worse customer service ever honestly I ordered my food 30 minutes before getting there and it took me a minute because of traffic and when i got there the line was long too so that added more time so when I went to tell them my code they said they could do it anymore because breakfast was over but again i ordered it way before it ended and when i got to the window someone else got their breakfast but they said they couldn’t make mines…
Atmosphere: 1
Service: 1
Kisha Lopez
Food is always hot.
Atmosphere: 5
Food: 5
Service: 5
Kadi Huff
Order was wrong, food was cold, and it took FOREVER!
Atmosphere: 1
Food: 1
Service: 1
Sauileoge Toafa
Slowest Macdonald's ever. Don’t order through the app because you will end up coming inside to remind them. This happens often.
Atmosphere: 1
Food: 3
Service: 1
Tony Moreno
Royce City great experience…overall despite missing items
Our order was missing several item on a busy Saturday morning But they made it right and had patience to help us Thank you!
Atmosphere: 5
Food: 5
Service: 4
James Giles
Put order in on kiosk at 6:15 . Asked mangers what's taking so long at 6:43pm. Manger said there just now making it. Manager had no name tag on. Finally got food at 6:47 .
Atmosphere: 2
Food: 3
Service: 1
Jan Blankenship
I drove thru ordered a large frozen dr pepper, got home it was a large frozen coke!
On Christmas Day, a Co worker and myself drove thru we ordered two separate orders. On my order i ordered a deluxe crispy chicken meal, large fries, large frozen dr pepper. I paid andmy receipt showed a large dr pepper and large coke. Then we had to wait and when the brought out the food i asked for the drinks sonce i paid for them even tho thats not what i ordered andhe was like you didn't get them. I said no we have no drinks.
It seems everytime i go thru my orders ate messed up.
I go thru and order coffee two mornings a week and i ask for splenda and everytime they put sugar
Atmosphere: 2
Food: 1
Service: 2
Mariano Montoya
Employees were chill
Atmosphere: 5
Food: 5
Service: 5
Micah Diane
They have a horrible kid play place, but other than that great McDonald’s!
Atmosphere: 5
Food: 5
Service: 5
Nina
This place has great service, happy smiling staff.
Twice in less than 2 weeks this McDonald’s has failed to provide adequate service. The first time I order two double cheeseburgers w/o onions and while on the way home had to find out the hard way that both burgers had extra onions on them but were still tagged no onions. Today I ordered through the app and had two double cheeseburgers no onions ,medium fries & a lrg Dr Pepper light ice. Curbside pickup occurred and again on the way home I come to find I did not receive two double cheeseburgers but only one! That is money I am now out due to their staff. My options are limited on my way home for food and this is one of the only few options I have. The customer service and team leaders need to look into making sure the orders are correct each and every time.
Atmosphere: 1
Food: 1
Service: 1
Micah teague
⭐ 1 Star
I had one of the worst experiences at this McDonald’s. I ordered a Big Mac and a large fry, but when I got to the window, they gave me a medium fry even though I paid for a large. When I pointed it out, the employee snatched the fries from me and handed me a large one with an attitude.
That alone was disappointing, but it gets worse. I sat in my car and started eating my food, and halfway through the Big Mac I began feeling sick. Not long after, I actually threw up. There is clearly something wrong with either how the food is being handled or the quality of it.
This was unacceptable on every level — from the service to the food itself. I will not be returning, and I hope management takes this seriously before more customers get sick.
Atmosphere: 1
Food: 1
Service: 1
Jalisa Starling
The customer service at this establishment is disappointing. Upon entering, there's a noticeable lack of warmth—greetings are absent, and getting the attention of the counter staff is a challenge. Despite the number of employees in the back, assistance at the walk-up counter is severely lacking. It's frustrating to see half the management sitting at the to-go order table without offering any support. When I addressed an issue with a wrong order, their rudeness was unacceptable.
