Papa Johns Pizza

This is to give a shout out to the managers on duty today- we had a mishap when our pizza was delivered and they were kind and generously willing to right the wrong. I understand most would complain and write something mean or snarky but the gentlemen that I talked to did an amazing job deescalating the situation and providing exceptional service. Thank you guys!

Atmosphere: 5

Food: 5

Service: 5

Papa John’s Rowlett…. Very disappointing. Order a Shaqroni Pizza with Mushrooms and basically got a cheese goo of a pie. Terrible, did not taste like pizza rather than just bread and melted cheese. The pizza was not mad well at all, there was not good distribution of sauce and the cheese just wasn’t good tasted like a cheese stick. THE PIZZA HAD LIKE 8 PEPPERONIS. Also the toppings were all covered in cheese like the person didn’t know how to make the pizza and put the toppings then the cheese on top. The lady was at least nice working there. Spent money here and regretted it… not a good pizza.

Atmosphere: 3

Food: 1

Service: 5

Great pizzas. Go let papa put their pie in your mouth

Atmosphere: 5

Food: 5

Service: 5

This place looks poorly managed. No one at the register when I arrived. Someone had to get the attention of someone outside to charge me. I believe this person on a smoke break based on the cigarette smell
I ordered large pepperoni and mushroom. When I got home there was an average of one and a half pepperoni slices at most per slice and even less mushrooms. And it had no flavor.
They've seen by business for the last time
Good luck with staying in business.

Atmosphere: 1

Food: 1

Service: 3

A teribble pizza with unfresh tomato on top. My belly started ringing while i ate the second slice. I don't recommend you this place.

Ordered 2 pizzas for pickup and they were ready super quickly. The staff was very nice and friendly.

Atmosphere: 5

Food: 5

Service: 5

I’ve already shared my concerns with the company but have yet to receive a response. I came in with a positive attitude, excited to treat my kids to some pizza and pasta of their choice. I made friendly conversation with the clerk and other staff working that night. Unfortunately, the experience quickly took a disappointing turn.

The young man at the register seemed unsure of what he was doing and needed frequent help. Another employee in a green shirt stood nearby, on his phone, waiting for his girlfriend to bring him a Starbucks drink. Two young African American women appeared to be busy, but upon closer observation, it was clear they weren’t doing much at all. Then there was the manager on duty in a red long-sleeve shirt who made the food.

Honestly, the entire situation felt like a slap in the face. I walked in with good intentions, gave compliments, and even encouraged Mr. Donovan (the clerk) to take his time learning the system as he processed my order. I had pleasant conversations with the others who came to assist him. However, when my food was finally brought out, I was handed pasta that was poorly made and looked nothing like what’s advertised on Papa John’s menu.

What made it worse was the awkward looks the staff exchanged before handing it to me, like they knew it wasn’t acceptable, but gave it to me anyway. This, after I had spoken kindly to them and even left a generous 15–20% tip. I felt completely unappreciated and disrespected, especially since my kids were excited and had picked out their meals with such joy.

To top it all off, the girl who brought the Starbucks drink went behind the counter, an area that’s clearly off-limits to regular customers.

I once had respect for this location and came in hopeful despite some hesitation. But after this experience, I no longer feel confident in the quality of service, especially knowing that a tip means so little. This was truly disappointing.

Atmosphere: 1

Food: 1

Service: 1

Manager MARCUS is absolutely amazing at his job and will take great care of you!

Atmosphere: 5

Food: 5

Service: 5

Worst pizza ever. Very, very sparse beef and onions. Few mushrooms. Barely warm. I was told two different credit cards “didn’t go through”. I didn’t get 800+ credit score with bad cards. Quoted $29.+. I said to cancel, then told $24+. Worst part: “manager”, when I called to complain, claimed he couldn’t see pictures I sent. THEN he claimed they had no order from their store and I must have ordered from another location. Flat out lied. I called back from the same number I placed the order from that was already in my phone. I will update IF someone tries to make this right. I won’t hold my breath.

Order, get given 40 minute delivery time. Magically gets changed to DoorDash. DoorDash driver picks it up and then it was 40 minutes between it being picked up by DoorDash and it getting to my house. (Its a 6 minute drive) - Bought a bunch of sauce cups, got none. Not even the normal garlic cups that come with the pizza...

Food is Ice Cold. Never doing this again.

Food: 1

Service: 1

It’s a standard Papa John’s.
The boneless wings can barely even be called chicken nuggets. It looks like it was half a container of sauce for 1 10 count.

Atmosphere: 3

Food: 3

Service: 3

I ordered an ultimate pepperoni pizza, and received what it looks like to be a regular pepperoni pizza. It doesn't look like advertised.
I also ordered a customized pizza with pineapple, canadian bacon, mushroom and jalapeño, this pizza was missing the jalapeños.
And I didn't received my 2 lt pepsi that was ordered as well.

It was a long day after spending the day on the hospital, I just wanted to make home and eat with my kids. Very upsetting getting almost everything wrong after a hard day.

Food: 1

Service: 1

Why do they say they close at 1 if at 12 they no longer want to serve you, super bad, service!!!

Absolutely the worst Papa John’s I’ve ever had in my entire life. The pizza was very doughy. It wasn’t even done. I’m not for sure on why my pizza is fresh but yet still cold. I wish I could have taken it back, but it was delivered by far the worst experience I’ve ever had with this Papa John’s, including the customer service.

Your people put zero effort into the food. Sadly, it’s the worst pizza I’ve ever had. I regret that because I’ve lived in this area for 20 years. This is the worst service. Who cares tho right?

Atmosphere: 1

Food: 1

Service: 1