Cold Stone Creamery
5321 The Sta Blvd Ste B-450, Sachse
(214) 501-4085
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Pricey for simple one scoop cone
New owners? That use no gloves and touch their face, hair and then grab your cone inside with their bare hands. They move very slow and have no sense of urgency. Won’t be back to this one.
I arrived here at 10:10 pm on a Thursday and all the doors were locked. I could see the employees inside cleaning up. Business hours posted say they close at 11 pm.
Dirty, trash all full and falling apart y, bathroom not clean and no toilet paper. The waffle cones were not fresh, stale. When we asked for paper, she argued with us instead of checking the bathroom.
Disappointed.
No tap to pay. Wild.
There were flies and gnats on the sweets, and the worker wasn’t wearing gloves—he was handling the ice-cream with his bare hands. That’s unacceptable for a place that sells ice-cream. They should have higher hygiene standards, no matter who is working there. Dude grab the top of the cone with his bare hands.
I visited the Sachse location this evening when the manager was being incredibly unprofessional with an employee in front of us. The manager should have waited until no customers were present to communicate with the employee, and she should have made sure we were being served as kindly and quickly as possible. The way the manager spoke to the employee was also a very unkind, and she had a harsh tone with the employee while it was very evident that the employee was trying her best to diffuse the situation and be respectful. We've been here many times while this young lady employee is working, and she is always pleasant and serves us well.
Nice experience. The young lady and young man were attentive and very polite. They were out of what I wanted, but we really enjoyed what we got! Yay!
Humble request to the owner of this store. Hire more staff specially during peak season. Not good with your limited staff who work under so much pressure and also not good for the people who wait for long just to get their turn.
Rag and a lady repaired our ice cream. They were patient and very polite as we all took our time ordering. We dined in very clean. Gave four stars because, The manager was so unprofessional. I don’t agree with discipline your employees in Front of paying guests. You stop your employees from serving paying guest as well disturbing guest who were enjoying their ice cream. I felt bad for them. You could even tell they were annoyed. It’s a time and place for everything and that wasn’t the time.
Restaurantji Recommends
Terrible service
Got there at opening 12 noon. Place was very very dirty. Waffle was stale. We have tried a few times and always disappointed.
The saddest ice cream experience
VERY PREJUDICE MANAGER!!!! NEED TO BE CLOSE DOWN
I googled this place before I drove here. The google page said they closed at 9:30. I arrived right at 8:59. The open sign was lit and the door was unlocked. As soon as I walked in I was told they were closed. The teens didn’t go out of their way to even serve me since I was already inside. They were very dismissive. I come here every now and then and the wait time is crazy. I’ve also had instances of the teens being rude. Customer service is not what it used to be. The company just lost a sale for not serving me. When I used to work in retail, if someone walked in the door right at closing time, we would assist them because every dollar counts.
Loading...