Just bought fries from the Royse city location. They were cold and soggy as I got them at the drive-through. I asked them if they had fresh fries and he took my fries back and re-cooked them.. �gross
Mos Melendez
Service was good but everyone looks miserable and depressed.
Atmosphere: 3
Food: 4
Service: 4
Dr feel900d
Terrible etiquette while taking your order. And then they don't even have what's advertised on the menus or the deals they have going on.
Laura Eidman
Waited over 40 minutes in drive thru for an order already placed the mobile app paid on the app . Placed another at drive thru . That order for my friend was received. Mine was not !! Went through 2 windows and had to wait again. Receipt show the order in the bag however was not . It was beyond busy and was rushed by others drivers to leave . Not a friendly area . Called 7 times rang a long long time then went to a fax machine. I am livid !! I Will NEVER go back . Reading other reviews proves to me this Mc Donald’s is notorious for shorting orders . Leaving food items out . I guess that’s how this owners profits . Ripping off the customers! Reporting this to corporate!
Atmosphere: 1
Food: 1
Service: 1
Kyrie Greer
Front counter employee digging in ear, rolling wax in her fingers, other employees wiping noses and fingers in mouths
Atmosphere: 1
Food: 3
Service: 1
Predictable Skater
If you want a refund don’t bother they will say go through the app which isn’t possible and say they can’t do anything like remake the food. shitty customer service for meh tasting food, I will be sticking with Taco Bell for now especially because if they mess and order up they offer a refund or remake you’re food, McDonald’s is pathetic now days.
Atmosphere: 1
Food: 2
Service: 1
Kamryn Webb
Food was good and quick, but service could a lot better. The lady that served us was very unfriendly and unwilling to help. She was very unwilling to refund for an item we did not receive and acted put out when asked for ketchup
Atmosphere: 3
Food: 4
Service: 1
Sarah Lewis
They would not give me my food and didn’t care. The Mc Donald’s app would not let me check in so I walked in to get my food. They would not give it to me because I couldn’t check in. I am literally staring at the food I already paid for. They stood there shrugging, holding my food saying they couldn’t help me. Hilda and Jennifer were unhelpful and terrible in customer service. The store manager Marisella finally gave me my order with a soft excuse. She even refreshed my fries with new ones for the trouble. Hilda and Jennifer should not be managers if that is their idea of helping service customers.
Atmosphere: 1
Food: 3
Service: 1
Anna
The food is Always Cold at this McDonald's. Lunch time around 11:00 am They should be serving Fresh Hot Fries.
Atmosphere: 2
Food: 1
Service: 3
Austin Patton
They need new staff at this McDonald's that know how to count to 2 never go to this one
I usually order from uber eats when im a stay at home mom watching the kids. I usually never have a problem, but lately this location has been lacking. I either receive items I didn’t order or my items are straight up missing. Now I understand everyone is working hard at this location and making food for the hundreds of hungry people that come on by. While im grateful to have received my food nevertheless still was sad that i never received my mango smoothie with whipped cream that I paid for… it so small and so silly to be upset over. I guess it like a reward for this mom that didn’t come. Anyway I digress. Il will try to stay open minded and order at different time of day. Maybe that will help.
Food: 3
Service: 3
James Rodgers
Since when did the? Dollar drinks go to a $1.94.It says on the menu one dollar for drinks
Atmosphere: 4
Food: 4
Service: 3
Amber McKinney
Horrible location! Food is NEVER fresh, they always have several people waiting for orders and drive thru is super slow to get orders out. And 90% chance your order is wrong or missing something.
Atmosphere: 1
Food: 1
Service: 1
IRA SMITH
I found mold in my McCrispy chicken sandwich and made me sick, do better.
Atmosphere: 2
Food: 1
Service: 3
blake warfield
Forgot toys in happy meal but didn't forget to charge me for them. Also no staws. This place can't ever get right.
Just bought fries from the Royse city location. They were cold and soggy as I got them at the drive-through. I asked them if they had fresh fries and he took my fries back and re-cooked them.. �gross
Service was good but everyone looks miserable and depressed.
Atmosphere: 3
Food: 4
Service: 4
Terrible etiquette while taking your order. And then they don't even have what's advertised on the menus or the deals they have going on.
Waited over 40 minutes in drive thru for an order already placed the mobile app paid on the app . Placed another at drive thru . That order for my friend was received. Mine was not !! Went through 2 windows and had to wait again. Receipt show the order in the bag however was not . It was beyond busy and was rushed by others drivers to leave . Not a friendly area . Called 7 times rang a long long time then went to a fax machine. I am livid !! I Will NEVER go back . Reading other reviews proves to me this Mc Donald’s is notorious for shorting orders . Leaving food items out . I guess that’s how this owners profits . Ripping off the customers! Reporting this to corporate!
Atmosphere: 1
Food: 1
Service: 1
Front counter employee digging in ear, rolling wax in her fingers, other employees wiping noses and fingers in mouths
Atmosphere: 1
Food: 3
Service: 1
If you want a refund don’t bother they will say go through the app which isn’t possible and say they can’t do anything like remake the food. shitty customer service for meh tasting food, I will be sticking with Taco Bell for now especially because if they mess and order up they offer a refund or remake you’re food, McDonald’s is pathetic now days.
Atmosphere: 1
Food: 2
Service: 1
Food was good and quick, but service could a lot better. The lady that served us was very unfriendly and unwilling to help. She was very unwilling to refund for an item we did not receive and acted put out when asked for ketchup
Atmosphere: 3
Food: 4
Service: 1
They would not give me my food and didn’t care. The Mc Donald’s app would not let me check in so I walked in to get my food. They would not give it to me because I couldn’t check in. I am literally staring at the food I already paid for. They stood there shrugging, holding my food saying they couldn’t help me. Hilda and Jennifer were unhelpful and terrible in customer service. The store manager Marisella finally gave me my order with a soft excuse. She even refreshed my fries with new ones for the trouble. Hilda and Jennifer should not be managers if that is their idea of helping service customers.
Atmosphere: 1
Food: 3
Service: 1
The food is Always Cold at this McDonald's.
Lunch time around 11:00 am They should be serving Fresh Hot Fries.
Atmosphere: 2
Food: 1
Service: 3
They need new staff at this McDonald's that know how to count to 2 never go to this one
Food: 3
Service: 1
Restaurantji Recommends
I usually order from uber eats when im a stay at home mom watching the kids. I usually never have a problem, but lately this location has been lacking. I either receive items I didn’t order or my items are straight up missing. Now I understand everyone is working hard at this location and making food for the hundreds of hungry people that come on by. While im grateful to have received my food nevertheless still was sad that i never received my mango smoothie with whipped cream that I paid for…
it so small and so silly to be upset over. I guess it like a reward for this mom that didn’t come. Anyway I digress. Il will try to stay open minded and order at different time of day. Maybe that will help.
Food: 3
Service: 3
Since when did the?
Dollar drinks go to a $1.94.It says on the menu one dollar for drinks
Atmosphere: 4
Food: 4
Service: 3
Horrible location! Food is NEVER fresh, they always have several people waiting for orders and drive thru is super slow to get orders out. And 90% chance your order is wrong or missing something.
Atmosphere: 1
Food: 1
Service: 1
I found mold in my McCrispy chicken sandwich and made me sick, do better.
Atmosphere: 2
Food: 1
Service: 3
Forgot toys in happy meal but didn't forget to charge me for them. Also no staws. This place can't ever get right.
Atmosphere: 2
Food: 1
Service: 1
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