Domino's Pizza

DO NOT DO NOT DO NOT order from this place. I ordered pizza at 8:13 and it’s 9:16 I still don’t have my order. I accidentally did carry out but immediately called to get it fixed. I got a call at 9:13 stating they forgot to get it and it would be another 30 mins until I get it. Kids hungry just terrible service. To tell a customer we’ve had a hectic night, well we all have hectic nights.

Atmosphere: 1

Food: 1

Service: 1

For the third time in a row, they sent the wrong pizza. When we called to tell them this, we got a squeaky voice teenager who was giggling with his buddies about god knows what. The pizza we did get was cut as if a four-year-old did it. Tiny slices on one side; massive slices on the other. This isn’t hard to do, guys.
We just moved to the area. The Richardson locations we used to use were great, except for the number of times they weren’t taking delivery orders. This Sachse location is unfortunately our new location—against our wishes—and we’ve just ordered our last Dominos from them. We’ll move on to a competitor. We suggest you do the same.
Last week they weren’t taking delivery orders and their lobby was closed. Don’t know what’s going on there, but the giggling was a clue. I wonder what we’ve been putting in our mouths…

Atmosphere: 1

Food: 3

Service: 1

The one time I didn’t check my pizza at the store is the one time they got it absurdly wrong. Ordered a jalapeño and onion pizza and got steak and spinach instead.

Called the store and was greeted by an unconcerned employee with very poor phone manners. Upon asking when a remake could be ready by, the answer was “I don’t know, at least 45 minutes”.

I went for the credit instead, but based on previous reviews I’m not optimistic about actually receiving it.

After multiple orders I placed an order and unfortunately it was incorrect. I was told by the Manager that she was adding a credit to my account. Just for reference I ordered an extravaganza and got a pepperoni which is a significant price difference. I called to redeem my credit and was quickly placed on hold to speak to a manager the manager got on the phone and stated that she couldn't give me a free pizza. Unfortunately I had to educate her and explain I wasn't getting anything free, but instead I was getting a pizza that I paid for and didn't receive, and to make matters worse I ordered two other pizzas that I paid for. I also explained to her that if she would take the time and look at my previous orders that we order frequently and have never been issued any credits.
She was not hearing it, and you would think that she was paying for the pizza out of her own pocket. She was dismissive and unconcerned. I probably wouldn't do pissed if wasn't trying to suggest that we were trying to get something for free. Would have cancelled my entire order if my kids weren't hell bent on having pizza.

Atmosphere: 1

Food: 5

Service: 1

Picked up the pizza from this location and the pizza was not fresh once I got home. I checked the food and realized that the pizza was not fresh. I called back up there and spoke with Bert, which is the manager that was on site. Bert was rude and disrespectful and wanted to argue about the pizza Hung up with Bert called back because I was still not happy about what Bert stated about the pizza spoke with the GM. Her name was Donna Donna was even more disrespectful than Bert and being the GM. She kept taking deep breaths and I asked her if she was OK because she kept taking deep breaths she raised her voice at me and stated that she was taking deep breaths because , she was trying not to be ugly with me. This is the GM of the area. This is very frustrating because we come to this location often she then pulled the Number) and said that we've only had two pizzas order from that location, which is not true considering we've lived in this area for over nine years in addition to that she was very, very rude and disrespectful the fact that she said that she was taking a deep breath in order not to get ugly with me was Completely Out of context, especially for being the GM and using customer service skills this location is awful. Please do not order from here. The people that are now in control. Do not care if your food is fresh or old they do not care about good customer service skills they do not care about making things better or right in order to keep business instead they continue to be rude and very disrespectful please if you have any issues notify corporate because that's what we did so now I'm going to wait and see what occurs with these two workers especially the GM and especially Bert. I hope this wasn't driven by being racist because if so, it's gonna make this situation even more Dissatisfying and disrespectful again stay away from this location both Bert, which is the manager and Donna, which is the GM are not customer service at all they do not know how to talk to people and instead you get lots of rudeness and disrespect. I will follow up on this and update as the situation is taken care of, but if you pay your money you should have your items fresh and you should have good customer service skills from the location of anywhere at all times , both Bert and Donna need to go back in order to gain some of those customer service skills because they do not have them or either look for another job that doesn't pertain with dealing with customers !!!!

Atmosphere: 1

Food: 1

Service: 1

Nice place to get Dominos from. Food was superb. Everything was very good. Just the place felt very cramped when there just 3 other people there besides you.

Parking: Ok parking spots

Wheelchair accessibility: Has 1 or 2 I believe

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Lava Cake, Deluxe Pizza

This location sucks to order pizza anytime. They are making mistakes either you order on weekdays or weekends. Today I placed the order online and went there for pick up. She told me to wait for 15 minutes and I am okay with that. When I asked the status of my order after 15 minutes, she said I have to wait another 20 minutes because they made one of my pizza incorrectly. They didn’t even let me know until I asked for my order. I spoke to the manager(Juan) and he didn’t apologize at all. Then I asked for GM information to let know about this incident and he refuse to give me GM’s information. Today’s service is not even a worth of a single star. I am really disappointed from today’s visit. This location is really close to my house, but now I think I have to choose a different location since my family doesn’t like any other pizza.

Atmosphere: 2

Food: 4

Service: 1

I ordered a bbq chicken pizza with onion after work on my way home it was the most horrible pizza I ever had. There was no chicken on it or was covered in onions and the hottest bbq sauce I've ever had. I will never go there again buyer beware.

Atmosphere: 1

Food: 1

Service: 3

Called after power outage and the woman who answered the phone was very rude.

Atmosphere: 1

Food: 4

Service: 1

Had placed an order did not go through ,from the app was spoke to lady was so very rude , had being coming to this place from years , now feel better to go Murphy , if people just bring their issues on to customers not worth going there , really surprised as have been years taking orders from here

Atmosphere: 1

Food: 1

Service: 1

The manager or assistant manager, she was rude. She doesn't know how to handle situations that the employees mess up on. Didn't explain things the correct nice way. I will never go back there and will make sure I tell all my people not to do business there either.

Atmosphere: 1

Food: 2

Service: 1

My ratings didn’t even make it past the counter. Wish I could give them a zero. My son and I walked in, some of the staff looked right at us and didn’t care to acknowledge us when we were standing there for a couple minutes. I counted at least 4-5 people standing around, one on his cell phone. My son who is 6 feet tall was even waving his hands and said “Hello” to get their attention and….nothing. Never again! Customer service at this place is TRASH!!

Atmosphere: 1

Service: 1

I don't mind saying it, Dominoes' deep dish pizza is better than the local pizza shops. There, I said it. The lava cake is a good finish. 1 for her, 2 for

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Lava Cake

This place has declined over the years. Seems to be perpetually under staffed. Slow compared to other locations. Also messes up orders regularly.

Atmosphere: 1

Food: 2

Service: 1

The App prices are great, the food is good and the employees are hardworking -- no complaints.

Atmosphere: 5

Food: 5

Service: 5