The person that was serving me did not give me all my change back. When I ask about it, she looked at me like I was funny. That's not very funny. I told her she talked herself out of a tip. So if they keep the change they are stealing from the customer, not the thing to do
Food: 3
Service: 1
Lane Murphy
They make the shakes wrong every single time, whatever you order, you'll never actually get what you order
Atmosphere: 2
Food: 1
Service: 2
Rico delgado
This Sonic in Rowlett is honestly one of the best ones I’ve been to. The staff is always super friendly and they get my order out quick, even when it’s busy. Food’s always hot and fresh, and my drinks are made just right every time. You can tell the team here actually cares about their customers. I come here a few times a week and they never disappoint. Definitely my go-to Sonic spot!
Atmosphere: 5
Food: 5
Service: 5
Ashley Laveski
This Sonic Drive-In consistently delivers outstanding service and high-quality food. The team operates efficiently, ensuring orders are accurate and served promptly. Every visit, the food is hot, fresh, and well-prepared, and the beverages are always mixed perfectly. The management clearly maintains a strong focus on customer satisfaction and operational excellence, creating a clean, organized, and welcoming environment. This location sets a great example of what fast food service should be — dependable, professional, and customer-focused.
Atmosphere: 5
Food: 5
Service: 5
Charle White
“The good sonic” in Rowlett hands down !
Food: 5
J Perez
I come here every morning, food is always perfect and service is fast , and always see people with a smile 👍
Atmosphere: 5
Food: 5
Service: 5
Brooke Belcher
Please do not offer products your workers can't make. I just got a dirty Dr pepper and it takes like caramel. Not sure what was put in it. Why are you putting lemons??
Lakenya Bettles
Customer service is trouble. Act like she didn’t want to be at work.
I wouldn't recommend ordering food from this location They fail to follow food safety guidelines. Some workers prepare your ready-to-eat food with their bare hands. Also, I have seen workers touch their phones, faces, and hair while preparing a customer's food. I have also seen some workers contaminate a customer's order because they were annoyed by the customer. My recommendation is that some employees learn how to treat a customer properly and handle food properly.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Wesolowski
I order from the Sonic app pretty frequently. I ordered iced tea with easy ice from the location on Lakeview Parkway in Rowlett. When they brought the tea, all the ice had melted so I asked for a cup of ice and they refused to bring me any unless I paid extra for it! I went back and forth with the employee explaining that I got no ice in my drink in the first place and she refused to bring me ice. That is such lousy customer service! I am so annoyed by this and will take my business elsewhere from now on.
Atmosphere: 3
Food: 4
Service: 1
Andrew
I ordered two drinks, sat and waited for 15 minutes while I saw everyone around me get their orders. Finally asked and they just hadn't even put my order in and I had to do the whole thing again. Amazing.
Joey Pauga
My family and I enjoy coming to Sonic, and this location really stands out. My wife is a Sonic pro and says this is one of the faster spots around—and she’s right! Service is always quick, and that makes a big difference when you’re on the go.
For me, the Smash Burgers are a favorite. They come out hot and fresh, and I can’t help but order one every time we stop by. At the same time, Sonic is really all about the drinks for us. My son and I always get our go-to Cherry Sprite, and it’s just a fun tradition we’ve built together.
It’s the combination of great food, fun drinks, and genuinely good service that keeps us coming back. Places like this make the quick-stop experience enjoyable and worth the visit every time.
Follow @joeypauga on TT, FB, YT, IG, LinkedIN and X
Atmosphere: 5
Food: 5
Service: 5
alejandro baltao
Horrible service ..kids just being kids and don't want to work
The person that was serving me did not give me all my change back. When I ask about it, she looked at me like I was funny. That's not very funny.
I told her she talked herself out of a tip.
So if they keep the change they are stealing from the customer, not the thing to do
Food: 3
Service: 1
They make the shakes wrong every single time, whatever you order, you'll never actually get what you order
Atmosphere: 2
Food: 1
Service: 2
This Sonic in Rowlett is honestly one of the best ones I’ve been to. The staff is always super friendly and they get my order out quick, even when it’s busy. Food’s always hot and fresh, and my drinks are made just right every time. You can tell the team here actually cares about their customers. I come here a few times a week and they never disappoint. Definitely my go-to Sonic spot!
Atmosphere: 5
Food: 5
Service: 5
This Sonic Drive-In consistently delivers outstanding service and high-quality food. The team operates efficiently, ensuring orders are accurate and served promptly. Every visit, the food is hot, fresh, and well-prepared, and the beverages are always mixed perfectly. The management clearly maintains a strong focus on customer satisfaction and operational excellence, creating a clean, organized, and welcoming environment. This location sets a great example of what fast food service should be — dependable, professional, and customer-focused.
Atmosphere: 5
Food: 5
Service: 5
“The good sonic” in Rowlett hands down !
Food: 5
I come here every morning, food is always perfect and service is fast , and always see people with a smile 👍
Atmosphere: 5
Food: 5
Service: 5
Please do not offer products your workers can't make. I just got a dirty Dr pepper and it takes like caramel. Not sure what was put in it. Why are you putting lemons??
Customer service is trouble. Act like she didn’t want to be at work.
Atmosphere: 1
Food: 1
Service: 1
Good food sweet tea is good
Atmosphere: 5
Food: 5
Service: 5
I thought a medium would have more tater tots 🤔
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
I wouldn't recommend ordering food from this location They fail to follow food safety guidelines. Some workers prepare your ready-to-eat food with their bare hands. Also, I have seen workers touch their phones, faces, and hair while preparing a customer's food. I have also seen some workers contaminate a customer's order because they were annoyed by the customer. My recommendation is that some employees learn how to treat a customer properly and handle food properly.
Atmosphere: 1
Food: 1
Service: 1
I order from the Sonic app pretty frequently. I ordered iced tea with easy ice from the location on Lakeview Parkway in Rowlett. When they brought the tea, all the ice had melted so I asked for a cup of ice and they refused to bring me any unless I paid extra for it! I went back and forth with the employee explaining that I got no ice in my drink in the first place and she refused to bring me ice. That is such lousy customer service! I am so annoyed by this and will take my business elsewhere from now on.
Atmosphere: 3
Food: 4
Service: 1
I ordered two drinks, sat and waited for 15 minutes while I saw everyone around me get their orders. Finally asked and they just hadn't even put my order in and I had to do the whole thing again. Amazing.
My family and I enjoy coming to Sonic, and this location really stands out. My wife is a Sonic pro and says this is one of the faster spots around—and she’s right! Service is always quick, and that makes a big difference when you’re on the go.
For me, the Smash Burgers are a favorite. They come out hot and fresh, and I can’t help but order one every time we stop by. At the same time, Sonic is really all about the drinks for us. My son and I always get our go-to Cherry Sprite, and it’s just a fun tradition we’ve built together.
It’s the combination of great food, fun drinks, and genuinely good service that keeps us coming back. Places like this make the quick-stop experience enjoyable and worth the visit every time.
Follow @joeypauga on TT, FB, YT, IG, LinkedIN and X
Atmosphere: 5
Food: 5
Service: 5
Horrible service ..kids just being kids and don't want to work
Atmosphere: 1
Food: 1
Service: 1
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