Black Rock Coffee Bar

I prefer non-flavored lattes and enjoy the taste of coffee. I love the taste of Black Rock's coffee and lattes so much that I go out of my way to drive by the Woodbridge location instead of stopping at one of the 5 Starbucks I pass naturally on the way to work.

The only things about this location that I don't like is the limited parking and the non-covered areas in the drive-thru at the order and pickup spots. The interior of my car, including window and lock controls, have gotten soaked a few times lately. Hope this can be fixed in the future.

Atmosphere: 4

Food: 5

Service: 5

I’ve been a customer at this Black Rock for over two years, usually visiting couple times a week. Today’s service was very disappointing. I ordered my usual almond milk drink with *no foam* and *extra hot*, but it was half foam even after repeating my order. When I brought it up, the two baristas were dismissive and unprofessional, saying “that’s how we make it.”

This has never happened before, but the attitude and lack of respect were surprising. I hope management addresses this with better customer service training I truly love Black Rock, but this visit was unacceptable.

Food: 1

Service: 1

We ordered 4 cups of coffee. The server was a young black girl. And she mixed up our orders. No apologies and nothing. We spent about $30 for four cups of coffee and no apology for your mistake? Very POOR customer service. DEFINITELY NOT GOING BACK!!

Atmosphere: 2

Food: 2

Service: 1

Taylor is a great Barista! Her customer service is top notch and has great coffee taste. She deserves a raise for all the hard work she puts in!

Atmosphere: 5

Food: 5

Service: 5

Love this place.

Atmosphere: 5

Food: 5

Service: 5

Always great customer service. The order is always right and taste great!

Atmosphere: 5

Food: 5

Service: 5

Everything I’ve ordered from here has tasted of chemicals. The orders are almost never accurate. They’re never drinkable. I will never be coming back even if I was offered free drinks.

Atmosphere: 3

Food: 1

Service: 2

People are so nice but they changed since opening.

I used to get the bagel and it would be so toasted and FILLED to the brim with cream cheese. SO much it would fall out when you bite. It was the best.

Today…. They gave me a soft bagel …and a cream cheese cup that felt like I was at a hotel ….

Taking the cheap way out for the price you pay for the bagel.

Atmosphere: 3

Food: 1

Service: 4

Always friendly staff. We love the chais and the fizz. Cool, relaxed vibe inside. This is our go to when we are craving our coffee / tea fix.

Atmosphere: 5

Food: 5

Service: 5

This is one of my favorite coffee shops in Sacshe. The baristas here are so sweet and the overall vibe is welcoming❤️

Atmosphere: 5

Food: 5

Service: 5

Drinks are delicious, food is great, delivery service was fast and accurate

Atmosphere: 5

Food: 5

Service: 5

Great service. Good coffee

Atmosphere: 5

Food: 5

Service: 5

Update: they gave me two free drinks to my rewards account instead of refunding my bagel. It’s whatever but because I can’t replace my breakfast, I don’t think it’s an appropriate solution and will not be going back at all. I do appreciate the promptness of response.

I've been coming here regularly for a while but I think I'm going to go to North Garland. I typically get blue razz syrup and they frequently use red raspberry syrup, not that big of a deal but it's a consistent mistake. I get bagels often and they're really inconsistent with how much cream cheese they add and how long they toast it. This is the third time I've gotten this amount of cream cheese on my bagel. There's barely any to the point that it's pretty funny. I won't be back to this location. The bagel also was barely toasted. I was the only one in line, it wasn't even busy so I'm not sure what was going on.

Atmosphere: 2

Food: 1

Service: 1

Better than Starbucks, and both the service members and clientele are kind, considerate, and sociable!

Atmosphere: 5

Food: 4

Service: 5

Great coffee & warm staff

Atmosphere: 5

Food: 5

Service: 5