sauce and rubbery, colorless chicken. The baked ziti was bland, with some noodles undercooked. The tiramisu was frozen solid.We called the restaurant and spoke with the manager and owner about our bad experience. We were told that because we ordered online using the tool on their website, Slice, that there was nothing they could do, and that to seek a refund we would have to work through the third-party ordering portal. When we challenged this, the owner became agitated and began to shout at us over the phone.Terrible food, terrible service. We will never go back.
We came to eat today as a treat to my son as Christmas Eve is his birthday and he wanted Italian food . From the moment we walked in, We were treated like we are regulars at this restaurant . Amazing customer service, very family oriented and even gave my son a dessert in the house for his birthday. We will be back.
My wife and I googled Italian restaurants near us. This place appeared with favorable Reviews, so we made our way to it. From entrance, the Customer Service was a 5-Star. I ordered Shrimp Scampi and my woman ordered Shrimp Alfredo. My Shrimp Scampi did not have traditional Scampi sauce, it was tomato based; red in color and marinara in taste. My woman’s meal was perfect. I asked the Waitress questions about my meal and she said it was Scampi sauce. I only ate a couple of bites and I asked another Waiter about my meal and he explained that their Scampi sauce is tomato based but he could substitute my dish for another dish, free of charge. I’ve seen or heard of this type of Scampi sauce. I told him to get me what my woman ordered, the Shrimp Alfredo to-go and to bring my woman a to-go bowl. He even said he’d box up the meal I didn’t want (I’ll give it to my sister-in-law) because they would just throw it away anyway and that he’d also bring us a dessert on the house. Excellent Customer Service!! However, we get home ready to dive into our food. I have the boxed up food I didn’t want (tomato-based Shrimp Scampi), my woman’s boxed up Shrimp Alfredo and another boxed up tomato-based Shrimp Scampi, not the Shrimp Alfredo I requested. Excellent attitude and decorum but I was disappointed in my food and the communication and delivery.
Recommended dishes: Chicken Alfredo
Kim Randell
I love this place the waitstaff is always amazing. The food is wonderful, the owner will come to your table and check to see how things are going.
Good - cheap - Italian food - pretty basic - nothing that will wow you - but dependable and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
1st Time here and I will Definitely be Back!!
Atmosphere: 5
Food: 5
Service: 5
1st off wow the service was Great and the FOOD soooo Good! The photo I got wasn’t great but, I definitely will be coming back me and my husband got the meat lovers pizza and dessert So goood! :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Came here for the first time with my son. We waited to be seated for 5 mins and no one acknowledged us although someone did pass by us. Beyond disappointed.
Service: 1
This Italian food was bland. The garlic bread, might have had garlic on it. From Itlian cooking I'm expecting flavor.
Atmosphere: 3
Food: 2
Service: 3
The delicious food , the waiter David was very friendly. I will definitely return.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Alfredo, Pizza
Wonderful staff and great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Lasagna, Pizza
Love the Napoli Special!
Atmosphere: 5
Food: 5
Service: 5
My husband and I ordered carryout from Napoli's Rowlett. The toasted ravioli were underbreaded and undercooked. The fettuccine alfredo was the worst we've ever had: bland, thin sauce and rubbery, colorless chicken. It is listed 9n the menu as grilled chicken but not a grill mark was to be found on this clearly cooked the frozen chicken. My husband said the baked ziti was bland, with some noodles undercooked. The tiramisu was frozen solid even after a 20 minute car ride.We called the restaurant and I spoke with the manager and owner about our bad experience. The manager was 0leasant enough, but the owner told me that because we ordered online using the tool on their website, Slice, that there was nothing they could do, and that to seek a refund we would have to work through the third-party ordering portal. When we challenged this, the owner became agitated and began to shout at me over the phone. I've never been spoken to that way by someone who owns a restaurant. It was shocking.Terrible food, terrible service. We will never go back.
Atmosphere: 1
Food: 1
Service: 1
My wife and I ordered carryout from Napoli's Rowlett. One appetizer, one salad, two entrees, one dessert. The toasted ravioli were underbreaded and undercooked. The fettuccine alfredo was the worst we've ever had: bland, thin sauce and rubbery, colorless chicken. The baked ziti was bland, with some noodles undercooked. The tiramisu was frozen solid.We called the restaurant and spoke with the manager and owner about our bad experience. We were told that because we ordered online using the tool on their website, Slice, that there was nothing they could do, and that to seek a refund we would have to work through the third-party ordering portal. When we challenged this, the owner became agitated and began to shout at us over the phone.Terrible food, terrible service. We will never go back.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Pizza was
Atmosphere: 5
Food: 5
Service: 5
We came to eat today as a treat to my son as Christmas Eve is his birthday and he wanted Italian food . From the moment we walked in, We were treated like we are regulars at this restaurant . Amazing customer service, very family oriented and even gave my son a dessert in the house for his birthday. We will be back.
Atmosphere: 5
Food: 5
Service: 5
New family favorite for Italian ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Rolls, Lasagna, Meatballs
My wife and I googled Italian restaurants near us. This place appeared with favorable Reviews, so we made our way to it. From entrance, the Customer Service was a 5-Star. I ordered Shrimp Scampi and my woman ordered Shrimp Alfredo. My Shrimp Scampi did not have traditional Scampi sauce, it was tomato based; red in color and marinara in taste. My woman’s meal was perfect. I asked the Waitress questions about my meal and she said it was Scampi sauce. I only ate a couple of bites and I asked another Waiter about my meal and he explained that their Scampi sauce is tomato based but he could substitute my dish for another dish, free of charge. I’ve seen or heard of this type of Scampi sauce. I told him to get me what my woman ordered, the Shrimp Alfredo to-go and to bring my woman a to-go bowl. He even said he’d box up the meal I didn’t want (I’ll give it to my sister-in-law) because they would just throw it away anyway and that he’d also bring us a dessert on the house. Excellent Customer Service!! However, we get home ready to dive into our food. I have the boxed up food I didn’t want (tomato-based Shrimp Scampi), my woman’s boxed up Shrimp Alfredo and another boxed up tomato-based Shrimp Scampi, not the Shrimp Alfredo I requested. Excellent attitude and decorum but I was disappointed in my food and the communication and delivery.
Recommended dishes: Chicken Alfredo
I love this place the waitstaff is always amazing. The food is wonderful, the owner will come to your table and check to see how things are going.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Rolls, Chicken Marsala, Lasagna, Baked Ziti