Popeyes Louisiana Kitchen

5251 Rowlett Rd, Rowlett
(972) 475-5875

Recent Reviews

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Donna

Great food and customer service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Chicken and Fries

Vanessa Cartagena

Rude guy took our order in the drive thru and he should not be the one taking orders! BAD! Customer service! and why does this wing look like someone fit off of it? I got a three-piece and expected a drumstick wing and a thigh, but I got two wings and a drumstick

Atmosphere: 3

Food: 4

Service: 1

Heaven Gaines

Ordered ahead. Picked up inside. Dirty inside. My husband brought home which is 5 min each way. They failed to put all the items paid for in the bag. I drive back up there & let the guy know they didn’t put my sides in the bag. He said ok I’ll get it. I said to him maybe throw a few biscuits in there for my inconvenience. He sets bag on counter no apology or anything and 1 biscuit. Customer service matters. I placed my order, I paid. You guys messed up. It’s YOUR job to check that you did your job. Manager must suck at running this place. Clean it up!

Atmosphere: 1

Food: 3

Service: 1

cheryl r

Ordered 2 sandwiches 2 days ago, only received 1, but more importantly we have had e coli symptoms with violent GI issues since.

Daily Skateboarding

I wait for an extra 10 minutes for fresh chicken. I didn't check until I got home. It was a big disappointment. It was just cooked chicken. This was truly yesterday chicken. Please, take person pride what you put out.

Food: 1

Arnold Reyes

I have gone there multiple times and their card reader is non-operational. Not going there anymore! They gave my wife a hard time on an order of fries. FRYS! Instead of just replacing the fry’s they made her feel like incompetent. They are rude, disrespectful and non-caring! They need management to go there undercover as a customer so they can see how customers are treated. Very disappointing cause I love their chicken!

Atmosphere: 1

Food: 5

Service: 1

Danny Nguyen

This location at Rowlett & Lakeview Pkwy was so bad. The chicken was old greasy & burned, gravy is like brown water with no taste. Customer service was also bad, employee & manger was both talking rude, even just taking a simple order. And then, they forgot my drink, forgot my biscuits that I paid for. I wanted to make sure that I got charged for it before calling them, no receipt in the bag. I called to complain, no one pick up the phone. I drove all the way back, got even more worse respond from the same manager that worked at the drive thru. Look as they don’t give a damn about anything they’re doing other than charging customers, and it showed. I normally never care to leave comment on restaurants, i had been at many other Popeyes, but felt like crap after visit this store for the 1st time, it will be my last. Other locations are not this bad.

Joshua Roney

Food was stone cold. Service was slow - lady had no idea how to use the till and was stood there for a good 5 mins trying to figure out her self before finally getting someone to help. We tried the drive thru at first but the staff were nowhere to be found. We walked in and found the drive thru worker with the headset just stood there yapping to another employee.

I’m a tourist in the US and this was the worst fast food experience I’ve ever had. Food was ridiculously salty as well

Atmosphere: 1

Food: 2

Service: 1

Jacob

no sauce when i ordered and look at this chicken wrap, who in their right mind think this is acceptable. look at this chicken wrap and tell me that this is normal

Atmosphere: 1

Food: 1

Service: 1

Gail Love

This location is horrible. We have visited more than once to be less than pleased. Tried today, order was incorrect. The personnel is less than pleasant. Making an effort to call did no good. The phone rings, no one answer. Will never visit the location again. Cooperate should visit this location, please. This location is destroying the reputation of Popeye’s as a place to visit.

Atmosphere: 1

Food: 1

Service: 1

kendrick green

This was my first time with bad food from this location my breast was to salty I just wasted my money and No disrespect couldn’t speak English well enough to get my order right

Atmosphere: 1

Food: 1

Service: 1

Preston Dupree

This has to be the worse location I have ever experienced! The manager on duty was rude! The employee was rude! Had an attitude from the time I pulled up! Talked about me to another car waiting on their food and I over heard it! It’s extremely sad! This location needs to be re staffed or it’s in for a lawsuit soon! Not to mention the manager was talking with his hand in my face! Had to cancel my order and get a refund! Clear sign of discrimination! DO NOT EAT HERE!

Atmosphere: 1

Food: 1

Service: 1

Joe Ross

The Popeyes in Rowlett has great food and honestly 50% of the time the service is excellent / the other 50% it just seems they really struggle with staffing.

Atmosphere: 3

Food: 5

Service: 3

SAVALAS LINDSEY

SMART GROUT AND STONE RESTORATION gives this location thumbs up 👍

Atmosphere: 5

Food: 5

Service: 5

Tim Duffield

The person behind the counter was very rude. He actually cussed at my husband when he went to the counter to ask on the status of our order. The food was good but the service was terrible.

Atmosphere: 1

Food: 3

Service: 1

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