McDonald's
                                200 I-30, Royse City
                                 (972) 635-6880
                            
Recent Reviews
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This place has great service, happy smiling staff.
Atmosphere: 5
Food: 5
Service: 5
Twice in less than 2 weeks this McDonald’s has failed to provide adequate service. The first time I order two double cheeseburgers w/o onions and while on the way home had to find out the hard way that both burgers had extra onions on them but were still tagged no onions. Today I ordered through the app and had two double cheeseburgers no onions ,medium fries & a lrg Dr Pepper light ice. Curbside pickup occurred and again on the way home I come to find I did not receive two double cheeseburgers but only one! That is money I am now out due to their staff. My options are limited on my way home for food and this is one of the only few options I have. The customer service and team leaders need to look into making sure the orders are correct each and every time.
Atmosphere: 1
Food: 1
Service: 1
⭐ 1 Star
I had one of the worst experiences at this McDonald’s. I ordered a Big Mac and a large fry, but when I got to the window, they gave me a medium fry even though I paid for a large. When I pointed it out, the employee snatched the fries from me and handed me a large one with an attitude.
That alone was disappointing, but it gets worse. I sat in my car and started eating my food, and halfway through the Big Mac I began feeling sick. Not long after, I actually threw up. There is clearly something wrong with either how the food is being handled or the quality of it.
This was unacceptable on every level — from the service to the food itself. I will not be returning, and I hope management takes this seriously before more customers get sick.
Atmosphere: 1
Food: 1
Service: 1
The customer service at this establishment is disappointing. Upon entering, there's a noticeable lack of warmth—greetings are absent, and getting the attention of the counter staff is a challenge. Despite the number of employees in the back, assistance at the walk-up counter is severely lacking. It's frustrating to see half the management sitting at the to-go order table without offering any support. When I addressed an issue with a wrong order, their rudeness was unacceptable.
As for the food, the portions are barely satisfactory; fries, shakes, and smoothies are not filled adequately, and they seem hesitant to provide dipping sauces. The only time I’ve experienced good customer service here is during corporate visits. This place has significant room for improvement.ly time I’ve experienced good customer service here is during corporate visits. This place has significant room for improvement.
Atmosphere: 2
They get most of the orders wrong
Atmosphere: 2
Food: 1
Service: 1
They got my order wrong and kept hanging up on me
Atmosphere: 1
Food: 2
Service: 1
Kindest workers order was perfect food was hot. I'm very happy with this McDonald's they definitely deserve a good raise!!!!!!
Ran by kids
Atmosphere: 1
Food: 2
Service: 3
On the evening of July 18th, around 8 PM, I had an unfortunate experience while using the drive-thru at this McDonald’s location. I entered the right-side lane, which I believed was open for service. While waiting, a woman in a white minivan began shouting offensive and inappropriate language at me, accusing me of thinking I was “better than everyone” for using that lane.
Concerned, I spoke with the evening manager, Chris, to clarify whether both lanes were in use. He confirmed that there are indeed two lanes and expressed frustration that many people still use only one, often due to local confusion. This misunderstanding seems to be contributing to unnecessary traffic buildup and, as I experienced, tension among customers.
For the safety and comfort of the community, I strongly encourage the store to review the current drive-thru lane markings. Updating or clarifying the signage and lane indicators—especially the yellow markers—could help avoid further incidents and ensure a smoother, safer experience for everyone.
Atmosphere: 1
Food: 3
Service: 3
Now this place has it together...Amazing staff and even better food ! Always got what was ordered and is certainly a place that you can take the Family to without having to tell the kids to place their fingers in their ears while placing tape over their eyes...lol...Would CERTAINLY EAT HERE AGAIN !
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Orders are usually fresh. Only a couple times that I’ve had to go back and get things that were forgotten but overall good McDonald’s
Atmosphere: 5
Food: 4
Service: 4
Please don’t EVER go here. Slow and incompetent. Doors often locked 45 minutes after posted opening times. Wait time to pick up food is almost always late.
Service: 1
Just had an employee argue with me in the drive thru over the name of a meal. He was laughing about it as we drove through. I stopped and asked him why that was funny. He continued to argue with me. Management has completely failed the brand and this location is absolute trash. From the morning blonde manager to the window staff. You need to gut the crew and start over.
Service: 1
My grand kids love McDonald' s We recently lost ours in Clarksville, Texas. The kids have nowhere to eat that's fun like McDonald
Atmosphere: 5
Food: 5
Service: 5
I asked for EXTRA syrup. Not only did I not get those, but I didn't get ANY. Instead I got ketchup. Pretty sure no one wants ketchup on their pancakes. And then they're too good to answer their phone. HORRIBLE SERVICE!!!!
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