As for the food, the portions are barely satisfactory; fries, shakes, and smoothies are not filled adequately, and they seem hesitant to provide dipping sauces. The only time I’ve experienced good customer service here is during corporate visits. This place has significant room for improvement.ly time I’ve experienced good customer service here is during corporate visits. This place has significant room for improvement.
worse customer service ever honestly I ordered my food 30 minutes before getting there and it took me a minute because of traffic and when i got there the line was long too so that added more time so when I went to tell them my code they said they could do it anymore because breakfast was over but again i ordered it way before it ended and when i got to the window someone else got their breakfast but they said they couldn’t make mines…
Atmosphere: 1
Service: 1
Food is always hot.
Atmosphere: 5
Food: 5
Service: 5
Order was wrong, food was cold, and it took FOREVER!
Atmosphere: 1
Food: 1
Service: 1
Slowest Macdonald's ever. Don’t order through the app because you will end up coming inside to remind them. This happens often.
Atmosphere: 1
Food: 3
Service: 1
Royce City great experience…overall despite missing items
Our order was missing several item on a busy Saturday morning But they made it right and had patience to help us Thank you!
Atmosphere: 5
Food: 5
Service: 4
Put order in on kiosk at 6:15 . Asked mangers what's taking so long at 6:43pm. Manger said there just now making it. Manager had no name tag on. Finally got food at 6:47 .
Atmosphere: 2
Food: 3
Service: 1
I drove thru ordered a large frozen dr pepper, got home it was a large frozen coke!
On Christmas Day, a Co worker and myself drove thru we ordered two separate orders. On my order i ordered a deluxe crispy chicken meal, large fries, large frozen dr pepper. I paid andmy receipt showed a large dr pepper and large coke. Then we had to wait and when the brought out the food i asked for the drinks sonce i paid for them even tho thats not what i ordered andhe was like you didn't get them. I said no we have no drinks.
It seems everytime i go thru my orders ate messed up.
I go thru and order coffee two mornings a week and i ask for splenda and everytime they put sugar
Atmosphere: 2
Food: 1
Service: 2
Employees were chill
Atmosphere: 5
Food: 5
Service: 5
They have a horrible kid play place, but other than that great McDonald’s!
Atmosphere: 5
Food: 5
Service: 5
This place has great service, happy smiling staff.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Twice in less than 2 weeks this McDonald’s has failed to provide adequate service. The first time I order two double cheeseburgers w/o onions and while on the way home had to find out the hard way that both burgers had extra onions on them but were still tagged no onions. Today I ordered through the app and had two double cheeseburgers no onions ,medium fries & a lrg Dr Pepper light ice. Curbside pickup occurred and again on the way home I come to find I did not receive two double cheeseburgers but only one! That is money I am now out due to their staff. My options are limited on my way home for food and this is one of the only few options I have. The customer service and team leaders need to look into making sure the orders are correct each and every time.
Atmosphere: 1
Food: 1
Service: 1
⭐ 1 Star
I had one of the worst experiences at this McDonald’s. I ordered a Big Mac and a large fry, but when I got to the window, they gave me a medium fry even though I paid for a large. When I pointed it out, the employee snatched the fries from me and handed me a large one with an attitude.
That alone was disappointing, but it gets worse. I sat in my car and started eating my food, and halfway through the Big Mac I began feeling sick. Not long after, I actually threw up. There is clearly something wrong with either how the food is being handled or the quality of it.
This was unacceptable on every level — from the service to the food itself. I will not be returning, and I hope management takes this seriously before more customers get sick.
Atmosphere: 1
Food: 1
Service: 1
The customer service at this establishment is disappointing. Upon entering, there's a noticeable lack of warmth—greetings are absent, and getting the attention of the counter staff is a challenge. Despite the number of employees in the back, assistance at the walk-up counter is severely lacking. It's frustrating to see half the management sitting at the to-go order table without offering any support. When I addressed an issue with a wrong order, their rudeness was unacceptable.
As for the food, the portions are barely satisfactory; fries, shakes, and smoothies are not filled adequately, and they seem hesitant to provide dipping sauces. The only time I’ve experienced good customer service here is during corporate visits. This place has significant room for improvement.ly time I’ve experienced good customer service here is during corporate visits. This place has significant room for improvement.
Atmosphere: 2
They get most of the orders wrong
Atmosphere: 2
Food: 1
Service: 1
They got my order wrong and kept hanging up on me
Atmosphere: 1
Food: 2
Service: 1
Loading...